[Resolved]  Kent RO — 2nd Complaint -Fake closure of the complaint without resolving, extreme poor after sales service

Address:

755019

M/s.Kent,

Dear Sir,
It is pity that since last four days my problem is not solved and the KENT Water Purifier is not working rather all the parts are damaged including the connectors and LED lights of the machine by your Service Engineers and your authorized dealer's(Water World, Jajpur Road) Engineers. I am very much unsatisfied by the product .I have registered the complaint twice vide complaint numbers[protected] and[protected]. The machine serial number of your defunct machine is KR[protected] and my registered mobile number is [protected]. I request your higher ups to take up the matter and had requested vide my e-mail dt.14.09.16 for your higher ups to intervene. It seems that the higher ups of KENT are hiding under couches and are not interested to resolve the customer issues. It is quiet obvious that KENT is interested to sell the below quantity machine and drain good amount of money from the Public and is showing least interest to resolve the issues after sales.I once again request KENT to share the contact details of Higher Ups so that the matter can be taken up to them for their intervention on the subject. We have a birthday celebration at home on 17.09.16 and I am afraid that we have to offer bought out water to the kids in the party.Incase any kids suffer from disease related to polluted water, it will be the sole responsibility of KENT to compensate. More ever I am not going to accept the machine with any flaw, whether it be LED lights or anything. KENT should replace the entire defunct machine free of cost by 16.09.16 since it appears to me that the entire machine has been damaged by the incompetent engineers of KENT and the Authorized Dealer (Water World, Jajpur Road).I am afraid that your Local Dealer will become offensive due to my complaints to KENT.Hence I request KENT to provide me Police Protection immediately. We will be approaching our Lawyers for filing formal consumer complaints and other relevant complaints separately.

I once again request KENT to share the contact details of their higher ups and shall be really thankful to receive a call to note down my complaints. Your defunct and poor quality machine is very much under warranty. Incase you are incapable to resolve the issue by tomorrow morning kindly let me know so that your machine can be returned back to your Head Offices at our cost and we can install a new machine of reputed make at our home to suffice our Party's requirement.

If at all this e-mail is accessible to the Higher Ups of KENT, please do make me a call in my registered phone number.

Thanks and Regards,

Tanuj Saxena

Dear Sir/Madam,
It is really disgusting to mention that we are fed up of the services being rendered by your after Sales Team. It seems that Kent is full of fake and cheaters and is draining good amount of our money by selling defunct water purifiers to the Indian public.

Please refer to my complaint no.[protected] which is not resolved but yet the complaint is closed by the fake Kent team. We even tried with your authorized dealer, M/s. Water World, Jajpur Road, Odisha-755019 but he is unable to resolve the issue. I have again raised a new complaint vide - complaint no[protected]. I am not confident that still my issues will not be resolved. Few parts needs to be changed as per your Service Engineers.The machine is a new one and is under warranty.( Ref Machine Sl.No. - KR[protected] ) .

My calling number is [protected] which is registered with you.

I request you to escalate the issues to the higher level for getting it resolved if at all Kent is interested. I hope that this time Kent will not cheat us and will resolve the issue completely before closing it.

I tried to collect the direct contact details of KENT's higher ups but no one is sharing the e-mail ID or phone numbers of higher ups. I need to escalate the matter to the higher ups before We can file a formal customer complaint with the Court of Law ( Consumer's Court ) and other relevant authorities. Also we will see that KENT Water Purifier is black listed from our Company for any future dealings.

Kindly get back to me at the earliest and please do not cheat us for paying you our hard earned money. Also please clarify as to how our complaint no.[protected] was closed without resolving the issue????


Regards,

Tanuj Saxena