Kaunsa.com, Mify Solutions Pvt Ltd — Defective mobile

Address:	700040
Website:	www.kaunsa.com

have ordered a mobile phone online on www.kaunsa.com in the month of july 2015 with order number [protected].i received the phone after few days but the phone was defective.i complained about the same and requested them to refund me the money.but i was made to understand that the money wont be returned and the phone will be replaced eventough i said them that this process will take some time and my purpose of buying the phone will be in vain.but anyhow they were not ready to pay me back the money.i was shocked and was mentally disturbed by this.finally i asked them for the replacement of the phone and i shocked to know that if i have to get the phone replaced i have to send it back to the company on my own expenses and charges.this again added to my mental disturbance. finally i sent them the phone on my expenses through the courier at the adress mentioned on their website.after enquiring many times about the receipt of the phone then i was told that i had to send the phone on another adress of the company.the charges i paid to send the phone went waste and then again i had to send the phone on the other adress provided by them.after making number of phone calls from my side i was informed that the company will call me back regarding this.. but i never recived any calls from them.later on it was me who made the called the company few more times and then i was said that the phone has been despatched.later on i got the phone in the month of november but the problem was same with the handset.it was defective with worst situation.i complained about the same and the similar process continues as the earlier i was again said that the phone will be replaced but money wont be returned.the company has cheated me twice in same manner.i have been menatlly disturbed by this and couldnt do my other work because of the stress. i mailed them a few times but never got any response of it. at last i have to approach this .