[Resolved] Kelvinator Refrigerator — Not Working / Cooling not working well

sumanpreet2000

from Gurgaon, Haryana

Address:

New Delhi, Delhi

Hi Team, I bought a new Refrigrator on 25/07/2015 from Filpcart, Order Number - OD[protected] and since then it is not working properly. I called up Customer Service and they said that there is no Gas in the new Refrigrator, they send someone to fll up the Gas. Then the Serviceman said that there is some issue with the wiring, then again they send another agent. He then said that there is some issue with the Compressor as it was not working. Then they changed the Compressor and still it is not working. I am unable to understand that how come they can selll a new product with so many faults. I want to get refund for the Refrigrator or will file a formal complaint against the company with such a defaulty product. Sumanpreet Singh Ph - [protected]

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Aug 7, 2021

Complaint marked as Resolved

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Comments

Videocon Industries Customer Care

from Delhi, Delhi

Dear sumanpreet2000,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

Regards,
Videocon Online Team

Videocon Industries Customer Care

from Delhi, Delhi

Dear sumanpreet2000,

Information about your complaint number is still awaited from you. Please contact us on [protected]@vgmail.in with the necessary details for any further assistance.

Regards,
Videocon Online Team