[Resolved] Kent RO — After sales and services

Satish2086

from Chennai, Tamil Nadu

Address:	Gautam Buddh Nagar, Uttar Pradesh, 560024
Website:	www.kent.co.in

Worst & pathetic service
I purchased kent pride in the month of sep-2015. Nearly after six months i.E in the month of april-2016, one of the filters started leaking.
I raised a service request with kent service request no:[protected]. I was informed my problem will be solved within 24hrs.
Next started the drama, the service representative called me to attend the call, he informed me that he will reach within 30min to attend the problem. After knowing that the product was under warranty, he did not turn up. Then i called customer care again they assigned a service guy. As expected even this guy did not turn up. On 1-may-2016 i learnt that they have closed ticket and rated the service as poor. While no one visited ever to attend the problem.

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May 3, 2016

Complaint marked as Resolved

I got a call from Kent customer care no. +91 120 307 5000. But I informed them that i got the kent filter repaired from local vendor; as Kent did not provide any help even after 4days from registering my service request.

Kent RO customer support has been notified about the posted complaint.

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Comments

Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr.Shivprakash,

As per your telephonic confirmation, your problem is now resolved. Thanks for your patience and cooperation. We have forwarded your valuable feedback to the concerned department. Let us know if you require any further assistance.

Warm regards,
Team Kent

rohit punani

from Kolkata, West Bengal

This is rediculus .. I am equally unstaified with RO . I would never recommend any one to buy it .