Kent RO — After sale service - evn after signing amc

Address:

Ahmedabad, Gujarat

It has been a really disgusting experience in Ahmedabad, even after paying and signing for AMC with an authorised service-provider. In June I had made a call for the free service due(last for the AMC of[protected] informed once again at the reception desk about the timing as only after 16:00hrs, since no one is at home before that. Still it took them almost a month (i.e. today 23 July, 2015) they arrive at the doorstep at 12:30 hrs to take the call without making a phone call and that too Mr. Sailesh Wala is accompanied by another gentleman. This I got to know since my kid happened to be home today and the men make a phonecall at13:00 hrs on my mobile. When asked to come after 16:00 hrs they enter the home together and within 5 minutes they are out saying they have serviced the machine. How can a service be without checking the TDS, without emptying the water tank, without cleaning / reverse flow of water through the filter candles be done?? On enquiring they inform they had cleaned the filter. but can all these be done within 5 minutes?? After making so many calls paying for the AMC and then getting such hopeless service, I happen to be now in two minds, should I change the filter brand because of the poor service in Ahmedabad, as while in Kolkata it was entirely a different story. The lady at the desk would take down the detail properly as specified by the customer and pass it on to the service men too which doesn't happen here instead excuses are provided. In Kolkata the servicemen would confirm the appointment before coming to your doorstep and never did they need a reminder but it is exactly the opposite here. Neither the servicemen make a phonecall before coming to your doorstep and neither the lady at the reception takes up call immediately when the phone rings. To get a free service you have to remind them and its your luck if they pick up your call after 16:00 hrs till 17:45 hrs when you make the first call in the day. Emergency, just forget the answer is always ' The servicemen have left for the day and they can come tomorrow only after 12:00 or may be a later time, but not now since they have already taken their schedule for the day.' Never have I received a cooperation from this service -dealer whenever my machine stopped working entirely. I am really fed up of such terrible after sale service, which I never expected in Ahmedabad since I belong to this city. :(