[Resolved]  Kent — Kent ro grand plus

Address:

603103

We have purchased Kent purifier (Kent RO grand plus ) this year January from
Vivek’ Electronic store, OMR, Chennai. But very sorry to say that we
are not at all satisfied with the performance of Kent device as well
as the services provided. Just after 6 months o[censored]se, it stopped
working. We called the customer service and they asked to change both
the filters. Not sure how both the filters can be damaged so quickly
within first few months of purchase. Though, we had 1 year warranty we
were told that we have to pay for the filters and only service charge
will be waived for the first year. We agreed to it and fixed the
filters. Just after another 2 months, it again stopped working. We
called customer care and they told technician will come after 24-48
hours. But that time standard was not followed and we had to do
multiple calls to get the technician that cause lot o[censored]nnecessary
problems for us. We have also asked several times the technicians to
bring the external filter/candle, but they never brought. Always we
heard that it’s not in stock. Anyway, after few days after change of
initial technician, another person came and they told its problem with
membrane and membrane was replaced. After that it worked exactly for 1
day and then there was complete shut down of the purifier. After that
as usual we called the customer care, but no one appeared for 3 days
and that why I am writing this complain today. As I write this, the
device is still Dead with no technician attending to
it. After telling multiple times that we don’t have enough drinking
water, Kent does not seem to care about it. We are completely
dissatisfied with Kent and would never recommend anyone to use as we
don’t want others to face similar problem. Since it is still under
1year warranty, we are expecting a complete refund or complete
replacement of the device. Hope somebody looks into it with high
priority as we are talking about Drinking water here and hope it gets
the due attention. Thanks!
Aniruddha Ghosh