[Resolved] Kaunsa.com — Mobile phone do not match specification listed on website | |||
Kaunsa.com delivered me a cell phone whose specifications do not match with the one listed on their website. They claimed to provide iPhone 5s true clone with the original phone's specifications as per their website but the phone delivered did not match even a single thing. Neither, Hardware nor software. Moreover, its charger is not working. When contacted as per their Return and Refund policy, Kaunsa.com tried to escape by saying that it's an imported product and specifications may differ from original. Whereas, there was no such disclaimer on their product page. Had that been mentioned, I would not have ordered this cheap product on first place. I paid Rs.10999/- for a mobile phone which is not even worth Rs.3K. Link to www.kaunsa.com page : http://www.kaunsa.com/detail/57927/I-phone-5s-true-clone.html I just opened the box to see the product and when I noticed that this is not what I had ordered, I packed it back to the original packing. I did not use this phone at all as it did not match to my expectations. Can you help me getting my money refunded? Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
My order number is : [protected]. I already have an open ticket under the complain type : Returns and Refunds in your section 'Customer Service'. You can check all the details and conversations there.
Attached photos are my order and personal details with complaint ticket.
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Attached photos are my order and personal details with complaint ticket.
I have sent an email to [protected]@em.kaunsa.com with all the details. However, I would like to illustrate the matter here to save others from such frauds.
[protected][protected]
It is sad to note that a service provider only comes to help when an issue is escalated. You never bothered about my complaint until I had raised the matter in Consumer forum!!!
I have an open ticket # Kaun/T154024/VT96OGIGS6 under the complain type Returns and Refund where you can find all the information about the problem.
Issue details :
I order iPhone 5s True Clone from kaunsa.com after reading all the specifications. As a customer I have paid you for what was listed on your web page. I knew what I was ordering and I trusted Kaunsa.com for the specs of the phone you are selling. In addition to this, your 100% satisfaction and 30 days return policy gave me a confidence to try you out. But to my surprise, the phone I received neither matched my expectations nor the specifications listed on your page.
I have multiple issues with the phone I received.
1. It does not look like a true clone of iPhone 5s. Neither it has iPhone printed on its back nor it has apple logo.
2. No Apple logo on start of the phone.
3. App stores goes to Play store which gives me an indication that it is not running on ios platform.
4. Charger is not working. It seems it is a damaged piece.
5. Worst Camera I had ever seen in any phone in this price range.
6. Weak Processor.
7. No 1GB RAM.
8. Built quality is very cheap. Doesn't look like a phone even worth Rs. 3K.
I am owning the other clone of iPhone 5s too and no body can identify the difference between a real iPhone and clone iPhone, I have. That is called a true clone not the one you or your sellers are selling.
I had not spent 11K on a phone which looks duplicate on first look itself.
I want to return the phone and want to go for the refund. Let me know the process and address where I can send your phone.
[protected][protected]
It is sad to note that a service provider only comes to help when an issue is escalated. You never bothered about my complaint until I had raised the matter in Consumer forum!!!
I have an open ticket # Kaun/T154024/VT96OGIGS6 under the complain type Returns and Refund where you can find all the information about the problem.
Issue details :
I order iPhone 5s True Clone from kaunsa.com after reading all the specifications. As a customer I have paid you for what was listed on your web page. I knew what I was ordering and I trusted Kaunsa.com for the specs of the phone you are selling. In addition to this, your 100% satisfaction and 30 days return policy gave me a confidence to try you out. But to my surprise, the phone I received neither matched my expectations nor the specifications listed on your page.
I have multiple issues with the phone I received.
1. It does not look like a true clone of iPhone 5s. Neither it has iPhone printed on its back nor it has apple logo.
2. No Apple logo on start of the phone.
3. App stores goes to Play store which gives me an indication that it is not running on ios platform.
4. Charger is not working. It seems it is a damaged piece.
5. Worst Camera I had ever seen in any phone in this price range.
6. Weak Processor.
7. No 1GB RAM.
8. Built quality is very cheap. Doesn't look like a phone even worth Rs. 3K.
I am owning the other clone of iPhone 5s too and no body can identify the difference between a real iPhone and clone iPhone, I have. That is called a true clone not the one you or your sellers are selling.
I had not spent 11K on a phone which looks duplicate on first look itself.
I want to return the phone and want to go for the refund. Let me know the process and address where I can send your phone.
I have sent an email to [protected]@em.kaunsa.com with all the details. However, I would like to illustrate the matter here to save others from such frauds.
[protected][protected]
It is sad to note that a service provider only comes to help when an issue is escalated. You never bothered about my complaint until I had raised the matter in Consumer forum!!!
I have an open ticket # Kaun/T154024/VT96OGIGS6 under the complain type Returns and Refund where you can find all the information about the problem.
Issue details :
I order iPhone 5s True Clone from kaunsa.com after reading all the specifications. As a customer I have paid you for what was listed on your web page. I knew what I was ordering and I trusted Kaunsa.com for the specs of the phone you are selling. In addition to this, your 100% satisfaction and 30 days return policy gave me a confidence to try you out. But to my surprise, the phone I received neither matched my expectations nor the specifications listed on your page.
I have multiple issues with the phone I received.
1. It does not look like a true clone of iPhone 5s. Neither it has iPhone printed on its back nor it has apple logo.
2. No Apple logo on start of the phone.
3. App stores goes to Play store which gives me an indication that it is not running on ios platform.
4. Charger is not working. It seems it is a damaged piece.
5. Worst Camera I had ever seen in any phone in this price range.
6. Weak Processor.
7. No 1GB RAM.
8. Built quality is very cheap. Doesn't look like a phone even worth Rs. 3K.
I am owning the other clone of iPhone 5s too and no body can identify the difference between a real iPhone and clone iPhone, I have. That is called a true clone not the one you or your sellers are selling.
I had not spent 11K on a phone which looks duplicate on first look itself.
I want to return the phone and want to go for the refund. Let me know the process and address where I can send your phone.
[protected][protected]
It is sad to note that a service provider only comes to help when an issue is escalated. You never bothered about my complaint until I had raised the matter in Consumer forum!!!
I have an open ticket # Kaun/T154024/VT96OGIGS6 under the complain type Returns and Refund where you can find all the information about the problem.
Issue details :
I order iPhone 5s True Clone from kaunsa.com after reading all the specifications. As a customer I have paid you for what was listed on your web page. I knew what I was ordering and I trusted Kaunsa.com for the specs of the phone you are selling. In addition to this, your 100% satisfaction and 30 days return policy gave me a confidence to try you out. But to my surprise, the phone I received neither matched my expectations nor the specifications listed on your page.
I have multiple issues with the phone I received.
1. It does not look like a true clone of iPhone 5s. Neither it has iPhone printed on its back nor it has apple logo.
2. No Apple logo on start of the phone.
3. App stores goes to Play store which gives me an indication that it is not running on ios platform.
4. Charger is not working. It seems it is a damaged piece.
5. Worst Camera I had ever seen in any phone in this price range.
6. Weak Processor.
7. No 1GB RAM.
8. Built quality is very cheap. Doesn't look like a phone even worth Rs. 3K.
I am owning the other clone of iPhone 5s too and no body can identify the difference between a real iPhone and clone iPhone, I have. That is called a true clone not the one you or your sellers are selling.
I had not spent 11K on a phone which looks duplicate on first look itself.
I want to return the phone and want to go for the refund. Let me know the process and address where I can send your phone.
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+91 12 0411 1111 [Kaunsa]
+91 88 2626 2359 [Kaunsa]
+91 12 0483 5000 [Mify Solutions]
204, 2nd Floor, Singhal Tower, Sector 58, Noida, Uttar Pradesh, India - 201301
We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@em.kaunsa.com, mentioning your Order Id in the subject line of the mail.
Thank you for cooperating.
Regards,
Kaunsa.com
Online Customer Service Team