[Resolved] Kaya Skin Clinic — Denied refund from Kaya Skin Clinic | |||
I had signed up for a pigmentation removal package with Kaya Skin Clinic worth over Rs. 1 lakh. After two sessions, I came to realise that my skin is very sensitive to the treatment and the downtime is much longer (about one full month) before my skin recovers. The treatment is for my back and it is red, peeling and itchy the whole month which is very very uncomfortable. As I am an expatriate, I am unable to stretch this treatment over the longer period that I require (I leave town in two months). Therefore, I requested for a refund of the package for which I was informed of the “no refund” policy and alternate arrangements for refund which were not in any way helpful or making sense such as keeping the money till I return to India next or transferring it to others or exchanging it for other services. I am confident that I am not returning to India unless for holidays which makes it inconvenient to go for treatments during. When I told Kaya to transfer it to their other existing clients (which they definitely can), they are unwilling to. I cannot finish Rs. 1 lakh of facials in two months too. I have been a customer of Kaya for the last three years so it is upsetting that they are claiming to be restricted by a self-imposed internal policy. Where I come from, customer is king. This has been a very unhappy and time consuming experience for me. Is the consumer court in India effective and efficient? How can I lodge a complaint? I will sincerely urge all potential clients not to use Kaya’s services in future if you value your time and money. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 15 Comments | |||
Comments
Kaya services are so expensive, I am not surprised you got cheated of RS.ONE LAKH!!!
Yes, claikex. Kaya is like this everywhere. For me, Kaya was no use - cosmopeel - !!
And very pushy. Cannot say no, so it is smart to dun step in.
Yes, claikex. Kaya is like this everywhere. For me, Kaya was no use - cosmopeel - !!
And very pushy. Cannot say no, so it is smart to dun step in.
I am also in the same boat. No proper response.
When they sell the service, very friendly. After that, lousy.
Read the other comments, so many Kaya failures.
Good luck with yours!
When they sell the service, very friendly. After that, lousy.
Read the other comments, so many Kaya failures.
Good luck with yours!
You can visit consumer court. I told Kaya I'll go to court & Kaya refunded. Refund no use. They need to compensate. Products dun work, thats y they dun use on themselves nah.
You can also try complaint on FB
Sheetal kishanpuria's reply, Aug 22, 2018
Their facebook page is filled with customer complaints. But Kaya has become deaf ear to customer complaints. They will not even bother to contact you, reply you or rectify your problems.
Dear Customer(Sashasha),
We read your review.
We understand our representative has already contacted you and is addressing the matter.
We assure you of our support in having this amicably resolved.
Meanwhile you can also contact us at [protected]@kayaindia.net.
Warm regards,
Kaya Team
We read your review.
We understand our representative has already contacted you and is addressing the matter.
We assure you of our support in having this amicably resolved.
Meanwhile you can also contact us at [protected]@kayaindia.net.
Warm regards,
Kaya Team
Dear Customer(Sashasha),
In response to your feedback, we understand our representative has already contacted you and has addressed the matter.
In case further assistance is required you can contact us at [protected]@kayaindia.net.
Warm regards,
Kaya Skin Clinic Team
In response to your feedback, we understand our representative has already contacted you and has addressed the matter.
In case further assistance is required you can contact us at [protected]@kayaindia.net.
Warm regards,
Kaya Skin Clinic Team
I just spoke to Kaya customer care. They are blackmailing me on the phone call.
They are not paying my money and compensation back. My lips turned worse after taking their treatment .
If we ask them why it happened, they say it doesn't happen lie this with Kaya.
They think they are the biggest company in the world.
How can they not refund someone's hard earned money.
How can they suck our blood like this.
I am a poor person who was cheated terribly with Kaya.
They are saying they won't refund my money back. These private companies cheat poor people . I had never had a blemish on my face all my life. Only after takin treatment, my lips turned black and they were rotten and I had so dried lips and whatever treatment they gives, it takes effect slowly, it gets worse slowly .
It is my opinion .
I feel cheated from Kaya clinic .
Someone please help me .
They are not paying my money and compensation back. My lips turned worse after taking their treatment .
If we ask them why it happened, they say it doesn't happen lie this with Kaya.
They think they are the biggest company in the world.
How can they not refund someone's hard earned money.
How can they suck our blood like this.
I am a poor person who was cheated terribly with Kaya.
They are saying they won't refund my money back. These private companies cheat poor people . I had never had a blemish on my face all my life. Only after takin treatment, my lips turned black and they were rotten and I had so dried lips and whatever treatment they gives, it takes effect slowly, it gets worse slowly .
It is my opinion .
I feel cheated from Kaya clinic .
Someone please help me .
Kaya should remember that even a million dollar company gets demolished when they don't serve customers well and when they cheat customers of their money . You have to face the wrath of the consumer or customer.
Please give my money back.
I have to be compensated with double the amount . Your Kaya doctors are not gods to tell why something went wrong with the treatment.
Hey Kaya- please remamber how many people have gone viral in this website.
Do u know what happens if all these people
Complaint against you and take legal action agunat you . Can you withstand .
So please pay back my money
Please give my money back.
I have to be compensated with double the amount . Your Kaya doctors are not gods to tell why something went wrong with the treatment.
Hey Kaya- please remamber how many people have gone viral in this website.
Do u know what happens if all these people
Complaint against you and take legal action agunat you . Can you withstand .
So please pay back my money
Who's the CEO man??? Doesn't he even know what's going on in his company?
They aren't refunding my money too!
Disgusting!
They aren't refunding my money too!
Disgusting!
Same here! I'm shocked at what a con job this Kaya is!! My complaint is here: https://www.consumercomplaints.in/kaya-skin-clinic-request-for-refund-of-rs-37-2...⇄
We should all get together and take this rotten company to court. They should be banned from operating!
We should all get together and take this rotten company to court. They should be banned from operating!
Sheetal kishanpuria's reply, Aug 22, 2018
Even I am shocked ! How an ordinary man react to the situation when a brand like Kaya cheats ! Kaya is no more a brand, it has become a rotten organization now.
Kaya is a pathetic organisation. They are cheating people . They are playing with their skin. Their motive is just to make money. Customer satisfaction and safety is least important. Go to their facebook page, it is filled with customer complaints. But they are deaf ear to customer complaints. They dont even bother to reply them or rectify their problems. Its really shocking how they are running a professional organization like this. Its CEO should be informed about the things going inside.
We, the sufferers should unite and go to consumer courts/ forums to make this organization get closed.
We, the sufferers should unite and go to consumer courts/ forums to make this organization get closed.
Same thing happened to me. Paid INR 15000. There treatment is not suiting me still they denied refund. Fraud and fake services. They loot customers like anything. While offering the package they never tell that it is non refundable. Once you pay you are bound to them or else you lose money. Dont know why such brands even exist, strict action should be taken against them.
I went for skin treatment for myself and my son, kaya staff as enforced to get in to package treatment and after several sessions also there is no result and problem is getting increased.
when i asked them to refund the remaining money since i dont want to continue my treatment there the kaya staff giving very rude answers saying it can not be refundable.
Now i am thinking to go for consumer court.
when i asked them to refund the remaining money since i dont want to continue my treatment there the kaya staff giving very rude answers saying it can not be refundable.
Now i am thinking to go for consumer court.
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1800 209 5292
23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093
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Kaya has none. Useless company!
Begging is better than conning...