[Resolved]  Kenstar — geyser

Address:

Ludhiana, Punjab

dear sir, i have lodged compliant about my geyser through call centre on 13/04/2014 vide complaint no-lud[protected]. ken star engineer has visited my home and advise me to change the rod in geyser. i gave him mandate to change the rod and he changed the rod on 15/04/2014 and my mother paid him RS 850/- rod cost and service charges RS 200 + S.T. He has not given us any receipt against the payment. When the ken star engineer changed the product at that time water is not present in our water tank thats why my family member did not able to check the geyser. After supply of water i checked the geyser but it was not worked, again i complaint about the product and requested them to send the engineer to my home. ken star engineer again visited my home on 18/04/2014 and now he has told me to change the water pipe which now leaked and water continuously drop from the geyser. cost of pipe he told us about rs 1200/- plus service charges. I told him why i would pay these charges because earlier pipe was working properly. it was leaked only after he repair the geyser. i denied to pay these charges and my mother asked him to give receipt of earlier payment which he denied and did not give any receipt of my earlier payment. kindly look in to the matter other wise i will send written complaint to the company and subsequntly i will approach the consumer court against the issue.