Karbonn Mobiles — Karbonn Titanium S6 mobile issue and has not been repaired yet ([protected] ) UTL Case

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New Delhi, Delhi

Read the entire email trail [protected][protected][protected] From: [protected]@hotmail.com To: [protected]@karbonnmobiles.com Subject: RE: Karbonn Titanium S6 mobile issue and has not been repaired yet ([protected] ) UTL Case Date: Thu, 2 Jul 2015 06:58:41 +0530 Hi, It is almost 1.5 months now since the mobile is with the service center. How long is it going to take to get it repaired and returned to me? I need to know a specific date when the mobile is going to be returned. I need you to escalate this issue to your higher authorities now else provide me with your Manager's (or whomsoever you think understands the meaning of word "Customer Service") number and his email address and I will talk to him myself. Mohd. Tariq Azmi +91-[protected] From: [protected]@karbonnmobiles.com To: [protected]@hotmail.com Subject: RE: Karbonn Titanium S6 mobile issue and has not been repaired yet ([protected] ) UTL Case Date: Sat, 27 Jun 2015 14:58:08 +0530 Dear Mr. Tariq, We acknowledge the receipt of your E-mail. With reference to your complaint, we would like to inform you that the repairs for your handset is still under process and we would require some more time to resolve your complaint. We understand that there is already a huge delay but we assure you to resolve the complaint at the earliest. Request your cooperation till then. We again sincerely apologize for the distress you have gone through. For any assistance please feel free to call us at [protected], our Customer Care number from Monday to Saturday (10am to 7PM). Thanks & Regards, Anand Karbonn - Customer Support From: Mohd. Tariq Azmi [mailto:[protected]@hotmail.com] Sent: Friday, June 26, 2015 9:44 AM To: [protected]@karbonnmobiles.com Subject: RE: Karbonn Titanium S6 mobile issue and has not been repaired yet ([protected] ) UTL Case Hello Sir / Ma'am, So, here I am back again. Just acknowledging the email did not make any difference. It has been more than a month since I am without the new "KARBONN" phone I purchased, which I thought would be good enough as it looks like. But obviously I was cheated with the trash, in disguise of attractive looks. Adding on to it, customer service provided was at par with the product. I have been following up with service center every now and then and every time they refer me to contact customer care support and both of them have nothing to say but ask me to wait. I also wonder if the reply on these emails are auto-generated or there is some actual human being who really understands the grievance and frustration of a customer. If it is possible for such a big company as yours and if you are really concerned for the convenience of your customers, would you be kind enough to provide me with a time frame and a quick resolution. Just for your reference, attaching the retail invoice along with the receipt from Service Center. Hope to hear from you soon. Mohd. Tariq Azmi +91-[protected] From: [protected]@karbonnmobiles.com To: [protected]@hotmail.com Subject: RE: Karbonn Titanium S6 mobile issue and has not been repaired yet ([protected] ) UTL Case Date: Mon, 8 Jun 2015 12:54:37 +0530 Dear Customer, We acknowledge the receipt of your E-mail. With reference to your complaint, we would like to inform you that the complaint is still under process and we are in continuous follow up with the concerned team. We will get back to you with the exact resolution as early as possible. We understand your grievance and deeply regret your inconvenience. For any assistance please feel free to call us at [protected], our Customer Care number from Monday to Saturday (10am to 7PM). Thanks & Regards, Upendra Kumar Karbonn - Customer Support cid:image002.[protected]@01CF2CBC.9F43D3D0 From: Mohd. Tariq Azmi [mailto:[protected]@hotmail.com] Sent: Monday, June 08, 2015 12:11 PM To: [protected]@karbonnmobiles.com Subject: Karbonn Titanium S6 mobile issue and has not been repaired yet Hi, I purchased Karbonn Titanium S6 mobile from Flipkart on 17 February, 2015 which got delivered on 3rd March, 2015. After a few days I started experiencing issues with phone like frequently getting stuck / hang up, touch screen not responding properly etc. I contacted the service center (M/S Anand Computers) on 23 May, 2015 and submitted the mobile there (Please find attached receipt I received from Service Center). After that day, I have been following up periodically with them but I did not get a satisfactory response. As per them them, they are waiting for some hardware parts which will be required to replace on phone. It has been more than 2 weeks now and I have not got my phone back. When I called them once again, they provided me with a Job Code number which is KUASCUP007J536 and asked me to contact the Karbonn customer care support. I spoke to Mandeep there and she recommended me to send an email to you. Kindly get the necessary hardware parts dispatched ASAP and if possible, contact the Service Center team to get the issue with phone fixed. Please also revert and let me know how soon can I expect to get my mobile back (after it has been repaired). Other Details Model of phone- Karbonn Titanium S6 Person who purchased this mobile on Flipkart- Mohd. Tariq Azmi Order was placed under my father's name- Mr. Qaisar Javed Azmi Attachment includes- Invoice of phone purchased and Receipt from Service Center Regards Mohd. Tariq Azmi +91 [protected]