Kent RO Customer Care

Kent RO Customer Care

Kent RO Systems Ltd

A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Phone:+91 44 2829 7994
+91 120 307 5075
1 800 100 1000
Mobile:+91 99 4009 0005
Satisfactory Rating
1%
Complaints
602
Resolved
4
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Kent RO Complaints & Reviews

Kent RO - Kent ro release 8 liter waste water for 1 liter of drinking water, bad performance

User
 ah84nsari on Jul 29, 2015
I have a kent ro mineral plus (Sr. No - kr140222371) , purchased and gifted me by my friend last year in may 2014 from army canteen, just after 11 month it started to take so much time for filing the the 8 liter tank (2 hour) , and release 80 liter waste water. I call for servicing, the technician sent by kent, after inspection he said to change its two candles and he charges rs. 1100 / - including service charges (Complaint no 150612 - 01487) receipt sr. No 591346. When he goes from my home i switch on the ro, it started to noise during operation after this servie. Also the rate of releasing waste...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO Water Purifier - Poor after sales service

User
 shinoysha on Jul 25, 2015
I bought your three kent water purifier from bulandshahr, unfortunately they are not working well and now your dealer is saying that that we cant do anything, contact to company when i contact to your company asm mr radhey shyam bharti he says that he also unable to do anything i just wants to know whether this company knows what is customer service or not, your company asm says that your ro takes an expense of rs 5000 - 7000 every month.

Is this the level of service that your company is providing to customers, where an asm dont know how to give service or i can say that commitment...
Complaint comments Read comments [3] Complaint category Other

Kent RO - Not working well at first day of purchase

User
 Sandeepkamboj1987 on Jul 24, 2015
I bought Kent Grand RO on 04/05/14. Serial No.KR130709155, Invoice no. 3783 from Apni Rasoi Dss 259, sec-20 Panchkula Tin no.06132505539 .Unfortunately just after one month, the machine started to malfunction perpetually. On repeated calls to the customer service numbers, a technician would come for repair, but the would again stop functioning in about 2 weeks time. The Same Problem have got 5-7 times during the 1 year (Under AMC) . In last call the Technician change smps and micro controller cum UV ballast but after 2 month it again stop Working and now my amc is Over . With my experience...
Complaint comments Read comments Complaint category Electronics & Appliances

Kent RO - After sale service - evn after signing amc

User
 Nileema Dasgupta on Jul 23, 2015
It has been a really disgusting experience in Ahmedabad, even after paying and signing for AMC with an authorised service-provider. In June I had made a call for the free service due(last for the AMC of 2014-2015) informed once again at the reception desk about the timing as only after 16:00hrs, since no one is at home before that. Still it took them almost a month (i.e. today 23 July, 2015) they arrive at the doorstep at 12:30 hrs to take the call without making a phone call and that too Mr. Sailesh Wala is accompanied by another gentleman. This I got to know since my kid happened to be home today...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Regarding leakage of water

User
 prabhakar singh rajput on Jul 23, 2015
Dear Sir I am defence officer and i have purchased kent water purifier from CPC Canteen From indore on 10 july 2015. i am facing problem in kent water purifier whenever i tried to contact the dealer of lakhisarai who is dealing with kent .The techinician has been installed my machine and taken 300 rupees for installation as well as gurantee card. After two days of installation thare are water leakage problem take place in my purifier. When i again contact to the Dealer, he behave very arrogantly .whenever we tried to call him back he just say again you have to change all the components and charge...
Complaint comments Read comments [2] Complaint category Products & Services

Kent RO - Delay in service

User
 Versha Singh on Jul 21, 2015
I, usha singh, phone no: 9007973488, lodged a complain on 11th july 2015. On 13th a technician came and said that all the filters need to be replaced, will come tomorrow and replace it. Till then no one came..my three year son is suffering from typhoid as he drank that water which is not getting purified. It is to be noted that i never delayed any of the contract renewal . My complain no. is 17429. Please take a strict action against them as they claim service in 24 hrs....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - frequent breakdowns

User
 Omeshwar on Jul 18, 2015
KENT EXCELL+ MINERAL RO was installed on 13.03.2013 in my apartment. the serial no. is KR 120404381. And still under AMC which was renewed on 11.03.2015. i am fed up with the amount of service required. already 2 major replacements have been done, the last on 24.12.2014 at a cost of Rs 3450 fr filter replacement. minor repairs are done every couple of months due to frequent breakdowns. 2 day ago i.e. 16.07.2015 it started leaking again and today service engineer(??? highly doubt calibre) came and said filters need to be replaced as they are choked. cost Rs 2500. the so called service engineers...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Poor Service

User
 ratul ghosh on Jul 17, 2015
I had purchase Kent RO Pearl on 6th March'2015 & it started some leakage problem, water is overflowing and not coming into the tank during last 4-5 days. In this regard i had registered a complaint to my service provider named Yess Boss(Address- 83/1/2, Aprakash Mukherjee Road Lane, Howrah-2) in contact no- 033-65261184 on 13th July'2015. But i am really sad to say that everyday after the problem has been arrived they are fooling me by saying today will go, tommorrow will go etc. but since last 4-5 days no-one hasn't came yet to solve the problem. For this negligency and poor service we are facing...
Complaint comments Read comments Complaint category Products & Services

Kent RO - Very Bad Service

User
 Rakesh.k.vnair@gmail.com on Jul 15, 2015
Have a very bad experience in KENT Service from Aishwarya Solar Technologies in Bangalore who are authorized KENT dealers. When my Kent Supreme was found leaking registered a call at the service center and the service technician came and fixed it on 7th of July 2015. And charged an amount of 2050 for part replacing and service. How ever started seeing the same problem within 2 days. Dont know how the same problem is happening after getting the parts changed. Complained this to the same service center and after that no response from them for the last 3 days. Every day I call them and they inform...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Kent worst performance show:Installation

User
 Prem Kumar S R on Jul 14, 2015
I have got an installation on saturday.Serial no:KR1505043689. The day we booked they came to collect the money. Installation was done for the sake but something was wrong and it was leaking completely from couple of hours from installation. next day morning we raised a complaint to the provider Mr SANTHOSH-9880014916.he told he'll send his representative within couple of hours. None came the entire day and on questioning they told next day. No response even still on monday on calling him he tells some pooja and cannot come and tells next day. on explaining the urgency of our situation and asking...
Complaint comments Read comments [1] Complaint category Other

Kent RO - Service provider doesnt respond

User
 Ramnish Kumar on Jul 14, 2015
I had bought an extended warranty from srinivas aqua in bangalore for my purifier bought 1 and half years back. But these cheaters dont pick up phone neither they respond on mail. My purifier has problems which needs attention and i am clueless where to go. my mail id is kumar.ramnish@gmail.com and number is 9886087540....
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - without switching on the RO, WATER is getting discharged through Blue pipe

User
 akt123 on Jul 13, 2015
Dear Sir, when the RO unit is not switched ON and the water is allowed as inlet supply then discharge of water as effluent is remaining on. I have already informed on today but nobody turned up. I have got it installed on 14.10.14 . Pl get it done as early as possible. we are accustomed of drinling this water. Thank you H. No-368, Type-III, SECTOR- 5B BHEL, Ranipur, Haridwar...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Kent free service not attended

User
 nitinsaorik on Jul 12, 2015
We purchased Kent grand min ro purifier last year, Sr No. KR140324191. From the installation date no free service attended by Kent authorized dealer as we informed by the company executive that there is 4 services are free. Now there created a problem in membrane and purifying water not supplied. If free service attended regularly it might be problem sort out before....
Complaint comments Read comments [1] Complaint category Products & Services

Kent RO - worst service all time

User
 Nav150994 on Jul 12, 2015
My kent RO go under service every month & each time new service man blame previous one & charges alot each time. Just get tired because of that. Each time they came & change what even dont need to change & charge unusual. Either u solve my problm or i will throw it out & suggest most of person not to use kent RO......
Complaint comments Read comments [3] Complaint category Unauthorized charges

Kent RO - Pathetic and worst service I had seen

User
 Raviraj81 on Jul 11, 2015
Bought this product almost one year back from bangalore. The product had a fault 3 weeks back due to voltage variation the plate had gone and is under warranty.. I used to call the number they had provided every day last 3 weeks and the guy says I will send.. Till now no one had visited my place. The service center is placed in Wilson garden bangalore. My 4 year son is facing problem now with drinking water. Need to take serious action against them now. Very very pathetic service. If they do not have the part please be honest... Is it because it's under warranty nd they have to place the part...
Complaint comments Read comments [3] Complaint category Other

Kent RO - Bad plastic smell coming from water storage tank of Kent RO product

User
 gsl on Jul 10, 2015
I bought this product bearing number KR 130911014, less than two years back. Recently the water started smelling and tasting horrible. On calling the Kent engineer he told me that the water storage plastic quality was bad and the smell and horrible taste was because of this bad plastic. What shocks me is that this is the quality being provided by Kent, especially for products through which we consume water. When i asked him to replace it, he said that i need to pay Rs. 2400/- and the company refuses to replace free of cost since the warranty is only for a year. I find it extremely unfair that we...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - installation and service

User
 Rathoregs on Jul 9, 2015
Kent elite with 40ltrs hydrostatic tank supplied by srs enterprises, bangalore on 29. 06. 2015 to our unit at hassan gogo international pvt ltd, kiadb industrial area, hassan - 573201, karnataka not yet installed by kent people. Regularly following with them but not taking the matter serious and not installing the purifier. Already days over after supply....
Complaint comments Read comments [1] Complaint category Products & Services

Kent RO - Misguidance given by service engineer and took money.

User
 Vijay tata on Jul 9, 2015
I have purchased Kent RO super model last year due to lekage problem in tap identified since last month I lodged service complaint (150705-00338) on 05th July. I did not got any call before the visit of engineer took place on 06th Jul'15. While visit of service engineer Mr. Ayush Kumar confirmed that lot of things needs to be changed including cartrage, membrane and one internal part which is creating problem. Keeping trust on company person I confirmed him to proceed for which he charged Rs 3895/- vide receipt no. 625005. Unfortunately from the next day tap again started leaking so I lodged...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Complaint of RO machine not attended for 4 days.

User
 Anant Pujari on Jul 8, 2015
My name is Anant Pujari, registered mobile no 9650665063. I had put a service request for servicing under AMC on 03 Jul 15, Friday. No one turned up on Saturday. Attempts to contact the service representative assigned did not fructify. On Sunday a service rep named Mr Manish came, he told me that the filters need to be changed, for which I paid Rs 800/-. He didn't reduce the PPM count below 107 due to which i wrote unsatisfied. One hour after he left, the Ket RO machine started leaking badly from many places. I just switched off the machine immediately. after noonI lodged a complaint on 06 Jul Monday...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Repair not been carried out properly

User
 N.N.krishnan on Jul 8, 2015
Some 3 months back I got repaired /replaced the candles since water was not coming pure.and clean. Now currently the problem is that it is throwing more water out .For e.g. for one litre of pure water it throws out 3 litres of water which is happening within 3 months of repair. I am really sad that a company like kent after repairing from their authorised repairer things are remaining same, I have paid a very high amount is buying the kent RO as well as paid huge amount in repairing the kent ever since the Kent RO is purchased. This is therefore to kindly look into the matter and organise to repair...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

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