Karnataka State Road Transport Corporation [Ksrtc] — Wrong crew no given and pnr unused

Address:	560058
Website:	www.ksrtc.in/oprs-web

This has reference to the ksrtc bus : pnr :j61342552, journey dated :28-oct-2016 23:32, trip code :2313bngsmg, bus number :f1233, depot :shivamogga, crew mobile no:[protected]. happy journey.

When i called at the time of departure, i happen to hear that the allocated seat no. 25 was given to someone named mamatha and the above crew asked me not to wait anymore for the bus that too after 2-3 hours of continues follow-up. it was a bad journey in the middle of night 1.30 am, i happen to board local bus to my destination
Request you to refund my unused pnr as it was totally misled by ksrtc personnel.
Thanking you