Karbonn Mobiles — no proper response for touch panel under warranty of sparkle v

Address:

Chennai, Tamil Nadu

I bought a Karbonn-sparkle V mobile through snap deal on 18.09.2014. Then after 7 months iam facing with a touch problem. For that i went with a karbonn service centre in chennai- Annai Electronics. They checked the mobile thorougly and raised a job sheet on karbonn mobiles(ref job card no: KJASPTN040515K2591, ASP code: KJASPTN040 dt:02.05.2015) under the complaint code- touch panel faulty(VOC 27). But so far the touch spare has not been received by annai electronics from karbonn and i raised a complaint several times on karbonn customer care(TICKET NO:#2638403) but no clear response received. Every time when i all the customer care-karbonn, they are asking 10 days but no change in scenario and this makes me in a very difficult situation.