[Resolved]  Kent RO — 2+ weeks machine is dead, complaint is being closed without visit.

Address:	560068
Website:	www.kent.co.in

My number: [protected],
Machines purchased few months back and is totally in warranty,
When complaint is made, the person to whom its assigned closes the complaint without even visiting home, when i call customer care to mention same, they register new complaint and then same cycle repeats, its third time i am facing this issue.
The service request is being assigned to same person again and again: mr shiva ([protected]).

Issues with kent:
- no escalation matrix,
- no way to talk to any senior person, they just keep you on hold forever and do not transfer call to any senior, i have waited 7 times for more than 20 mins hearing hold tune, and then they only cut the call everytime.
- all these guys can do is register complaint, mark that as urgent if you call again, and no actions after that.
- promises of solving complain within 12-24 hours are fake,
- on top of this, they take annual maintenance cost for such a bad service at the time of purchase itself.

I need my money back for this. Cant be happy with this ever.