Kent Mineral RO — Defective motor of the Pearl model

bela murthy

from Ahmedabad, Gujarat

Address:

Bangalore, Karnataka

This is the fourth time that the motor of Kent pearl model has to be replaced since purchase dated May 2013. Every time the service charges and new motor charges are becoming a headache. Authorised service centre in Bangalore - Supreme Technologies gives a silly reason - we cannot give any guarantee as to how long will the motor last. Machine is still filling in water after the motor has automatically stopped. Ideally the water should stop flowing once the tank is full.

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Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr.Murthy,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent

bajrang_009

from Bengaluru, Karnataka

Hello,

We are facing similar problems with Kent Pearl. Within a span of 1 year the dealers technicians have visited atleast 6-8 times to rectify the faults. Sometimes the sediment filter goes, sometimes RO membrane and some times carbon filter.

Dont know whether we were duped by the dealer Pearl Infotech (Marathalli, Bangalore) or the machine itself is defective.

Horrified to see mosquitoes and cockroaches getting inside the tank and noone is able to provide any solution.

We bought this replacing Aquaguard from Eureka Forbes which we used for 10 years and didnot face so many problems. We thought it would be wiser to buy a new technology but we were wrong. Now the dealer blames the Company and the Company people blames the dealer. At the end of the day we are the loosers.

Ravi Agarwal