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Hello, if you have an unpleasant experience with your water purifier. I'd suggest you share your complaints related to you Water Purifier or service on http://www.waterconsumer.org/post-reviews-complaints.php and they shall help you in resolving the same.
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We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.
Warm Regards,
Team Kent