[Resolved]  Kelvinator — Kelvinator Refrigerator Repair/Replacement of KELVINATOR Refrigerator ,Customer care negligence in responding

Address:Kutch, Gujarat, 370001
Website:www.consumercomplaints.in

I had purchased a Kelvinator Refrigerator on 15th April’2015 from Leader Radio Service, Bhuj-Kachchh(Gujarat) Pin.370001, and since then this machine has been giving trouble like improper cooling.

When we called customer care they have taken the complaint and given the complaint reference number as RAJ[protected] but after multiple calls also nobody has turned up for the last 1 week.This is the one of the worst service i have ever seen.

Hoping for receiving your valuable reply at the earliest.

Regards,
Gaurang Chhaya
(Mob.[protected], [protected])
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Aug 8, 2021
Complaint marked as Resolved 
Kelvinator customer support has been notified about the posted complaint.
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Dear Customer (GChhaya ),

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team
Dear Sir,

Yesterday, I had forwarded my complaints towards Kelvinator Refrigerator not working.

As per discussed with representative Mr.Amit Mishra, he was agreed for replacement of new peace & as per his request, I had sent the Original Invoice copy of Kelvinator Refrigerator by mail on Product.[protected]@india.com & also forward today morning on [protected]@vgmail.in.Please find attached herewith Invoice copy for your ready reference.

Now I would like to know about update the status & when I received replacement.

Waiting for your fast reply.

Thanks & regards
Gaurang Chhaya (GChhaya)
till no response from anybody. Now I am going to consumer court for further process.

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Dear Kathirvel Manickam,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team
Dear harshm,

We are still awaiting information about your complaint number. You can contact us [protected]@vgmail.in. Please let us know if we can be of any further assistance.


Regards,

Videocon Online Team

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