Kenstar — Air Cooler (Model - CL-KCBWTF1W-FCA) White

Address:

New Delhi, Delhi

Sir /Madam, This is reference to above mentioned subject I have purchased a Kenstar Air Cooler for Rs.10, 900- from authorised dealer - KATARIA TRADING COMPANY, add: Opp Raj Singh Complex, Main Gurgaon Road, Kapashera, New Delhi - 110037 (Owner Name : Mr Nitin Kataria ([protected]). When I was planning to purchase Air Cooler from dealer he given me much assurance for Product and better Services after sale. I have bought above mentioned Air Cooler on 21.04.2015. When we were filling water in cooler, all water move from cooler. Cooler was badly crack from wheel side. I had immediately informed to dealer. Next day I.e. 22.04.2015 he replaced the unit and given me new one and check the unit with 1 liter water. Again Next day I.e. 23.04.2015 we found a small crack near to wheel side. We have again informed to dealer. He denied it is not possible, how it can be crack. Gentle man please advice me if I purchase a things for Rs.10, 900- so i will throw on road my self. Is it possible ? Dealer complaint to Kenstar Service centre. I got a call from Service centre that engineer will attend our call with 24 hrs to 48 hrs. But sorry to say that no one come till date nor any solution provided by dealer. Only SMS and 1-2 calls received from service centre. This type of services and product selling by dealer and giving only & only false assurance for quality and services. Is this acceptable ? Please you advice ? This is my hard earn money and these people are playing with us. Pls. help me ? I need my money return back. Thanking you with Regards, Kanhaiya Lal +[protected] H.No.103/3, Gali No.5, Nimi Colony, Kapashera, New Delhi - 110037 Near Veer Public School (ATM M/c Gali) [protected]@gmail.com at my near to - Veer Public School.