Follow us
Log in        Register
     
 
Kent RO Logo

Kent RO Customer Care

Kent RO Systems Ltd

A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Phone:+91 44 2829 7994
 +91 120 307 5075
 1-800-1001000
Mobile:+91 99 4009 0005
 
Go to Kent RO:    Twitter      

Kent RO Complaints & Reviews

Kent RO - Broke down 6 times during warranty

User
 Faiz Vadakkumpadath on Nov 20, 2014
We purchased Kent RO Grand+ an year back and during the warranty period itself it broke down 6 times and the agent Aishwarya Solar Technologies sent in guys to fix them after repeated calls to customer care. I had to pay for the Carbon filter during the warranty period itself. The service guys were always trying to sell external filters for 1700 Rs which was available outside for 600Rs. They never complied to my request to replace my unit. Right after a couple of weeks after warranty period, the unit slowed down, taking hours to produce water. When called the Customer care, they send a guy who demanded...
Complaint comments Read comments [3] Complaint category Appliances

Kent RO - malfunctioning of Kent RO

User
 Arun Seetharaman on Nov 19, 2014
We purchased kent grand mineral RO on 16 Nov 2012. In June 2014 we have replaced sediment, carbon and post carbon and uf membrane for Rs 2300 through Aqua world, Jayanagar, Bangalore-11 as water was overflowing . For the last one week the amount of water filtered is very slow and it takes almost about 2-3 hrs for completing the process.The mechanic was called from Aqua World Jayanagar who told that we have to replace the main activated carbon block and also some other parts as outflow water is not coming smoothly and he is asking for Rs 3500 for the same.I am very disappointed with the performance...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Kent Supreme RO unit

User
 kpurusho on Nov 11, 2014
Kent Supreme RO unit is by far one of the worst product I have ever purchased. Product started giving problem starting 1st month of purchase. Service engineer told Solenoid valve has to be replaced. It took several visits for service engineer to replace the valve in trail and error basis. After few months the unit stopped working again. This time the board inside the unit has to be replaced. Again it took some time for the service engineer to replace the board. After few months the unit stopped working again. This time the same board failed and I have replace out of my pocket since the RO...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Kent RO worst service

User
 Rajesh Agl on Nov 10, 2014
The worst services I have seen till now from AXIS Consumer Kolkata (RO Service Provider). It's pathitic. Is it possible we can shift to any other RO service provide in Kolkata Otherwise it would be good to Switch to another RO Service rather than KENT....
Complaint comments Read comments [1] Complaint category Other

Kent RO - New Kent RO not working (Just 1month old)

User
 Kushal Mittal on Nov 8, 2014
Hi, In first week of Oct. I got new Kent Gand + Ro Installed and within a months time it has stated give problems. I see water leaking from the unit after every 10 days and its very difficult to get Kent Technicians for fixing issues. Now again I see this same water leakage in kent Ro and this time Kent distributor has denied service. Can you please provide some help, my RO is not working since past 4 days. Contact No.: 9591277744 Address: Marathahalli, Bangalore...
Complaint comments Read comments [3] Complaint category Appliances

Kent RO - kent ro proper not working

User
 Tinku Mittal on Nov 4, 2014
Dear sir plz solved my RO problem because i'm suffering for last 10 days bt till now not solve my Kent Ro problem.. I have calling again and again bt not resolve. Address- Satyanarain GobindRam New Mandi Narnaul Distt. Mohindergarh (HR)-123001 Contact Person- Dinesh Contact No- 9416910453, 09999294944...
Complaint comments Read comments [2] Complaint category Other

Kent RO - kent ro servicing by alex home appliance

User
 ajay agarwal1971 on Nov 3, 2014
we have done the AMC with Alex Home appliance, And this is the 3rd renewal which has been made. There was no problem in the initial period. But since the last renewal which will be around 7-8 months back, one Mr. Sukumar has been assigned the job by the company. And I started having one of the worst experience with kent RO system. It has malfunctioned more than 7-8 times in this period. And whenever this gentleman has attended the job, he has never got the job card or has got signed the completion job sheet ( may be only once it was done). Whenever he has changed any parts, it has always been doubtful....
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - KENT SUPREME 0% water wastage NOW 5 time wastage water after service by engineer

User
 DhiRakesh on Nov 2, 2014
Product: KENT SUPEREME 0% water wastage in RO purifiers Serial no: KR130427031 Engineer Visited: KRISHNA KUMAR I have Kent RO (Serial no kr130427031) but am very dissatisfied with Kent customer service. Latest example is complaint no. 501329625 made on Oct. 31 that system is not working remains unfixed to date despite repeated complaints over 4 times. As a result, He replaced membrane but the result was that the wastage water increased 5 times . I said to engineer KRISHNA KUMAR, this product have 0% water wastage and now the wastage water is increased 5 times. Even he does not know about...
Complaint comments Read comments [1] Complaint category Wedding services

Kent RO - Inefficient service and irresponsible behaviour

User
 arhish on Oct 31, 2014
I have Kent RO (Cust. ID Dldt 40109) but am very dissatisfied with Kent customer service. Latest example is complaint no. 501326149 made on Oct. 29 that system is not working remains unfixed to date despite repeated complaints.As a result, we are exposed to health hazards due to unsafe drinking water. And, I have had to buy mineral water for the last 3 days. Please get the problem rectified immediately and ensure action against people who are spoiling Kent's reputation. Thanks....
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Leakage and Rinsing of Water from the Tub Candle of My RO System

User
 sushma Ambwani on Oct 29, 2014
Please Note that I HAD GOT RePLACED THE CANDLE of MY RO SYSTEM TWO MONTHS BACK. Now, SINCE FOUR DAYS, water has started rinsing and leaking FROM THE CANDLE of the RO SYSTEM. At that time, your company representatives had clearly stated that any problem if arises, will be rectiified immediately.I request you to Please send Immediately your Local company Representative to my House to Correct the Above Problem.Please inform me on my mobile and mail as to by what time will you send the representative. My MOBILE NUMBER: 09039668058 My LANDLINE No.:0751-3041225. My Address is: SUSHMA AMBWANI, FLAT-225,...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Kent RO - Customer Care Service in Noida ... God save US

User
 crabnubela on Oct 28, 2014
Hello, I am unable to contact you, do you have any operational contact number. (need to get my pearl serviced ... purchased product at Kolkata .. highly satisfied there ... but Delhi-NCR sucks) My blue Kent copy says number is: 0120-3075075. This forces us to call at 0120-4669666. 0120-4669666 no is not functional. Phew ... Figured out toll free number from net - 18001001000. This also suggests us to call at 0120-4669666. I AM SURE YOU DON'T WANT EXISTING CUSTOMERS TO BE HARASSED AND DISCONTINUE RELATIONSHIP WITH KENT? Expecting a prompt action from your end. A. Aggarwal +91-9810903102...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Kent Suprreme Mineral RO Not working

User
 TVSundar on Oct 25, 2014
Hi, I bought Kent Supreme on 14th Oct 14 and from yesterday it is not switching on. When I called the customer care number, it is just providing the list of local service provider's contact numbers and not sure how to raise a compliant :( Kent Serial No: KR140746944 Thanks Sundar...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - New Kent Excell Plus Not Working Purchased on 29.09.14

User
 gupta.shivam665 on Oct 24, 2014
Sir, we bought a new Kent RO Excell Plus (Serial number KR120633781) on 29th September, 2014 from Unique Care Service, Meerut, Uttar Pradesh (mob number 9557398585, 9759613185). It is facing many technical issues since its installation. There is vibration and sound. And now, it has stopped working and there is no water. Please look into the same asap Varsha Gupta 15-B Shambhu Nagar, Baghpat Road Meerut 09927142898 0121-4032880...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Kent RO machine no KR120209821

User
 vinod1831 on Oct 20, 2014
Dear Manufacturer For last 3 months the machine is not working properly, TDS increases automatically where as there is no change in inward water supply to the machine, Appx 2 months ago, The service engineer reported damage of membrane & filters and asked to change it, we okayed for the same, and incurred expanses of Rs.3600 / No warranty card of membrane given . Now after a gap of 2 months from change of membrane, we requested to recheck the machine as it was giving TDS of 240 and flowing continuous water from waste pipe even after cut off and switch off, for this visit again charged...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Worst Service given by kent Engineer

User
 Srinivasannatraj on Oct 17, 2014
We are using Kent-Pearl in last 3 years. Two days back v heared beeb sound and machine was not working.Then called Engineer, he changed RO filters and charged rs.3600. Again the problem is continuing. We have sent mail in service@kent.co.in and told customer care in Chennai.. no response... That Engineer didn't fix the problem correctly...kent toll free number is not working.. What we ll do?? very much of disappointed in this kent service... very very worst ......
Complaint comments Read comments [3] Complaint category Appliances

Kent RO - Part Change and Kent Purifier Leaking

User
 Neha Singh Bhandari on Oct 16, 2014
The purifier has been installed on 1st June and the part has been changed in 2 mnths. the water purifier is leaking and when complained the service provider has not bothered to call back. They have a casual approach and they lie that they have called me 15 times and i was not reachable. When I had called them again and they gave this reason for not repairing today. It has been 2 days we dont have drinkable water. Neha Singh Bhandari 9051977779...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Problem in Kent Gold Smart Model

User
 mmalakar on Oct 16, 2014
I had purchased a Kent Gold Smart online water purifier in the month of September 2014. It was installed on 20th September 2014. Since the day of installation the auto shut-off mechanism of the water purifier is not working and hence water flow doesn't stop after the storage becomes full. The service engineer who installed the machine told that the float valve is not working and will be changed soon. However 26 days have passed and still the problem exists. The service center of my area Metro Sales and Services says that they don't have spare part for this model and hence they are not able to replace...
Complaint comments Read comments [3] Complaint category Appliances

Kent RO - Kent service person do not have the required skills

User
 MuraliGadde on Oct 15, 2014
Hi, I have purchased Kent water purifier from Thoraipakkam, Chennai in Oct 2012. For 1.5 years I did not have any issues. But later it stopped working. So I raised a customer care request and the service person has come. He told he has to change the floater, then still the problem persists. Then he told I have to change the Carbon filter, still the problem persists, later he says I have to change the pump which was working perfectly earlier. The reason he told me was you did not use the filter from one month, that is the reason pump got damaged and I need to pay 2600 for that. He is visiting...
Complaint comments Read comments [1] Complaint category Other

Kent RO - Kent Maxx - Defective piece

User
 amit_582 on Oct 7, 2014
I purchased Kent maxx water purify on 20 September 2014. Model no. is KR140419896. The next day I found that the machine is not working. Service executive changed the parts but still machine is not working properly. I request many times to change the machines, but they ignore my suggestion....
Complaint comments Read comments [3] Complaint category Appliances

Kent RO - Poor service / non-service by local dealer

User
 rolliarun02 on Oct 7, 2014
there is very poor service by your local dealer after installation of KENT RO, even not responding on Mob. call.
pl advised, what i do with my problem with RO machine.

Address of location,

NTPC-Unchahar
Distt. : Raebareli
UP- 229406

My Mob. No 9450925456...
Complaint comments Read comments [1] Complaint category Products & Services

Share this page with others

  
  

Recently Discussed
8 hours 7 minutes ago
Kent RO
kent ro proper not working
12 hours 31 minutes ago
Kent RO
Broke down 6 times during warranty
1 days ago
Kent RO
malfunctioning of Kent RO
6 days ago
Kent RO
Kent Supreme RO unit
9 days ago
Kent RO Water Purifier
Poor Quality of product and service