[Resolved]  Kaya Skin Clinic — Pathetic customer service & bunch of money minting cheats

Address:

New Delhi, Delhi

I had a horrible experience with kaya some 7 years back when in the pretext of peeling, they ended up burning my skin (Safdurjung branch, delhi) and left me with scars on my face. My mistake that i didnt learn from this experience and went to their gk branch for a simple facial last year. The clinic manager, ms. Kiran tried her best to sell me on of their expensive deals, showing me my face in some maching and convinced me that i was the most ugly person on the face of this earth.
Willing to try and give kaya a second chance, i took 5 facial pack. Whenever i went for my sitting, they kept telling me that they have one or the other bloody magical treatment which will transform my face. My badluck, i fell for their trick and agreed to a treatment they called prp and some called derma roller. At this time i was treat like the queen of england and the entire staff was dancing on my finger. I took some 3 prp and 5 derma roller pack and was promised that the treatment would take care of my pores and scars.
I paid some 70k to them and took 2 prp and 2-3 derma roller sittings, not only are these treatments extremely painful, the after care creams that they recommend or sell too cost a bomb! I had to sit at home for 2 days ater each treatment for the sweeling and pain to subside and the staff and doctor kept assuring me that the effects will be seen in a month. I waited one month, then 2 and then a few more - but there was not an iota of change in my face! When i called the clinic and aked for the manager, they kept saying that call back will come. Guess what - no one called and i kept chasing... I even called the customer care in mumbai and complained. No use!
The package cost was about 90k+ and i had already paid 70k and told them that remaining will be paid but i need to see some improvement in my skin. When ever i called the clinic for manager or appointment - they reply from the other side was always " when are u paying the remaining amount:?
Common guys, which world do u live and think that u can cheat people... I pay 70k and get even worse skin texture and u want your remaining 20k money?!!!
Fed up i went to see the manager and the doctor who did my treatment, the minute i entered, the manager said that my skin looks great.. Blah blah blah... I aksed her to show me the pictures that she had taken before the treatment and she couldnt find it! (Should i be surprised at this?) all lies and trying to save their asses!
The doctor now after months realises that i shoudl get some more expensive blood tests done to see if she can recommend me some other treatment... I looked at her in amazement and wonder if she really has a degree to wrok as a dermatologist or making cut from the money they rob from the customers!
I have made repeated calls and visits to kaya to sort this but no one at gk branch cares there. If someone from their corporate office is reading this, please refund me my money back. I am extremely agitated and will not shy away from taking this public on any sort of forum and even go take help from my media friends if i have to...
If the company or staff members are not sure about the treatment that they are selling to customers, they should not be selling it. I came with a lot of trust to kaya to let them put needles and syringes in my face but i went through not only physical but mental pain too dealing with your gk staff members.