Kenstar Air Cooler — CL KCT3RF4H-EBA | |||||
Dear sir, I had purchased kenstar air cooler from sai electronics on 14/04/2016 since than i have done 3 complains for different reason. 1. Ahm[protected] on 04/25/2016 & resolved on 04/26/2016. 2. Ahm[protected] on 05/04/2016 & resolved on 05/07/2016. 3. Ahm[protected] on 05/18/2016 for motor & remote pcb had fired. & it was resolved on 06/01/2016 by changing used motor & remote pcb. But it is not working properly. We have fear of major accident wiil be occur in future. Requested to replace the unit & issue new unit of air cooler or give me my money back... I am totaly dis-satisfied with the service provider & customer support executive mr. Raj kumar jha, who is not picking up his mobile # [protected]. Was this information helpful? | |||||
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Kenstar customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
Dear Parikh Mitesh,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Videocon Online Team
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Videocon Online Team
Dear Sir,
This issue is not resolve yet. This Cooler is not working as Breand New Product. I am facing problem since when i had purchased this product.
I had paid for Brand New product but i am using used product because you have changed Origional Motor, Origional PCB & Fuse.
You have replaced these parts but not Replaced with Brand New one even though Product is only one month old.
Can you tell me i[censored] paying for New Product & u have to use (USED PRODUCT). Is it acceptable?
I think I have to file a Case aginst Videocon.
NO CUSTOMER SATISFACTION.
This issue is not resolve yet. This Cooler is not working as Breand New Product. I am facing problem since when i had purchased this product.
I had paid for Brand New product but i am using used product because you have changed Origional Motor, Origional PCB & Fuse.
You have replaced these parts but not Replaced with Brand New one even though Product is only one month old.
Can you tell me i[censored] paying for New Product & u have to use (USED PRODUCT). Is it acceptable?
I think I have to file a Case aginst Videocon.
NO CUSTOMER SATISFACTION.
This issue has been not Resolved yet. Cooler had TRNED OFF yesterday Automatically 2 times.
Now this is new problem has been arised from Yesterday.
I think you should take some Strict Action against this PROBLEM.
Now this is new problem has been arised from Yesterday.
I think you should take some Strict Action against this PROBLEM.
Dear Parikh Mitesh
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Videocon Online Team
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Videocon Online Team
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Your rep had changed FUSE only instead of MOTOR. Which is not working properly.
I need New MOTOR with Warranty of one year.