Kent RO — 6 services in 7 months

Address:	Ranga Reddy, Andhra Pradesh, 500019
Website:	kentrosystems.com

Faulty product and hopeless service - kr[protected]

I am disgusted, disappointed and angry writing this mail.

Bought this product on 18th october 2015 - 6 product issues in 7 months. And to add to it the service standards and the never listening customer service executives.

I understand that the warranty doesn't cover replacement but isn't beyond policies to atleast give a thought to support a customer who faced 6 service and product issues in less than 7 months.

I got the 5th service done today evening and now again my machine is giving out hot water and am very sure it will shut down very soon and stop working, the same issue i faced a couple of days back and got the service done today.

Again, i understand policies but aren't these cases supposed to be taken on a case to case basis when you see the product service is abnormal?

I have had aquaguard for 5 years and not once i had to face product or service issues. I am not trying to compare but isn't it the company responsibility to see and analyse abnormal product outages?

I have heard your founder's speeches and papers which talk about standards and quality but what i experienced with kent is such negativity and zero hope. I am disgusted at the way you guys respond to something so critical.

It is good to have policies and if the product has outages every month for 2 days, you have to consider this as a special case.

You know what i told your service executive today when he was leaving "see you soon" and he laughed and said he doesn't have control on these systems replacement as per company policy.


If you cannot replace a faulty product which had 6 services in less than 7 months due to your policies, you should be ashamed of being part of this organization which claims to have so many certifications of patents, quality, purity and service.

Please do not write me these sorry mails and talk about your high standards anymore.

Mahesh gupta: your team sucks and i am sorry to say this. Your targets of touching 800 crores is appreciable but with this kind of service standards and policies, i pray it wouldn't become 8 crores soon. May all your employees be good and healthy and live on us like leeches.