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Kent RO Customer Care

Kent RO Systems Ltd

A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Phone:+91 44 2829 7994
 +91 120 307 5075
 1-800-1001000
Mobile:+91 99 4009 0005
 
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Kent RO Complaints & Reviews

Kent RO - delay in installation and rude behaviour of staff

User
 SAURABH loo on Jul 6, 2015
I had purchased Kent water purifier on saturday and called the customer care for installation. I got the conformation through SMS. But 60 hrs have passed and no one visited for installation . I had called five times to the assigned technician named Sanjay but he was rude in his response. Now I don't know what to do next. Kindly resolve the issue ....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Kent Prime Failure

User
 shirajmanga756@gmail.com on Jul 6, 2015
I got new Kent prime in April and within one month I start getting water full of metal particles which eroded from the metal tap, I talked to the retailer(Bharat Electronics Sector 35 Chandigarh), to the sales man which was present at his shop at that time and the service head but nothing worked. Retailer said I can’t do anything as you are the first one to complain, salesman said I can’t do anything I am a salesman not responsible for all this and Service head(I guess Harpreet or Manpreet) all I can do is replace that tap rest you can do anything you want. If tap turned out to be of such a...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Motor damaged. Replaced an old Motor (approx 7 years old) instead of repairing my new motor (1 year old))

User
 pawanmundhra on Jul 6, 2015
Dear Madam/Sir, I am writing here as I am not satisfied with the after sales service by Kent. I have a Kent RO 1 and half year old, just done the AMC few months back with Axis Consumers in Kolkata. As per the technician visit, we were told that our motor is damaged and what they did was replaced the old motor (approx 7 years old) instead of repairing my new motor (1 year old). When I talked with the head over the phone, he agreed to repair it and install after some time and installed the old motor for temporarily. Next day, that old motor stopped working and we again complained for the same. Then...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Worse maintenance service

User
 smrizwanmech on Jul 5, 2015
I have purchage Kent super plus from CSD Canteen secunderabad last month...call customer care for installation ..after one week technician came and install tha Kent and deemand RS 250 installation charge... After one month Kent is not purify water and I have complain customer care to solve problem they told me to contact to csd canteen for service...before the purchage of Kent, I had contact customer Care for that issue, they told me, Kent provide on door to door all India services and now they refused to give service ......
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - poor service. no one to approach

User
 a gill on Jul 5, 2015
The technician has installed kent supreme on 3rd of july and it started leakage on 4th onwards. I called the technician who installed and he asked to call service center. I submitted a complain and Mr. Lalit was assigned as technician.the mobile number provided by kent of Mr. Lalit is invalid and no one visited. The service is so poor and service center staff are rude. You dont have drinking water but they dont care. This is a new purifier and we are dependent on mineral water bottle purchase....
Complaint comments Read comments [1] Complaint category Computer Software

Kent RO - Even though the product is under warranty the filter is not replace

User
 Lakshmipathi Thangella on Jul 2, 2015
Hello,

Water purifier is not working fine and i am getting noise in the machine.
In this regard, i have registered the complaint 2503 to the customer care on 9th may 2015.

The service engineer has come on 10th may 2015 and informed that there is some problem with the filter and the filter needs to be replace.
Even though the product is under warranty the service engineer has not replaced the filter.
Please refer to the warranty card attached for more info.

Service engineer is telling that the machine is manufactured in 2013...
Complaint comments Read comments [3] Complaint category Products & Services

Kent RO Grand - Failure of Spare Parts

User
 Bellu on Jun 28, 2015
My name is D'Mello, from Lucknow. The machine was purchased two years ago, but in a few months of purchase, there were failure of four or five UV lamps. While the Engineers used to replace the same, on my insistence, it was found that there was a defect in one black coloured box on the right side of the machine. When this was replaced, there was no problem. Since then, I have had the filters changed and one UV lamp changed, a few months ago. Today, the UV lamp has blown off again and when the engineer came to replace the same, he found that there was a water leakage from the motor and in the UV...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - kent ro not worked

User
 P Appa Rao on Jun 25, 2015
SirSir my name is PYDADA APPA RAO EX ARMY . I bought Kent from CSD one year back now out of warranty it not worked since last 20 days I had already complaint cell no is 984944255 and 8885386555 Visakhapatnam service centre but technician not came yesterday 24 Jun again compliant they was answar to technician not available what is reason service not given properly closed your company how many days are waiting custumar so please kindly I requested to take action this complaint my cell no is 8125607004 and 9440605004...
Complaint comments Read comments [2] Complaint category Appliances

Kent RO - damaged machine with worse customer service.

User
 Paulomi Mukhopadhyay on Jun 24, 2015
I bought Kent RO on 9/8/14. Unfortunately just after a few months, the machine started to malfunction perpetually. On repeated calls to the customer service numbers, a technician would come for repair, but the would again stop functioning in about 2 weeks time. My machine is still within its warranty period and I would seriously insist in replacing my machine for a new one. With my experience so far, I am sure that I was duped by Kent by selling me a pre- damaged product in the name of a new one. I want to get rid of this machine and get a new replacement or my money back. I am sick and tired of...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Kent RO - damaged ro installed

User
 Prabhat Ambastha on Jun 23, 2015
So far, I have not witnessed such poor n irresponsible way of handling complains. Its very sad and unfortunate that I opted this company's product. I didn't have a clue that Kent can install a predamaged nonfunctional piece of garbage in the name of RO. Now, that I want to get this piece retuned (date of purchase _ 29th may 2015 bearing order no. 1505290004) or get fixed, seemingly the concerned people are deliberately harassing the customers. As nothing useful has come till date in this case from the company....
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - worst machinery

User
 poonamroy on Jun 23, 2015
bought a kent6ro machine last year in jan .started giving problems in feb itself .after that it took company two months to provide service after arguments .again stopped working and had to spend more 3500.and at present still not working.IT has been a nightmare owning this machine and it has been useless to own it .i want to return the machine and want a full refund....
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Harassed by Kent service center Rain Drops Service (Bangalore)

User
 mohitagr on Jun 21, 2015
I requested for a service visit for my Kent Grand+ RO Purifier in March 2015 as the water was not tasting fine. After repeated cancellations of service visits from the dealer, the service guy arrived 5 hours late for the appointment. He replaced a membrane which was replaced 6 months back by a different Kent dealer saying it has gone bad as it was made in 2011!!! Basically the last Kent dealer had replaced a used membrane in my machine - another Kent greatness. He noted that the pump has gone bad as well and told me a hefty price (around 4000) for it and said that I should go for AMC as all other...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Worst service from Kent Distributors [Resolved]

User
 avb on Jun 19, 2015
Hi Team, I bought kent water filter in last year April. Last Month I called Pure water (kent Distributor) and asked to fix the water taste issue. One technician visited and changed 1 filter and took 650 rupees. Next day I got some other issue. Called the same distributor. There was no response for 10 days. Every day they are receiving my call and saying that technician will visit and fix the issue. After continues followup one day visited and asked 2680 rupees to fix the issue, Not sure why the issue is not identified in day one. I rejected to pay 2680 rupees. Then the technician left my house...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Kent Pearl - Product and Service issues

User
 sanf1 on Jun 19, 2015
We purchased Kent Pearl water-purifier from [Arvinda Steel Centre, No 1298/2 9th Block, 25th Main, JayaNagar [080-22447342), Bangalore] on 20-May-2014. Less than one year later, around 15-May-2015, the unit stopped working (the red-light just switches on and immediately goes off). We contacted the designated installer and service provider [Sreenivasa Aqua Service, 178/10, 4th Cross, Venkatapura Main Road, Koramangala, Bangalore-560034] but the serviceman was not sent immediately. After multiple follow-ups, we finally got the serviceman to come and look at the problem on 06-Jun-2015. This serviceman...
Complaint comments Read comments Complaint category Appliances

Kent RO - Pathetic Service response from KENt

User
 nidhishparakkal on Jun 18, 2015
I have taken the AMC from ‘Good Mineral RO’ Bangalore for my Kent water purifier. I have logged a complaint to Kent customer care earlier and good mineral ro people repaired that time and I was told them they are authorized Kent Service people then insisted to take AMC from them. This was around 2 – 3 months ago, since these people engaged by Kent customer care, I have taken the AMC. Last Saturday (i.e 6th June) I have logged a service complaint (SR No: 7891) with them and they didn't turn up. More than a week I had been following up with them, the only way I can reach them is through...
Complaint comments Read comments [3] Complaint category Appliances

Kent RO - Hassles with Kent Pearl water-purifier

User
 sanf1 on Jun 18, 2015
Dear Sir/Madam, We purchased Kent Pearl water-purifier from [Arvinda Steel Centre, No 1298/2 9th Block, 25th Main, JayaNagar [080-22447342), Bangalore] on 20-May-2014. Less than one year later, around 15-May-2015, the unit stopped working (the red-light just switches on and immediately goes off). We contacted the designated installer and service provider [Sreenivasa Aqua Service, 178/10, 4th Cross, Venkatapura Main Road, Koramangala, Bangalore-560034] but the serviceman was not sent immediately. After multiple follow-ups, we finally got the serviceman to come and look at the problem on 06-Jun-2015....
Complaint comments Read comments Complaint category Appliances

Kent RO - Unsatisfactory performance

User
 Capt I P Sharma on Jun 18, 2015
As per tall claim the purifier is to give pure water. The machine purchased by me stopped without any alarm.On servicing it was observed that the bottom of the storage container was full of black impurities collected over a period of 2 to 3 months. How did the membrane allow this? This indicates that claims made are all false. One can be subjected to impure water without indication. No convincing answer was given by technician. No reply given to my earlier complain? The machine is not at all cost effective. ad appears to be only a marketing gimmick?...
Complaint comments Read comments [2] Complaint category Appliances

Kent RO - Highly Poor after Slae service for the Purifier which has everlasting Issues

User
 Ranjani Thyagarajan on Jun 16, 2015
We are highly fed up with the post sale service of Kent. The immediate issue is it is almost over two and a half week ticket has been raised with Axis Consumer Services Pvt. Ltd., Kolkata for a New RO and additional filter as suggested by technician...so many days have passed..no service received. Moreover the Proactive service seems to be NIL. In AMC the service people are supposed to visit for free service every Quarter which we never received in the past 2 years. The purifier itself does not seem to be very efficient. Every now and then there are issues with the system. I would NEVER recommend...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Complaint Against Kent Ro

User
 Lakhwinder64786 on Jun 16, 2015
Dear Team I have purchased a Kent Super Star water purifier on 13/6/15, after 3days machine not working and have had 2-3 complaints that it is not working and even today it is not working. I am fed up of complaining every time for a brand new machine. So please help me for getting resolve...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Kent RO-water purifier not working properly..and very poor service provide to the customer by the authorized service centre.

User
 arunmax812 on Jun 12, 2015
Dear sir/Madam My KENT EXCELL+ MINERAL RO is not working properly which started from 9-9-14, matter was reported to KENT RO SYSTEM LTD. Auth. service centre :Plot no. 130, Industrial Area-1, Panchkula, Ph.-9855677277.Your engineer has come on 10-9-14 and change the solenoid value and charged us 600Rs. Again the same problem occured on 30-10 14, we again report it to same service centre, same engineer came and changr the same part as previous and charged us 100Rs. Third time when problem occur i.e on 17-2-15 same engineer came from service centre telling the same issue again and again also we...
Complaint comments Read comments [1] Complaint category Utility Services

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