[Resolved]  Karbonn Mobiles — Worst Service

Question is why they are taking so much time to give my phone back. Everytime they just revert me with a mail that your request is under process. It looks look a parrot script whatever i wrote they has to reply with the same script. It's over a month I submitted my phone and continuosly i wrote them an email but dint get satisfactory response. My humble request to return my handset at the earliest.

Thanks
Swati

I Have purchased a Karbann A1* mobile from Univercell Ramapuram Branch on 20th
May 2014. Since 3rd month of purchase mobile started giving problems(Speaker
problem & frequent restarting). At one point of time mobile got switched
off never get on after that. I Met the Univercell Ramapuram Branch Executive and given it for service on 10th
Sep 2014. Initially they informed that you will get a call
from service centre once it repaired in a weeks time. I haven't got any call
from service centre, I called them after a weeks time then they informed that
it will take 10 to 15 days so please call after that window period. Once the 15
days over I called them on 27th Sep 2014. They Executive
informed that still it is in process and provided Some contact details(Ravi [protected]) to call the Service centre itself and
check the status. When I called him, he informed that the process is not yet
started because we cannot cover the under warranty, service will be done only
upon chargeable basis. I Enquired further why should i pay for it when i have not made any kind of damage to the mobile, And also
why are you bringing this concern to me now after i follow up with you,
why didn't you inform all these details in few days when you got for service,
and you kept the mobile without done anything for 15 days. The guy who spoken
to me just said simple if you want any more details please call Jai ([protected]) he will assist you. I called Jai as well, he said that he's busy and call after
sometimes for twice later on he didn't pick the calls. I got frustrated with
the service and stopped following with those guys and left them to take their
own time to repair that. Later on i received a call on 5th
of October from service centre stating the same that it will be chargeable, i agreed for that and asked them to do the service quickly,
but they said if it is repaired you will get a call from service centre maximum
in a weeks time. I didn't got any call from anyone, I Called the showroom again
and asked on 21st Oct for the status. They said that it is still in process
only we cannot check the status on this now please call after few days. This
makes me think about to escalate these kind of third class service.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />


It is highly frustrating me a lot. Don't know to whom should i complaint or escalate on this. I don't see any one is
taking care about the customer problems and they are only curious about selling
product but not try to maintain their standard, once the product is sold they
just got beneficiary and not try to make the customer benefit. I Felt very
clearly that i done 2 mistakes in the past. One is that i bought a new mobile from Univercell who doesn't
have credibility of maintaining the customers relationship by making this sure
which is came to their notice. Second mistake is that i bought the mobile from
third class Karbann Brand, who is not making a quality products and
made the their pockets only filled but not the customers satisfaction. These
things made a mind set of not to believe the new growing companies and to buy
only Quality products from the branded companies.


Please guide me how to take it forward...

I have karboon A12+.i have submitted it to 3rd nov.2014 to service center due to some problem but after 70 days has passed i donot get my repair handset.whenever i call to their customer care no.they only say your phone is under consideration, sorry it take some more time etc.the customer service provided by karboon mobile is very poor.i have already spent more than 50 rs.balance to contact them because they cut their toll free lines.In this much time i repair my phone to any private repairing shop.
Kindly try to provide my handset as soon as possible.I also attach recipt.

i gave my phone for lcd problem on 30 days back still the service center peoples we didnt receive the display from company. what this company peoples are doing the god only knows.plz dont ever buy this damn company product clearly they are cheating the public...

touch problem

I had a touch problem in my titanium s1. I gave it to bapunagar servic centre at ahmedabad bt I hav not yet got response from them n even they are resonding poperly