Kaunsa.com — Online order for Emporio Armani wrist watch - not responding to query

I have ordered a wrist watch Emporio Armani, order no. [protected] and paid the cost using my debit card on 22-July-2015. They promised the delivery within 7 days. As I requested for the shipping details by e-mail, I got an automated message asking me to use their ticket system instead of e-mails. As per the ticket, Kaun/T450634/[protected] dated 27-July-2015 I was supposed to get response from the seller within 24 to 48 hours. Still I have not received any response and when I tried to open the ticket it is showing as ticket has been closed, means the issue has resolved. I feel this is plain cheating since seller didn’t answer to the complaint and indicating that the issue has been closed without my information. This situation created frustration as the item I ordered was a gift to somebody.