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Kent RO Customer Care

Kent RO Systems Ltd

A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Phone:+91 44 2829 7994
 +91 120 307 5075
 1-800-1001000
Mobile:+91 99 4009 0005
 
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Kent RO Complaints & Reviews

Kent RO - non attendance by kent service provider

User
 manoj prakhar on May 23, 2015
I bought KENT PRIME TC on 13/12/2014 with invoice no.1262 from NC SALES & SERVICES. from sales man S.KHAN. The service provider did not provide 4 monthly service nor attended as promised. Finally it stopped working from 22/5/2015. I booked at 5 pm on 23/5 for a service man to attend and rectify the same. The lady at the counter gave me a Booking no as 1374 with a promise that by all means it will attended within 24 hours. I am writing this mail at 7.30 pm on 24/5. none has attended ; all phones have been switched off. manoj kumar mob 9002080906. BNR kolkatta 700043...
Complaint comments Read comments [1] Complaint category Products & Services

Kent RO - No body is attending complaint registered around 10 times, starting from 1 May

User
 Prerna Goswami on May 23, 2015
It was our biggest blunder to purchase Kent Maxx UV+ UF system. I am facing the worst ever service network of Kent. As the water is coming extremely slow and Kent people promise 3 to 4 times service in first year, I registered my first complain on 1 May customer service person is agreeing today that my first call was on 4 may. Any ways, today it is 23 May. in between I called number of times. Yesterday the customer care person promised that technician will visit us today. Vee Bee Corporation, 3B, Mangaldas building, I floor, off no 203, princess street Mumbai-400002, Phone 022-22035372/...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO Water Purifier - fraud voice given by dealer to give service in out range area at the time of new machine installed.

User
 ankitag05 on May 23, 2015
My self Ankit agarwal. I purchased a new kent ro+uv+us+tds control kent purifier HARDLY 40 DAYS AGO. from rourkela dealer BANSAL JI .. MOB - . WHO PROMISED ME TO GIVE FREE SERVICE TILL WARRENTY IN MY AREA. But some how machine started leaked from filter. So i placed a complain to dealer.. On 15/05/2015. He told that he will send technicn and he came on 18/05/2015 after many call. And after view the trchncn told he dont have spare parts. He will place order n will come in nxt 3 days. And again i called dealer they didnt received call and after many time they received and told that he want service...
Complaint comments Read comments [1] Complaint category Other

Kent RO - Service of Kent RO : Complaint ID --150520-01712

User
 saurabhverma80 on May 23, 2015
I own a kent RO grand and called up Kent customer care in NCR for its service vide complaint number --150520-01712 dated 20th may 2015. I was told that service will be done with in next 24 hours so i took a day off so that i dont miss service technician next day...but no one called or came home for service. In evening(21st May) got a message that a technician Mr. Neeraj will visit. But when i called the technichian he said he is busy for next day and will come a day after. I again called customer care to re-assign my request to some other technician --- Customer care promised that some...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Worst Customer Service | Request ID : 15052000535

User
 Vilakshan Jain on May 21, 2015
Hi Team, Its not even a Month, Kent Purifier is Not Working now. It takes a Week for your Customer Care to Pick up the Call so as to Log the Call. After they Pick Up the Call, Now there Servers are not working so they Cannot Log this Call. Again it takes 2-3 Days for Customer Care to Pick up the Call and Register our Request. After Registering we got no Message for Request ID and after 3 days one Engineer comes and asks money for Replacement of Adaptor which is still in Warranty. Now we Log the Call again and we get a Request ID : 15052000535. Person Named Mohit comes after 1 Day and...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Kent RO - consumption of more water to purify

User
 manaswinivijay on May 20, 2015
We are using kent grand plus machine for last 2 years.We have purchased the water purifier from Muskan Enterprise, Vadodara, Gujarat. At the time of purchase the dealer had deputed Mr. Kishor as the service engineer whose contact details was given to us for contact purpose for any service related complains. Last week we had some problem with the machine and so we called the service engineer Mr. Kishor to get it repaired.After giving him continuous reminders he turned up on 09th May. We were told that the spare parts need to be changed and hence we ended up spending Rs.1300/- to change them. Next...
Complaint comments Read comments [1] Complaint category Products & Services

Kent RO - Unit not working and technician not attending

User
 Tangoo on May 20, 2015
I have purchased Kent RO in 2013 in visakhapatnam Andhra Pradesh. From then on some problem or the other. We have to keep on calling the technicians but they won't respond. They simply give us complaint number but won't attend. In 2014 Nov we faced problem and got the unit repaired by spending around 1500. Again in the month of April 2015 we faced the same problem (water not coming). We have spent 2850 to change RO. Again on 1-5-2015 we had prob. After calling repeatedly techi attended on 13th. We have spent 885/-. After two days again problem started and machine is out of order. It's been four...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - TOTAL HARASSMENT BY NON ATTENDING OF THE COMPLAINT???

User
 arun gupta54 on May 18, 2015
DEAR SIR, I AM THE OWNER OF KENT RO(GRAND)MACHINE SNO...KR081000533. I BOOKED THE COMPLAINT FOR NOT WORKING OF THE RO MACHINE ON DATED 11TH MAY'2015 VIDE COMP.NO.15051101349. I GOT THE SMS FROM COMPANY THAT TECHNICIAN JAMUNAPRASAD WILL CONTACT & ATTEND.BUT LATER ON SMS READ THAT MR.CHANDRESH WILL ATTEND. SO FAR THE PROBLEM IS AS IT IS WITH TOTAL UNCERTANITY.REPEATED EFFORT TO CONTACT BOTH THE ABOVE TECHNICIANS YIELD NO RESULT.MR CHANDRESH STATED ABOUT HIS NON AVAILABILITY AT HQ. I AM SURPRISED WHEN KENT DOES NOT HAVE ADEQUATE SUPPORT STAFF, WHY AMC ARE BEING UNDERTAKEN AT DELHI. I NEED YOUR...
Complaint comments Read comments [1] Complaint category Health & Beauty

Kent RO - Authorized service franchisee-Not responding even on AMC

User
 Lika Maheshwari on May 18, 2015
Am using Kent RO for last 5 years. I had purchased at Delhi and now am in MUMBAI. I have annual AMC with M/s Vee Bee Corporation w.e.f 19th Jan 2015 for Rs 4000/- (VEE BEE CORPORATION 3-B, MANGALDAS BLDG, 1ST FLOOR, OFF NO. 203, MANGALDAS ROAD) For last 1 month am suffering with the service as this agency does not provide technician on time and I have to call multiple times. The agency head Ketan is not reachable. The fornt desk is not helping at all. On Saturday 16th May technician comes replaces Filters & RO membrane and after that water is dripping out of RO. There is a risk of RO motor...
Complaint comments Read comments [1] Complaint category Food

Kent RO - The service provider in my area doesn't turn up after making enough calls about fault in products

User
 piyjsh on May 15, 2015
i am using kent grand plus machine for last 2 years. earlier machine was consumping less water around 30 to 40 ltrs to purify as i noted, but since few weeks i started observing again and found that even using more than 70 lts water tank was not full. i called to local service provider and explained the whole scenario but i guess he did not bother to understand and said you need to visited by our man and will find out i said more than welcome. he allocate an appointment for me and its been 2 days and i have to continuously chase up him to find out when someone going to visit and sort out the...
Complaint comments Read comments [1] Complaint category Products & Services

Kent RO - Worst After Sale service Center in Hyderabad

User
 Rahul Suryavamshie on May 13, 2015
Hi Team, I am located in Hyderabad I have been using kent water purifier " KENT Ultra " since past 5 years and i am very happy recently i have got Kent Max as gift but within 20 days there is problem hence i have called kent service center GOLDEN LIQUID SOLUTIONS PVT. LTD. 3-6-147/2/1 HIMAYATNAGAR, , Telephone : 4023227554 Email : goldenliquidsolutions@yahoo.co.in I got answer is we dont repair kent if it is purchased online or gift item, if you purchase from their shop only you will get services. I have called another service center SMS Enterprises H.No.-1-9-18/2, Opp. Topten...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Malfunctioning of new Kent ro purchased

User
 sohansinghrawat60@yahoo.in on May 13, 2015
With regret I want to inform you that a new Kent R O installed at my residence is not working properly and after many complaints and reminders at customer care no action has been taken yet. I sent first email on 8-5-2015 to Kent complaint cell, details are below: I purchased R O machine sr. no. KR 150222117 on 25-4-15 from CSD Canteen. When the engineer came to install the machine, he informed me that two parts were broken namely, Solenoid Valve and Float Switch. These parts were replaced same day but the machine is not working properly i.e. sometimes there is water overflow, sometimes...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Drinking Water Crisis

User
 menkasingh on May 13, 2015
Hi, i had renewed the service contract with Expert Services, vendor of Kent RO for one year from 26/4/2015 to 25/04/2016. Sales Respresentative Prasun Dey of Expert Services in Kolkata have already taken the cheque of Rs 4400 on 25th April from me for the renewal of contract howeever till date following services as per the contract has not been provided: 1. carbon filter chnage 2. sediment filter change 3.pre-filter change 4.FRT along with the membrane and now the water is not getting filtered, Infact water is simply unfit for consumption. we are currently buying water for consumption inspite...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - poor service , water unfir for drinking

User
 menkasingh on May 12, 2015
hi, i had renewed my AMC foone year service contract for one year from 26/4/2015 to 25/04/2016. The vendor Expert Services in Kolkata have already taken the cheque from me for the renewal of contract howeevr till date following services as per the contract has not been provided: 1. carbon filter chnage 2. sediment filter change 3.pre-filter chnage 4.FRT along with the membrane and now the water is not getting filtered, infact the water is simply unfit for consumption. we are currently buying water for consumption inspite of having a makent RO at home. please resolve my issue at the earliest. regards menka...
Complaint comments Read comments Complaint category Insurance

Kent RO - Installation of RO

User
 mohitthareja on May 12, 2015
We purchased a Kent RO on 3rd May 2015. Till date no one from the company has visited our home for the installation. We have called up the customer care so many times but there is no response from the company. The request no. given to us by the company is 15050701185. We request the forum to kindly take up the matter with the concerned authorities to expedite this issue. Thanks & Regards, Om Prakash Thareja Ph no. +91 9871780924...
Complaint comments Read comments Complaint category Appliances

Kent RO - POOR SERVICE kent RO

User
 SUSHIL_JAIN_01 on May 11, 2015
Totally Poor service and misbehaviour with the coustmor and bad Quality of Product. My friend give me gift of that Kent Ro Its a Canteen Purchase Product. on First May First after open it find over flow Water pointer breakage. Second Till time its not registered in your record and third a Request of PRE Filter Instalatation. After Continue 6 days request registred till now not complete and now getting a call your product is not registered thats why, I pay to him visit charge and he refuse to accept Company Warrenty CaRD. THANKS FOR GIVING ME YOUR BEST SERVICES NOW THINK TO TALK WITH YOU...
Complaint comments Read comments [3] Complaint category Other

Kent RO - KENT SUPER+ MACHIENE WAS NOT WORKING PROPERLY & FREEGUENLY REPLACEMENT OF ALL FILTERS.

User
 sarathin on May 10, 2015
The Manufacturer. This is to your kind notice that, as one of your customer, I am forwarding the below said issues against your Mineral RO Water Purifiers. KENT SUPER+ SERIAL No.KR140510542 was purchased on 19.7.14 and it was installed after 10 days by your Authorized Service Agent BSM ENTERPRISES, Choolaimedu, Chennai. Your Service Agent every time insist to fix one extra filter, what is the necessity of the same? If it is important, why this is not come along with your machine pack. I had a complaint to your service agent for slow filling of water and more reject water. They attended...
Complaint comments Read comments [1] Complaint category Products & Services

Kent RO - Asking for Rs. 1000 on installation for extra filter

User
 Neelkant Pandhare on May 9, 2015
I have come across similar instances in washing machine or AC or water softener installation. the technician or service person suggest to put extra filter or some equipment and charge money for that. When called for installation support from Kent, yet again i was asked to buy an extra filter costing Rs. 1000. Why should Kent allow such things? I don't understand how can Kent miss an important filter or supply something that is necessary for a purifier seperately on extra charge. Let me know if this make sense to you....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - No Service Engineer attending my registered complainet.

User
 Tapas Karmakar on May 9, 2015
I bought one new kent ro recently which is under warranty. It is not working since last one week due to leakage in pump. I complained on 4th May 2015. Complain no. 15050400481. Machine no. KR140803208. But till now nobody come to attend the same....
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Kent RO - Extremely Dissatisfied with the Machine

User
 Aartich on May 9, 2015
Bought the Machine some 1 year back and the machine stopped working for more than 7 to 8 times. Everytime we have to spend nearly 2k for the repairing. Extremely dissatisfied with the quality. I wish I had moved for other choices like Aquaguard....
Complaint comments Read comments [1] Complaint category Appliances

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