Kaya Skin Clinic — Service I have been using

Address:400080
Website:www.kaya.in

I know I should have written in sooner, but honestly, I am nearly giving up on your services at the Mulund center.

I wrote in the complaint last year in August, didn't get someone call me about it till September.

In September, I was told by Sonal, that I would get an extra session for the bikini parts as in my complaint I had mentioned that the complete area that was told to me was not being covered.

Then Sonal says she will get back to me.

But lo and behold doesn't.

Then when I call the branch, I get advised that they had no record of Sonal promising me this and also that she is no longer with the organization.

I am then called for a meeting with the doctor.

Dr Sunita, that is if I am not mistaken.

In the session when I explained the predicament, she and the manager, Deepali (I'm not sure of the name), were more interested in me taking out another package then solving my predicament.

Additionally, on mentioning that the other package I took for sideburns and underarms didn't seem to show much difference, Dr Sunita, went on to say that I should not have listened to Chaitrali (again someone who no longer works for Kaya) and made it my fault for taking on a package.

But doesn't a doctor get credit for the laser packages at your clinic and not the therapists/technicians?

It seems really odd that to her when doing the session, she was ok and didn't once object to the package but when I was giving her feedback she wanted to but the sole oneness on me.

So basically, as long as money gets pumped in Kaya, the doctor is willing to take responsibility but genuine feedback is being received it is the client's fault.

Also, for the bikini and underarm/sideburns package (Chaitrali has advised since the growth is naturally very less on three session on each would show the difference, but this was not the case) I was advised that three sessions would be conducted for my underarms and three for my sideburns but 4 were conducted for the underarms and 2 for the sideburns.

I remember asking the doctor if any sessions were left for the underarm as I didn't think there would be, she said no no there is one left. So to me at that time, I thought it was the last of the underarm.

At this meeting I found out that I had 4 for underarms and 2 for sideburns.

To the treatment of the bikini part not being done properly, when I mentioned what Sonal had offered, they came back to me saying, we'll see.

I have been telling Dr Sunita, that the sessions was not being done properly since the 3rd session I had with Rosalina! and my feedback has not been taken seriously at all.

I do not wish to deal with Kaya, especially at the Mulund branch for I do not feel that I am being treated properly.

Also, I still have one session of the bikini treatment left as well as one Upper lip treatment left. But no one from your clinic has even bothered to call and check if I'd be available for an appointment.

Which leads me back to the sentiment of you guys only care about how much money a clients puts into your clinic and not of helping or giving proper treatment or resolving the matter for your client.

Please give a solution for the same as I do not want to be attended to by Dr Sunita or Deepali who just wanted to charge me more money than resolve the matter!

The original mail is as follows:

I am your customer at the Mulund branch (Nirmal Lifestyle).

I initially came to Kaya for facial hair reduction/removal by laser treatment recommended by my dermatologist.

The Beauty technician Chaitrali recommended and offer for the bikini area.

Upon a very thorough discussion, I agreed upon taking up the Laser hair removal for the bikini area.

The discussion comprised which part of the bikini area would be covered. I was told it would be extensively covered and only then agreed.

But I have to say that I am highly disappointed with the service received.

Only one technician (Rosalina) gave me a thorough service and she herself told me that they haven't covered the area near the vagina. She told me that only hair that is coming out from the vagina and at the opening wouldn't be covered.

But your technicians ignore a whole part.

When the service is done I cannot make out because the area is so numb that I cannot feel anything. But once, the numbness is gone I can see and feel that the area has not been covered.

The thing is I am fat, so I understand that the area would not be seen unless your technicians actually help maneuver the flab. But still.

I have spoken to the doctor in-charge as well and every time she has said that we will give you a technician who is experienced.

But other than Rosalina, no technician has given me the full service.

I just finished my 5th session with you guys yesterday and honestly feel very cheated.

I even spoke to the doctor in May, telling her what Rosalina had covered and the other technicians hadn't, I was told that the technicians would be told to do the service correctly, but again this is to no avail.

Yesterday Manali took my service, she covered all areas but the areas near the vagina, that is till half the lip. She said we won't go in deep, so I explained Rosalina did the entire area and I do not have hair coming out of the vagina so she could do the inner area just as Rosalina had done. But again, this was not done. Manali said she'd shave the area, but this is how i know the area was not done-- because the area was not shaved at all. I am not satisfied in this service, as I feel that I have not been given the service that was promised.

I am hoping me writing in will help me and my predicament.

Please help me out.
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Complaint comments 

Comments

Dear Ms Nedra,

Greetings!!!

As discussed, we suggest you to meet our doctor for further examination, hence your appointment is scheduled tomorrow at Mulund clinic in between 1.30-2.30 pm with Dr Rupal.

Please feel free to revert for any further queries.

Warm Regards,
Kaya Skin Clinic Team

Kaya Skin Clinic — Not giving satisfaction

I m taking treatment from kaya skin clinic for pigmentation and dark skin but not given any result on skin. i will invest around 20 to 25 thousand with product.I m not satisfied this treatment then i want to refund my amount.
Dear Customer,

We read through your post. We regret any inconvenience caused to you. In order to address the matter, we would request you to share your contact number with us. You can write to us with details on [protected]@kayaindia.net. We will look forward to your revert and assure you of our support in addressing the matter.

Warm Regards,
Kaya Skin Clinic Team

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