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Kent RO Customer Care

Kent RO Systems Ltd

A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Phone:+91 44 2829 7994
 +91 120 307 5075
 1-800-1001000
Mobile:+91 99 4009 0005
 
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Kent RO Complaints & Reviews

Kent RO - Regarding free service

User
 Pamm179 on Jan 27, 2015
Dear Sir, I would iike to bring in your kind notice that I have purchased your water purifier Kent RO Grand+ on 2nd September 2013 from your dealer M/S Kitchen Care Patiala Punjab vide invoice number 9633. It is almost more than one year time passed but nobody came for its service and when I have contacted for the same their approach is totally different. They denied to give us free service facility by saying that it is out of warranty and if we want service then we have to pay for the same. Logically it is their duty to inform us timely for the same but nobody approached us and even...
Complaint comments Read comments Complaint category Electronics & Appliances

Kent RO - poor service & found improper working kent Ro

User
 M.Ravi Babu on Jan 24, 2015
sir, we had purchased Kent RO device dated 9/06/2014, after 2 months we put a additional system for water purifying ( Rs-1000/-), Next day it gives leakage, immediately we informed to service center, but no response, after several call he come & rectified, last one month we are facing problem, it is in brake down condition in between one day service man made repair and replace the some coil and take money (Rs 250 /-), after next day again it is same in brake down condition, there fore we are requested kindly properly rectified or replace new one, provide proper Sr.service person arrange with in...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - kent elite not working

User
 central bank of india trichy on Jan 20, 2015
We have purchased kent elite mineral RO on19/05/2014 from your dealer Gladiator Engineers, Trichy 18.SERIAL NO IS KR 130607269 Now it is not working .Being the government organisation nearly 40 to 50 staffs are working in our office we are facing lot of problems .We have called the engineers for servicing but he is blaming us and not attending.only once he visited and said there is no problem in the purifier and inflow of water is not so force so only problem he told.then why salt water is coming, automatically machine is not switched off heavy water flow in the cabins etc .Kindly take necessary...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Kent Supreme Not working

User
 namita barnwal on Jan 16, 2015
Hi, I have bought the kent supreme model in may'14 and from then onwards almost it has stopped working for more that 7-8 times. It is really very problematic . We donot have any other source of drining water at home. Can you please make an arrangement so thjat we can get a replaced model. You can understand, if a new machone stops working in every 10-15 days. We then need to buy water and drink and do our works. please do the needful...
Complaint comments Read comments [1] Complaint category Utility Services

Kent RO - Overcharging of Kent spare parts

User
 jitendra kumar1975 on Jan 16, 2015
Local dealer has charged for following items.please verify and tell me. UV Lamp-600/- UV Blast-935/- (they replaced both the item on 22-10-14) Carbon filter-600/- Sediment filter-600/- IR Arry-600/-(they replaced all these three items on 05-07-14) SMPS-935/-(on 16.01.2015)...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Kent Mineral RO - Worst After Sales Service and False Commitment

User
 SandyBasu on Jan 14, 2015
I purchased a KENT SUPER PLUS (Mineral RO Water Purifier) on 02-08-2013 through online. Invoice no : WSM 13000975. S/N : KR130309107. During sale we were committed by company person that there are 4 free servicing in the first year of purchase this product. It’s now almost 1.5 years and no one from company side came and visited the product for servicing. ‘PRAMIT ENTERPRISES’ who are the authorized service provider of this company and Mr. Pramod Kumar Nag (09831097041/09836345091) is the concerned person of ‘PRAMIT ENTERPRISES’. For almost last one year we have repeatedly...
Complaint comments Read comments [1] Complaint category Other

Kent RO - Lack of service of kent ro purifier

User
 Prem prakashji on Jan 13, 2015
I m fully harassed from kentro service provider i call many times to service man that didnt come our destination and always give a excuses..and now our ro has a low tds n have a change of water taste company will fully irr responsible and cant fulfill my complaint and its dangerous for our health.please take action immediately as fast as possible......
Complaint comments Read comments [1] Complaint category Products & Services

Kent RO - Kent RO service Engineer bluffing Customers!!!

User
 anup2100 on Jan 11, 2015
Hi Team, Kent RO Service Engineer visited my place after a routine service call. However my work is not completed fully but he has taken the full payment from me and assure me that he will be coming next day or max next to next day (engineer visited on 05-01-2015). But after several times of calling he is not coming and not responding my phone calls. Service engineer came and told me that there is a problem in my RO Filter. So he replaced that filter forcefully. But there was no alarm indicating in my RO. However without alarm he suppose to replace my RO Membrane !! He only replace my RO Filter...
Complaint comments Read comments [3] Complaint category Other

Kent RO Systems - Replacement for our RO Membrane which got obsolete within 4.5 months

User
 Murali Kumar R on Dec 31, 2014
I am Murali kumar R, residing in Triplicane, Chennai 600005. This is my number 9884046683. I got my Kent RO serviced only 4 months back by replacing RO Membrane, Sediment and Carbon filters. But again I have got the problem in my RO and the technician is telling that my RO membrane has got blocked. The rate of the RO membrane is Rs.2500. How can we be able to change our RO filters once in three to four months. The other brands RO filters(like Eureka Forbes) are coming for around 1 year, if not for atleast for 10 months. When we approached the kent service center in chennai, they say that they can...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - NO Proper service in Tirunelveli

User
 Sarveshv on Dec 30, 2014
i have bought a KENT MAXX by May last week 2014. Filter Alarm went on beeping now unauthorized service dealer has changed filters and charged me INR 1500/- where as original Filters cost INR 850/- which i checked with a authorized dealer Kumar Electronics in Tuticorin. Kindly place a law suit againts Vintech Contact number:7708167567 as the person was irresponsible in answering. If i am asked to produce the bill & product with replaced spare i will....
Complaint comments Read comments [1] Complaint category Unauthorized charges

Kent RO - installation of new Kent RO

User
 Yogi.yogesh on Dec 26, 2014
Sir, i purchased your product and contact your franchise(ph. no. 9416117817) in Rewari (Haryana) to install it but he is not able to do this since one month. He usually postpone the time for a period of two, three days. Even today he gave me time on monday with a condition i.e. if possible. Please see in this matter so that i will enjoy your service as soon as possible. Yogesh Kumar 9466068884 9416941389...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - missing my warrenty card

User
 bikash kumar saha on Dec 23, 2014
Dear sir, i bikash kumar saha from baripada .i am purchasing a kent grand plus ro system in 20-05-2014.unfortunately my warrenty card is missing.in this situation my kent grandplus machine in some problem but the kent complain boy tellus without warrenty card no free service and no spare parts change .pls help us to proper service. yours customers bikash kumar saha 9861455005 baripada odisha...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Kent RO - Bad Service & frequent repairs (Pure Water Solutions, Bangalore)

User
 ssubramani on Dec 23, 2014
Please find below my complaint mail thread raised to bangalore area KENT serivce manager. No reply/action taken yet. ---------------------------------------------------------------------------------------------------------------------------------------------- Hello Sir, Your service engineer visited my place yesterday & have identified the problem. The UF filter is burst & so the water is leaking. The Filter is changed just a month back from your authorized service Center. Details: Pure Water Solution, Bayyappanahalli, Bangalore. Contact No: 96321 87466, 99028 29219 Name:...
Complaint comments Read comments Complaint category Appliances

Kent RO - Non attending complaint.

User
 vsinghbhel on Dec 21, 2014
Sir, I HAVE PURCHASED ONE KENT RO SL.NO.110618937 FROM JHANSI THREE YEARS BACK. NOW I HAVW 3/4 TIMES LODGED MY COMPLAINT TO VISHAL ARORA OF JHANSI DEALER THAT SOME PROBLEM I FOUND IN KENT RO ANS 2/3 TIMES I HAVE REMINDED HIM BUT TILL NO BODY HAS COME AND ATTENDED MY COMPLAINT. SO PL TAKE NECESSARY ACTIION AND ARRANGE TO ATTEND MY COMPLAINT IMMEDIATELY. ALSO THE SERVICES OF VISHAL ARORA IS VERY POOR. MRS. VIJAY SINGH EXECUTIVE (HR)/BHEL/JHANSI RES ADDRESS : 511 NANAK GANJ SIPRI BAZAR JHANSI...
Complaint comments Read comments [3] Complaint category Products & Services

Kent RO - PATHETIC SERVICING BY 'AISHWARYA SOLAR TECHNOLOGIES"

User
 rashikedia on Dec 19, 2014
SERVICE & REPAIR DONE ON 15/12/2014. CALLED BACK SINCE NOW KENT IS PROFUSELY LEAKING AND FLOODING THE KITCHEN. ON CALLING THE MENTIONED CUST CARE NUMBERS, THE LADY IS BEHAVING VERY HIGH-HANDED, RUDE AND NON-INTERESTED. SPOKE ON THIS NUMBER : 9880685551...
Complaint comments Read comments [4] Complaint category Appliances

Kent RO - Technician not responding for one week

User
 rajansagar on Dec 17, 2014
My water purifier, purchased in Feb, is not working electrically. Even though water is coming out, no light is glowing inside. The water tastes just like tap water. We have been calling the technician for the past 1 week. All he does is to lie about coming to our home. The mobile no of technician is 9304028360 Such a customer response is not only shameful, it also I encourages us to go to the consumer forum. Hope it is sorted out soon...
Complaint comments Read comments Complaint category Other

Kent RO - Frequent repairs & low quality spares

User
 kiran3524 on Dec 15, 2014
Frequent repairs & low quality spares | KENT Supreme 1. Even during warranty had frequent repairs (solenoid valve, reject water valve was replaced two to three times), never kept track since it was in warranty 2. After warranty first month SMPS stopped working (INR 800 + 350 service charge) 3. After warranty second time filters both sediment & carbon filters had to be replaced (INR 1200 + 350 service charge) 4. After warranty third month RO membrane had to be replaced which in the manual says has a life of 2 years (INR 2500 yet to pay + 350 service charge) 5. After shouting...
Complaint comments Read comments [3] Complaint category Appliances

Kent RO - Irresponsible behaviour of personnel responsible for de-installation and installation of Mini water softener

User
 sacrishi on Dec 12, 2014
I had Mini water Softner installed at "C-5/237, Sector 31, Noida, 201301". I made a relocation request to a new address "F-51, Sector 51, Noida 201301". The personnel responsible for de-installation visited and packed the softner in a box, and later when another personnel came by at new location to re-install it, he started saying that some components are missing and it would charger 1000 rs. extra. That packet was still in completely packed state when re-opened. The person responsible for de-installation I think misplaced the parts or the person who came by for re-installation at new location knowingly...
Complaint comments Read comments [1] Complaint category Products & Services

Kent RO - Repeated problem of leakages in Kent RO

User
 nitin.patel789 on Dec 12, 2014
Dear Sir, (1)I had complained about non working of my Kent RO on 05/12/2014 and I had been given Service ticket no. 501377249. The problem was attended but I had to pay for replacement of Pump, cartridges and candles besides taking the AMC. (2)In the evening of 05/12/2014, there was a big sound and the water started flashing inside the machine.The complaint Was registered on customer care on 6/12/2014, but I was not given any complaint no. nor any ticket number, saying that It is a repeated problem, hence complaint no. will not be given. (3)Instead, I was given contact no. of Mr.Surendra...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - leakage in line carbon filter

User
 vasu vadan on Dec 5, 2014
I bought 25th November, 2014, bill.No.KR141012152 so many time complaint to Ravouries Services, Visakhapatnam, cell No.9849442555, 8885386555 but everyday he told evening, morning, so many time he tells but not send. Please send urgent and leakage in line carbon filer Thankin you...
Complaint comments Read comments [2] Complaint category Products & Services

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