[Resolved]  Kent — Complaint about kent product & service

Address:	Kolkata, West Bengal, 700067
Website:	www.kent.co.in

I sent a complaint email to them on march 14 with no response at all.
This is utterly disgraceful. I am shocked at the product and service they are providing.
I was complaining about the poor quality of kent product that i received and also the worst service from engineers who serviced the product. We had eureka forbes's aqua guard for about 10 years without any issue but thought o[censored]sing kent recently, which seems to be a big mistake now. I brought the kent maxx (Model no- kr[protected] on[protected]. From the start we had a problem of small insects, small cockroaches, dust particles, etc getting into the water container and we had to throw the water every one or two days. There seemed to be a loop hole somewhere in the manufacturing of the product which resulted in wastage of water and time.
I used to the tell the service engineers every time they came in every 3-4months about the problem to which i got the same response saying that we will tighten the screws or fix the hole and after 1.5years o[censored]sing it with multiple service engineer visits it is still just the same.
Now we have a bigger concern which is not looked into.
Couple of weeks ago i noticed a crack in the plastic body just below the water container on the right side. I had also shown it to the recent service engineer visit on 10/03/2016 who said - it is a product fault as it cannot the take the load of the water container filled with water. Now the crack has increased even further and the lower plastic body may crack very soon. So i asked him to change the plastic body cover because the crack seems to be increasing with time to which he replied it is not in guarantee. I paid 2500rs for an amc (Ss/a/002842/) on 04/09/2016 to which i am not getting much benefit as well. Why should i pay for a manufacturing fault even concluded by service engineer?

So i would appreciate if someone could look into these matter and change the product as it never really was a good product sent to us by kent or fix the issues about it before we are bound to change and look for better product and service from a different water purifier company. I expected much better product and service from kent and received not even the minimum. I would prefer an email reply with a solution to these ongoing problems with the product. However if required, please contact me on [protected] between 8am and 1pm everyday or you contact nabanarayan bandyopadhyay on [protected] anytime.

Still awaiting your response.