Kenstar Water Purifier — Very Very poor service

Address:

Mumbai City, Maharashtra

This is to bring to your notice that ur authorized service centers should be inspected by your companies i guess you have a brand to uphold and only then be give your authenticity after knowing the actual motive of theses service centers is it to give after sales service or only to stalk and swindle their customers. I had purchased a kent Purifier 2 years back and after my complementary service where done i got a call from one of your service center called Pure Life. Asking to take an AMC for further service to keep the machine healthy. On 9th March 2013 an person from there end visited my residence and did the paid service selling me an AMC worth Rs 1850- he insured me four service with changing of 2 time candle change 1 Carbon change which i agreed he also assured me that they would provide me services on Sunday as well as i was a working women. Since then i used to get call and appointment taken from there end for service but no one ever came on time allotted to me. Time given time an again i kept telling there tale callers that am a working women and can’t get my service done on week days but ever time dey fail to understand that and kept insisting for giving appointments on week day i also suggested that at least the times of the person coming Should be after 7;30 as that is the time i return from work. I finally managed to get two Services ie 9th March and 21st July after all the harassment; the worst is yet to come. My 3rd service was due and like always a bunch of fools kept calling me and asking for appointment on a week day and took multiple appointments and did not turn up for the service. Finally i had a mid day holiday so i called and fixed up an afternoon appointment with them for approx 3pm which again to no surprise to me the person did not turn up. On 14 th Jan 2014 me being on leave i booked an appointment with them as the service was very much over due. To my surprise the gentleman on the other side Mr Suresh informs me that i have already availed a service on the 26th of Dec 2013 and he has a signature on my amc card i was totally loathing and informed in a definite tone that i haven’t got any service since July and i too hold a copy of their service guys signatures... as to when they have visited. After a long disagreement he sent a person to my place with the card that i had demanded for to check and validate as to who had signed on the same as i stay alone with my kid.To my sock there was a replication of my signature done which was very much not mine i spoke to Mr Suresh and informed him the same i also produce the similar card which i had as my records that no person from their had visited since then. The copy of the card where in my signature Have been copied are as attached. This is the way these companies make money on cheating their customers in this manner. I am totally dismayed and do not trust the Pure Life center any more they are crocks of the first degree.