Karbonn Mobiles — very poor service ......

Address:

Durg, Chhattisgarh

Sir, I am pranay kumar singh I have submitted my titanium s9 Karbonn mobile for repair on dated 15 oct 2014 at parisha communication bhilai (c.g) services, janakpuri, within 5 months from the date of purchase. At the time of submission of mobile they told me ' it will take time about 10-15 days to get it repaired, but once, after 15 days I have called them for my mobile set, they again told me that it could not get repaired so please contact after 15 days, again after 15 days they told me that the mobile set has not come & then I call to customer care, they told me to wait as maximum period company take for repair is 2 months & you have to keep patience for 2 months. Now more than 2 months has gone, what action I have to take ? Even after taking continuous follow up with them i m not getting any revert/status about my cell phone.. .Hence my sincere request you to refund the cost of my phone or replace it with brand new cell phone with latest & upgraded version only, because I will not compromise for lower version & for repaired set at this stage. Hope for immidiate action in this matter. Service centre Information : Jobsheet no: KJASPCH0061014K267, MOBILE MODEL: KARBONNN TITANIUM S9 WARRANTY STATUS :UW, IMEI/ESN1:[protected], IMEI/ESN2:[protected] Regards PRNAY KUMAR SINGH Advocate, [protected]