Kaunsa.com — Cash received from bank via internet banking but no information about product or money

I have place an order to your site on 10th march 2015 (Kaunsa.com - order no [protected]). After one month, I did't got product or otherwise refund money any. I have complaint earlier and no response . details of payment Thank you for your order with Mify Solutions Pvt Ltd We hope you enjoyed the simplified and faster Citrus payment experience. Using Citrus Pay is one of the safest methods to transact online Thank you for registering with Citrus pay Your Merchant Transaction on http://www.kaunsa.com was successful. Your order details are as below Merchant Order number: [protected] Citrus Reference Number: [protected] Order Amount: 425.00 INR Transaction Date & Time: Mar 10, 2015 11:14:53 AM To Track delivery status or information on your product please contact Mify Solutions Pvt Ltd or log on to http://www.kaunsa.com. Please do not respond to this e-mail. For any payment related queries, contact us at [protected]@citruspay.com and we will be glad to assist you. Thank you again for transacting with Citrus Pay