Karnataka State Road Transport Corporation [Ksrtc] — Online ticket refund tcket no. J57532080

Address:

560001

Dear sir,
I have booked a online ticket in the website of ksrtc for journey from hyderabad to bangalore on 06th may 2016, for two people my family vide ticket no. J57532080 dated 06/05/2016 and i had booked one more ticket for myself. During boarding, the bus conductor did not allow my family citing that they were not carrying govt photo id, whereas they had photo id of a school. He forced to buy two manual tickets instead and hence we had to pay twice for the same journey.

I request you to refund my money for the online tickets no. J57532080, seat no.43, 44. Date of journey 06/05/2016 from hyderabad to bangalore.

The conductor was also highly abusive and threatening, he even alighted my family. I some how brought cash from a nearby atm after searching, as many atms were out of cash within the departure to pay for the manual tickets. The ksrtc staff and their officers were very rude and disrespectful of the customers. This incident has left me in great distress. Also i have emailed their company website at email id:[protected]@ksrtc.Org, they are simply mailing that they will investigate, but now there is no response.

Scan copy of the manual tickets issued is attached herewith.

Please kindly help me on this issue for refund of my hard-earned money.

Regards,
Srikanth
Ksrtc online
Transaction reference
No.:ob19952319