Kent RO Customer Care
Kent RO Systems Ltd
Customer satisfaction rating: 26%
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1303
COMPLAINTS

Kent RO Customer Care

Kent RO Systems Ltd

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Address
A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
108
66


Mobile:
Mobile:
35
28

Customer satisfaction rating
26%
Complaints
1303
Pending
952
Resolved
136
So far so good - The company responded to our notifications and is working on resolving complaints.

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Kent RO Customer Care related pictures (105)

Kent RO Complaints & Reviews

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Kent Ro — Bill not given to me even after repeated calls.

 damjas on Dec 2, 2016
Hi

We had got our Kent RO serviced two days before Diwali 2016...that is on 28th Oct 2016. Some parts of Kent were also replaced and the total bill was around Rs3600 which was paid in cash by us then and there.

Since the Kent was giving problems I had raised a complaint at the customer care number 9990654321 which usually a woman answers. She said she will send a Kent Dealer Mr Rohit to take a look. Mr Rohit came and did the needful. But when we asked him for the bill he refused that Kent does not give bills anymore (which seemed weird to us) and that it is Kent policy...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Kent Ro — Non Functional Kent Supreme for past 7 days.

 dabman on Dec 1, 2016
Pleaese refer my Request No 161128-05702 and earlier requests. your service centre has neither been able to identify nor rectify the problem. In addition they ahve massively mishandled the system leading permanent overflow of water, leakage from storage tank and non functional UV system since the repairs carried out on 26 November 16.
Subsequent visits by service personnels has not yielded any results, May I request you to kindly look into the issue and get my RO system repaired without any further delay....
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — Service Engineer is a thief

 Chakraborty Dibyendu on Dec 1, 2016
On 12.10.2016, we signed an Annual Maintenance contract for our KENT Grand plus water filter, with AIRAN INTERNATIONAL (46, B.B.Ganguly St, 2nd. Floor, No-9, Kolkata - 700012).

We faced a power unit problem on 28th. Nov 2016 and registered a support call immediately. They sent their Service Engineer on 30th. at around 3:30 pm Nov 2016, replaced the power unit, and asked for Rs. 935.00.

My mother gave him the said amount and asked for the bill, but the service engineer replied, he got only Rs. 835.00 and not Rs. 935.00, from my mother. Despite of several confirmation...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — Service not done and complaint closed

 narsinghpal on Nov 29, 2016
Dear Sir/Madam,

I am using Kent Ace Mineral RO.
SN : KR1508010641

The product stopped working and I raised a compleint on 28-Nov-2016
1161128-00557. The technician who visited, did not had required skills and was not able to troubleshoot properly, after long hours of efforts, he replaced UV Lamp. But was not able to assemble the product thereafter. After trying for almost one hour he was able to close the box, but still left some parts outside. When I enquired about those, he said those are not necessary.

He took 300Rs as service charges...
Complaint comments  Read comments Complaint category Appliances

Kent — Need installation of kent water purifier

 Poonam Mahabare on Nov 28, 2016
Hi, i was buy kent ace+ 7 l ro + uf water purifier from flipkart.com on 19 oct 2016. Then flipkart delivered that product on 3rd nov 2016. After that i need installation of that water purifier since 4th nov 2016. Please help me as this product is not used from 1 month and i got mails and message daily regarding installation of purifier but no one visited or come for installation. Please help...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — Horrible service!!

 Asha Teli on Nov 23, 2016
We have brought kent in March. When they came for installation, they did fit a small tube. So water did over flow and full house was in water. this is just 3 months after buying. Now after that motor and filters went bad. So me and my husband fell sick. We called for service. Every guy whom comes for service asks money!! After we foughtsayign we have 1 year warranty, he just repaired motor and left. Till now no one has come to replace filters. If we call customer care, they send some guys number and he will never show up. If we asks how much charge they take to change filters, they say 2000!! we...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — Third class kent ro2

 Jsingh110458@gmail.com on Nov 21, 2016
I purchased Kent RO model PRINCE from dealer in our City M/s Landmark, 167-D, Bombay bazar, Meerut, U.P. Mobile no. 7830001930.
Purchase invoice no. 1368 book no. 28, dated 15/09/2015.

We called your engineer three times in the warranty period. After warranty period your RO needs engineers after every 10 days. I spent Rs. 2000/-on parts with in one month of warranty expire. Now today your RO is again not working.

RO water is needed every tine in the house. Please suggest me what I should do.
1, I should throw this Ro in dust bin?
2, I should go...
Complaint comments  Read comments Complaint category Products & Services

Kent Ro — Irresponsible servicing

 RKade16 on Nov 19, 2016
Hi,

I have been using company named expert services for more than a year now for amc purposes for a kent super+ ro+uf water purifier. Recently their services are highly unsatisfactory, the issues either haven't been solved or new issues are showing up. The motor they replaced for a damaged one, is loud and cranky and seems to have a mind of its own, starting and stopping when it pleases. These issues were brought to their notice last time, but the service they provided last month didn't solve the issues. They promised to replace the motor next day, i am still waiting on their promises....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kent Ro — Raised request but service guys didn't turn up. Been a week!

 Ravi Pujar on Nov 17, 2016
Hi, I had raised a request last week regarding kent RO service and re-installation, they said within 24 or 48 hrs it will be done, but it's been 6 days, nobody turned up. Customer service guys called me and said they will come in half an hour/1 hour, but they never turned up and made me wait for long hours. it happened thrice. What the hell is wrong with these people. You guys are simply wasting time. Request number - 161112-00222. This is definitely not done, I don't have drinking water in my house since more than a week. Please take urgent action...
Complaint comments  Read comments [1]Complaint category Other

Kent — Kent ro grand plus [Resolved]

 Ani05 on Nov 16, 2016
We have purchased Kent purifier (Kent RO grand plus ) this year January from
Vivek’ Electronic store, OMR, Chennai. But very sorry to say that we
are not at all satisfied with the performance of Kent device as well
as the services provided. Just after 6 months of use, it stopped
working. We called the customer service and they asked to change both
the filters. Not sure how both the filters can be damaged so quickly
within first few months of purchase. Though, we had 1 year warranty we
were told that we have to pay for the filters and only service...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent — Water purifier faulty

 महेन्द्र शिंदे on Nov 15, 2016
I had purchase kent pristine on 11/10/2016. Product id kr160800562. Kent claim that need replacement after 6000 literd or six months... But product fail to purify water and it's purification chamber becomes malfunction after 500 ltr. No proper service from kent. From last week we couldn't get purified water. Servicemen with cowered service. They claim to send servicemen within 24 hrs but no service from them...
Complaint comments  Read comments Complaint category Products & Services

Kent Ro — AMC for RO

 rashmi13857 on Nov 13, 2016
The AMC that Kent is offering does not include the AMC for candle and membrane, the vital parts of the machine, therefore, the AMC offered for parts is of no use. It appears that AMC being offered is only a money making mechanism and not a facility for customers. The other companies say Godrej offers AMC covering all parts of machines (appliances) sold by them. Eureka Forbes also covers these parts in AMC. Customers will be happy to bear a little more cost of these parts if a compact AMC is designed and offered. Kent (the Comapny) should do something like this. If I get a offer from Kent before...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — Exorbitant charges for service repairs!! [Resolved]

 buyeraditya on Nov 13, 2016
Model - Kent Super Plus
Sr No - KR120902050

Date of Purchase - July 2013
Customer Name - Shri P.K.Jain
Customer Location - Hoshangabad ( 461001), M.P.
Address - Near Ware House, Tiwari Compound, ITI Road.

Dear Kent Team,

Even after knowing that there is a high amount of calcium at site ground water you are luring and misinforming the customer base at Hoshangabad and thus convincing them on false information that this RO equipment of yours will perform.

It is hardly three years of usage and we have started witnessing...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — Kent RO -Pearl

 Ajay Kunj on Nov 13, 2016
We have purchase Kent RO- Pearl in Gurgaon on 7.11.16. Installation happen only after our continuous followup only by 09.11.16.
This machine ran for two day and thereafter not working from 11.11.16.

We complained Kent via email and calling customer care.
They are only assuring us to fix this everyday. Till now no one has approached us.

Pathetic service. Nobody turned up or called..do not recommend anybody to purchase Kent.

Regards,
Anil Kumar...
Complaint comments  Read comments Complaint category Products & Services

Kent — RO Membrane Filter damage within 1 year

 sanmanian on Nov 12, 2016
I have bought the Kent Supreme Water purifier through Amazon on 14th Oct'15 and got installed on 18th Oct'15.

1. In the last 1 year there were various complaints in this machine regarding the Filter functionality and your service personnel came & rectified
2. On 16th Oct'16 we have seen water leakage from top of Filter, since we are leaving to our native place - Kanyakumari for Diwali festival we could not complain about this and we have switched-off the machine and left to our native place.
3. We have returned back on Monday - 07th November evening and made complaint...
Complaint comments  Read comments Complaint category Products & Services

Kent Ro — Installation after purchase

 kesharikumar on Nov 10, 2016
I purchased kent mineral ro pearl 8 liter model through online purchase from amazon. Ordered on 30 oct . The same has been received on 08 nov 2016. As per advise phoned in the given no 9278912345 at 13-27 hrs of 08/11/2016 and requested for installation.
I have been said that ken person will contact for installation within 24 to 48 hrs and as per our conversation will visit in given address for installation.
But now it is around 55 hrs no body contacted me what to tell about installation.
If some concern person is viewing this feedback please arrange for it. I was having aquaguard...
Complaint comments  Read comments Complaint category Utility Services

Kent — Vet bad quality of product

 punm.gupta on Nov 10, 2016
I have bought Kent RO last year in Sep'15 & & found that with in a year its seal broke. Thogh the same was in warranty agency removed the same free of cost in Aug-16. Now the chok of the filter has damaged. Only a year & 1month has passed after i purchased the product & i have to spend again some Rs.1300/- to got the same repaired. This kindly of product is totall not accepatble & very bad on the part of Kent that they are providing such low quality porduct to the consumer....
Complaint comments  Read comments Complaint category Family & Relationships

Kent Ro — Kent ro customer care and their asm neither listen to their customer nor try to solve customers problem

 Bharat M Kaushik on Nov 6, 2016
Dear sir/madam,

I am having a kent pearl ro purchased around two years back.

6th-feb -16 : it's ro membrane including other filters were changed
Edimentation filters were changed after this membrane change..
11th-jul-16 : it's carbon and sedimentation filter was changed
24th-sep-16 : a complaint was raised as my machine had noise and vibration, engineer visited and he said that machine is old that's the reason you hear noise and vibration and adjusted a piece of cloth between the part making noise and filter's body to reduce the noise and vibration.
Complaint comments  Read comments Complaint category Utility Services

Kent Ro — RO Not working since 4 days

 Khannav on Nov 4, 2016
Please be noted that my RO is not working since 1 nov 2016 and I have register d many complaints on customer care no. And till now no response and service from your side .

Also be noted this RO I purchased 10 months ago and since then there has been many issues and complaints for this product approx 10 to 12 times it has been repaired .

I am highly dissatisfied with the product and service from your agents also I requested many times that this product needs to be replaced as it has been giving lot of problems full machinery needs to be changed .
Because of all...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — Not Functioning

 Nirmal1989 on Nov 2, 2016
MCH Serial nO.:=-----KR141016940, Product Code 11005, Manufacturing date 14oct 2014..
I own this machine since a year now I am serving in central govt. services, dont have much time to complaint about over the phone as it takes lot off time, I have tried on toll free and paid as well but no one respond well, this RO is not working at all, I request if somebody can come and get it fixed.....
Complaint comments  Read comments [1]Complaint category Police

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