Karnataka State Road Transport Corporation [Ksrtc] — Unnecessary charging for luggage

Address:

Bangalore, Karnataka, 560001

Dear concerned team
I always love to travel by KSRTC from wherever I have to take public transport. My experience has always been good and I always recommend KSRTC for my Kannada and non-Kannada friends.
I had strange and stupid experience today and I felt really bad about this. My mom was carrying extra clothes from Hyderabad to Bangalore and she did not have additional suitcase and so she took one old cloth bag and stuffed her clothes in that bag. When I was boarding Airavatha club class, driver and conducter told me to pay luggage and I asked them why. They said if it is suitcase we will not charge but if it is cloth bag we would charge as luggage as per the rule. I insisted them to check the bag for content, but their stand was to charge just because it was cloth bag. When I asked if the poor get the clothes in cheap bag, would you charge. Their response was yes. I really felt bad about this and paid 55 rupees for this without uttering any other word. This is not pleasant experience for me, , who is big fan of KSRTC bus and that too when I love your luxury service. When I pay 1000 per ticket, 55 rupees is not big but this kind of behavior is unacceptable. Here is my pnr-J57275602

I drafted this email while I am traveling in your bus now. I would appreciate your response on this.

Regards
Madhu

Here are complete details

**KSRTC m-Ticket ** HYDERABAD to BENGALURU Madhusudhan 1835SECMYS J[protected]/04/2016 19:45 32, 31, AIRAVAT CLUB CLASS HYDERABAD M.G.B.S. 0. Please carry your photo ID during journey. T&C apply. Visit www.ksrtc.in