Karbonn Mobiles — Karbonn A35 not serviced by Dealer

Address:

Pune, Maharashtra

My mobile Karbon A 35 was given to the local Dealer at Pimpri on 29th Jan, 2015. The Dealer and their staff went on fooling for one month that the same has not been repaired and will take 15 days then again 15 days, one week, and then again 15 days. I Lodged complaint with Karbon Customer Care Toll free number and I was given Complaint No. 218937. On 2nd March, 2015 Head office rep had called and taken the IMA No. [protected]. In the evening the Dealer attended the call and informed that the mobile has been repaired. Today i.e., 3rd March, 2015 my husband Mr. Ravindra Pillai had given to the Dealer. The staff have handed over the mobile saying that the same cannot be repaired. What type of service Karbon Company is giving. Company cannot give replacement within one year guarantee mobile. One month more than one month customer is suffering without handset. I want to know whether my handset will be repaired and if not repaired will I get replacement. Very Urgent. My Mobile Number is [protected]. Mrs. kanaklata Pillai Pune