[Resolved]  Kaya Skin Clinic — Horrible pathetic service

Address:

Pune, Maharashtra

I would like to highlight an unpleasant experience that I have had at the Kaya Clinic, East street Camp Pune. I am a regular customer of Kaya and have taken numerous services in past. I am currently availing Kaya Peel service. Let me begin by giving you the sequence of events 1. I have booked my Peel session with kaya some 3-4 months back. I visited the clinic, the staff said the doctor is on the way and will be reaching in 10-15 mins which was okay with me. But I waited for more than 1 hr but doctor did not turned up. Finally i left the clinic without any service. Note: This instance happened twice. 2. Yesterday I had official appointment for Peel at 3.00pm on 25th April, till 4:15 Pm no room was available. Then when they started my Peel the lady applied a Vaseline on sensitive areas on my face and left saying she will call Doctor. After 10 mins or so she came in and said doctor is busy with consultation and will take more 10 minutes. Why would i have to wait if the appointment is confirmed? A. No courtesy or apology from the staff, as if they are doing me a favour. B. Horrible pathetic service. I request you to please refund my money for the other remaining session at the earliest as i don't want to availed any services. Regards, Rajesh M