[Resolved]  Kaya Skin Clinic — Full body laser/ kaya skin clinic/ loudon street - kolkata

Address:	Kolkata, West Bengal, 700055
Website:	www.kayaskinclinic.com

Hii..

I am sanchari bhaduri from kolkata. Mid last year, i had visited kaya skin clinic, loudon street to avail the offer o[censored]nderarm trail session as i was quite hesitant for a laser treatment and its side effects. However, after the session i was quite satisfied with the service so i immediately registered for a full body hair removal laser treatment.

Initial 3 sessions were simply outstanding in terms of service as well as the outcome. I was very satisfied with the prompt response and follow ups that were done at the staff's end for confirming sessions. The result for the laser treatment was also very satisfactory.

However, after the 4th session, the hair growth returned very fast and with a denser growth.. Instead of reduction!! I immediately brought this to the notice of the concerned staff who informed that it was a reaction and it would be fine after the 5th session, to which i believed.

Unfortunately, after the 4th session, the concerned staff resigned and i was handed over to another staff, who was also quite receptive and understanding in terms of her service. Before the session, i also bought it to her notice that there was a growth increase instead of reduction in few of the body parts, to which she said that it would be much better after the 5th session. I believed..

Due to my professional engagement, i had missed an appointment, that was prior informed to the concerned staff and then 1 month later appointment was provided. When i had received reconfirmation calls, clearly informed the staff that the hair growth had increased to a great extent and she should bring this to the doctor's notice which she said she would.

I generally take a full day appointment on sundays due to my professional engagement... So on 24th july morning, i received a call from a newly appointment staff for reconfirmation. On arriving the center, which is around 13 kms from my residence, i got to hear that the staff assigned to me has been changed again and they did not bother to even inform me!! I was very specific on all the calls made by kaya that i will not accept any further staff change assigned to me.. No matter what.

When i refused to avail the session, the cc (Incharge) got a little aggressive and said that the staff who took my 5th session was suddenly absent due to medical reasons and will call her immediately.. Which i refused to accept under humanitarian grounds.

I went off but was extremely disappointed by the mis communication which happened that morning which led to my harassment. I had repeatedly said before leaving that the doctor needs to be concerned due to the increase in hair growth and the previously allocated staff should contact me immediately for the next appointment as it was an emergency situation now.

I was very happy to get a call within half an hour of my leaving the centre. In response i told her to call back on tuesday, consult the doctor and provide me with an appointment the following sunday...

Today is 31st july (Sunday) and no one has bothered to call me from that centre.

I demand an immediate compensation for the harassment caused to me last sunday, monetary compensation or free maintenance session for the increase in hair growth after the 4th session n till date there is no solution.

Contact immediately with solution or i shall be forced to take further action (In consumer forum)..

Awaiting urgent revert!!


Regards
Sanchari bhaduri
+ 91 [protected]