[Resolved] Kaya Skin Clinic — Rude Behaviour by Kaya Skin Clinic Phoenix Market City Bangalore | |||
Traeted badly on phone. not provided with proper infromation. No manners to talk to the client. I am your client more than 8 years. Is this your Clinic treats client highly disappointed. I want serious apology from the staff of Kaya Skin Clinic Bangalore Phoenix Branch otherwise I will contact CEO directly regarding this. I want your reply asap on my e-mail ID: Aparajita.[protected]@gmail.com Was this information helpful? | |||
Complaint marked as Resolved
Kaya Skin Clinic customer support has been notified about the posted complaint. Verified Support Sep 10, 2015 Kaya Skin Clinic Customer Care's response Dear Ms Aparajita ,
Thank you for your review.
In response to the same our team was in touch with you.
We hope all your queries have been addressed to your satisfaction.
It’s our goal to retain you as a satisfied customer and will look forward to serving you again in the future.
It will be our pleasure to assist you, should you require any future assistance.
Please feel free to contact us at [protected]@kayaindia.net.
Warm Regards,
Kaya Skin Clinic Team
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 2 Comments | |||
Comments
Kaya Skin Clinic — Rude Behaviour by Kaya Skin Clinic Phoenix Market City Bangalore
I am customer of kaya Phoenix market city Bangalore since last 10 years.
I wanted to convert some of my packages, and have been seeking help on this from a staff called shanta.
I have been discussing this with her for months.
N still, didn't get any resolution so have been following up by calling the clinic every day since a week.
Every time I call, i get an answer she is not available, not around, busy.
Today, when I asked about the same over the phone, was very rudely answered by staff called maclan.
I told her I called just 2 hrs back regarding the same, n was told that, i will get a call back and now this lady is telling me she is not around n left for the day!!
When I said, i have been calling every day not to listen the same thing again n again n when you are telling you will give a call back n not doing i am going to complain about this to your manager, i was rudely answered by the staff called maclan go ahead n do that!
I asked her to give the phone to clinic manager, she rudely denied and disconnected the phone.
I want a serious apology from the clinic manager on this .
I have paid hefty amount on buying your packages and you are not doing any favour on me by answering my calls.
A serious action has to be taken against this.
I am customer of kaya Phoenix market city Bangalore since last 10 years.
I wanted to convert some of my packages, and have been seeking help on this from a staff called shanta.
I have been discussing this with her for months.
N still, didn't get any resolution so have been following up by calling the clinic every day since a week.
Every time I call, i get an answer she is not available, not around, busy.
Today, when I asked about the same over the phone, was very rudely answered by staff called maclan.
I told her I called just 2 hrs back regarding the same, n was told that, i will get a call back and now this lady is telling me she is not around n left for the day!!
When I said, i have been calling every day not to listen the same thing again n again n when you are telling you will give a call back n not doing i am going to complain about this to your manager, i was rudely answered by the staff called maclan go ahead n do that!
I asked her to give the phone to clinic manager, she rudely denied and disconnected the phone.
I want a serious apology from the clinic manager on this .
I have paid hefty amount on buying your packages and you are not doing any favour on me by answering my calls.
A serious action has to be taken against this.
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1800 209 5292
23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093
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We read through your post. We regret any inconvenience caused to you.
In order to address the matter, we tried calling you on your register number with us, however were unable to reach you. Request you to please share an alternate no and convenient time for us to arrange a callback..You can revert to us with details on [protected]@kayaindia.net.
We will look forward to your revert and assure you of our support in addressing the matter.
Warm Regards,
Kaya Skin Clinic Team