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Kent RO Customer Care

Kent RO Systems Ltd

A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Phone:+91 44 2829 7994
 +91 120 307 5075
 1-800-1001000
Mobile:+91 99 4009 0005
 
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Kent RO Complaints & Reviews

Kent RO - Kent RO machine no KR120209821

User
 vinod1831 on Oct 20, 2014
Dear Manufacturer For last 3 months the machine is not working properly, TDS increases automatically where as there is no change in inward water supply to the machine, Appx 2 months ago, The service engineer reported damage of membrane & filters and asked to change it, we okayed for the same, and incurred expanses of Rs.3600 / No warranty card of membrane given . Now after a gap of 2 months from change of membrane, we requested to recheck the machine as it was giving TDS of 240 and flowing continuous water from waste pipe even after cut off and switch off, for this visit again charged...
Complaint comments Read comments Complaint category Appliances

Kent RO - Worst Service given by kent Engineer

User
 Srinivasannatraj on Oct 17, 2014
We are using Kent-Pearl in last 3 years. Two days back v heared beeb sound and machine was not working.Then called Engineer, he changed RO filters and charged rs.3600. Again the problem is continuing. We have sent mail in service@kent.co.in and told customer care in Chennai.. no response... That Engineer didn't fix the problem correctly...kent toll free number is not working.. What we ll do?? very much of disappointed in this kent service... very very worst ......
Complaint comments Read comments [2] Complaint category Appliances

Kent RO - Part Change and Kent Purifier Leaking

User
 Neha Singh Bhandari on Oct 16, 2014
The purifier has been installed on 1st June and the part has been changed in 2 mnths. the water purifier is leaking and when complained the service provider has not bothered to call back. They have a casual approach and they lie that they have called me 15 times and i was not reachable. When I had called them again and they gave this reason for not repairing today. It has been 2 days we dont have drinkable water. Neha Singh Bhandari 9051977779...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Problem in Kent Gold Smart Model

User
 mmalakar on Oct 16, 2014
I had purchased a Kent Gold Smart online water purifier in the month of September 2014. It was installed on 20th September 2014. Since the day of installation the auto shut-off mechanism of the water purifier is not working and hence water flow doesn't stop after the storage becomes full. The service engineer who installed the machine told that the float valve is not working and will be changed soon. However 26 days have passed and still the problem exists. The service center of my area Metro Sales and Services says that they don't have spare part for this model and hence they are not able to replace...
Complaint comments Read comments [3] Complaint category Appliances

Kent RO - Kent service person do not have the required skills

User
 MuraliGadde on Oct 15, 2014
Hi, I have purchased Kent water purifier from Thoraipakkam, Chennai in Oct 2012. For 1.5 years I did not have any issues. But later it stopped working. So I raised a customer care request and the service person has come. He told he has to change the floater, then still the problem persists. Then he told I have to change the Carbon filter, still the problem persists, later he says I have to change the pump which was working perfectly earlier. The reason he told me was you did not use the filter from one month, that is the reason pump got damaged and I need to pay 2600 for that. He is visiting...
Complaint comments Read comments [1] Complaint category Other

Kent RO - Kent Maxx - Defective piece

User
 amit_582 on Oct 7, 2014
I purchased Kent maxx water purify on 20 September 2014. Model no. is KR140419896. The next day I found that the machine is not working. Service executive changed the parts but still machine is not working properly. I request many times to change the machines, but they ignore my suggestion....
Complaint comments Read comments [3] Complaint category Appliances

Kent RO - Poor service / non-service by local dealer

User
 rolliarun02 on Oct 7, 2014
there is very poor service by your local dealer after installation of KENT RO, even not responding on Mob. call.
pl advised, what i do with my problem with RO machine.

Address of location,

NTPC-Unchahar
Distt. : Raebareli
UP- 229406

My Mob. No 9450925456...
Complaint comments Read comments [1] Complaint category Products & Services

Kent RO - services after sales

User
 sanjeev 4u on Oct 2, 2014
I HAD PURCHASD KENT GRAND PLUS RO 8 MONTHS AGO FROM BOKARO STEEL CITY. JHARKHAND. MY KENT SERIAL NO IS KR130630399. 7 DAYS AGO MY KENT RO IS NOT WORKING . I AM COMPLAINT ABOUT THIS TO ITS SERVICE CENTRE AT BOKARO STEEL CITY. FROM SEVEN DAYS I AM CALLING MORE THAN 100 TIMES TO ITS SERVICE CENTRE. EVERY DAY SERVICE CENTRAL PEOPLE SAYS THAT THEY ARE COMING FOR ATTENDING BUT YET NO ONE CAME .I AM FED UP with KENT SERVICE. PLEASEVSOLVE MY PROBLEM ....
Complaint comments Read comments [2] Complaint category Appliances

Kent RO - Defective piece

User
  Mehboob Desai on Sep 28, 2014
I purchased Kent Ro water purify on 4 December 2014. Last eights months i have face many problems for performance of Machines. Seven time its repaired. Change the parts.but still machine is not working properly. I request many times to change the machines, but they ignore my suggestion....
Complaint comments Read comments Complaint category Health & Beauty

Kent RO - Misbehaving with customer and giving wrong informations.

User
 Basil6196 on Sep 28, 2014
Dear Customer Care Officer. I Basil Baradeiya R/O. B-9/6196 Vasant Kunj New Delhi - 110070 Mob: 9811055115. I would like to inform you about your Service team who had contacted me and said that my System is due for service. Dear Sir. I was contacted by Kent Ro Dwarka Named Miss Neha Mob. No. 7503207248 and send a person Named Aman Mob. No. 8882971941 to my House for checking the system and as he assumed that filter has to be changed and one in fact my system was in good condition but i told him to change and do what ever is needed but he promised to come back the next day and he kept the system...
Complaint comments Read comments [1] Complaint category Home & Garden

Kent RO - RO Kent grand+ not working properly

User
 omprakash020 on Sep 27, 2014
RO is not working properly since 20th Aug 2014, sensor is malfunctioning due to which tank is not filling up even when it is empty.the problem started since power supply unit was changed. Earlier the moment water is taken out from the tank sensor activated & tank started filling up & when tank get filled up sensor cut off but it is not so now. after complaining again & again no one has visited, they only promise to come & we are keep on waiting. We are boiling the water since last 03 days then what is the use of having RO.this is the worst service I had ever faced which hamper the...
Complaint comments Read comments [1] Complaint category Products & Services

Kent RO - Poor Service and unnecessary charges for motor replacement which was actually manufacturing defect

User
 neha gupta chd on Sep 26, 2014
We have bought Kent RO thinking this is the best RO in the market but we are really dissatisfied with the product and services. We bought RO in May 2013 and within next year we spend around Rs. 6000/- amount on services and repair. We spent on service and replacing candles as suggested by your customer care executive (periodic maintenance) Then just after an year and when its warranty got expired in May 2014, RO stopped working after so much follow ups with customer care, we got one of your agents visited us, then he said we need to change adapter which costs around Rs.2200/-. Since there...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Not Replacing Motors During Warranty Period

User
 Shashank Suresh on Sep 24, 2014
Hello my name is Shashank and I live in Chennai. I am registering a complaint on KENT RO for their negligence over their product service and assistance. I bought a new KENT TO purifier and within 8 months, the motor has got repaired. I have been calling the service center in Chennai for the past 2 months and they have been giving me all sorts of reasons on replacing the motor. It is also informed to me that there are no spare motors in their warehouse. I have been patiently waiting for 2 months buying water cans from a private dealer to manager my needs. The original motor was taken...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Kent ro- not working

User
 maansukh on Sep 24, 2014
Purchased Kent RO PEARL on 8th Feb 2014 from Mohali (Punjab). It developed some problem. i contacted your local customer care people. their behaviour and service is pathetical and till date even after lapse of 40 days they could not set it right and above all they demand money to attend to our complaint.
from Gurbir Pal Singh Gill
Mbl 7508356152
H.NO. 1512 Phase 3-B-2
Mohali...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - water leak from UV Lamp

User
 namancc on Sep 22, 2014
i purchase KENT GRAND + MINERAL RO water purifier in may 2014 from a kent dealer, located at hajipur, district: vaishali. (BIHAR).after one weak i found that water leak from UV LAMP. i complaint to dealer.. He send a technitian. but instead of removing problem or UV LAMP, technician wrap a tap around UV LAMP.at that movement water leakage stop but after two weak again water leakage start from UV LAMP. This show the bad quality of product. orally i complaint to delar but he never pay attention to this. so humble request to u pls either chang UV LAMP Or remove defect in UV LAMP....
Complaint comments Read comments [1] Complaint category Products & Services

Kent RO - indifferent attitude to resolve frequent breakdowns by M/s Unique Service Centre kolkata

User
 senac on Sep 22, 2014
Dear Sir, I have sent a complaint to `service@kent.co.in` on 17th September, 2014. Didnt get any reply. Hence, resubmitting as under : "I have a Kent-Grand RO water purifier at my residence. It has been under AMC with Unique Service Centre Kolkata. A copy of current AMC, December, 2013 to Decedmber, 2014 is attached. We have faced frequent breakdowns in recent past. From July, 2014 till 2 Sep`14, breakdowns have happened 8th time. Every time, new face came, fixed problem somehow and left in a hurry. Because of non-diagnosing the actual problem, machine suffered series of breakdowns. Copies...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Most horrible service and company anyone can ask for!!!!!!

User
 Shrutika Agarwalla on Sep 22, 2014
Every time your technician comes for service God knows what he does that within 2 days the machine gets spoilt and we have to call him back and he replaces something or the other and charges us. Why don't you all take money at one go and stop doing this sham of maintenance and spoiling the machine to charge us extra? The complaints are never attended unless and until I call up 2-3 times. More than half the time we cannot get through the line. I think you should shut your company and do all of us a favour....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - KENT RO Product No. KR130616793 is not working. Filter system is failed.

User
 Pradeep Kimar singh on Sep 18, 2014
I purchase KENT RO Product No. KR130616793 Bill No 417 dt. 05/07/2014. Product is failed in five times in three months. Dt. 15/09/2014 water filter system is stop working. I comlend Bareilly local service center but RO is not working. Please quick action immediately....
Complaint comments Read comments [1] Complaint category House, Apartment Rental

Kent RO - unnecessary change of parts

User
 bhakti sanghvi on Sep 17, 2014
My ID NUMBER IS DLDT31535. SINCE I BOUGHT MY RO, I HAVE BEEN UNDER AMC BUT I REALLY FEEL SORRY TO SAY THAT THE SERVICE PEOPLE HAVE RUINED MY MACHINE BECAUSE OF UNNCESSARY CHANGE OF PARTS . I REQUEST THAT SOME GOOD ENGINEER FROM KENT SHOULD VISIT ME AND SEE THE CONDITION OF MY MACHINE . YOU ARE REQUESTED TO KINDLY ADDRESS THE HARRASMENT WHICH I HAVE GONE THROUGH BECAUSE OF NEGLIGENCE AT YOUR END. YOU ARE REQUESTED TO KINDLY REPLACE MY MACHINE AND OBLIGE. BHAKTI...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - service center mechanic cheated and charged 5000/- without needed

User
 dk rai on Sep 17, 2014
i am using kent pride since last 2 years in feb'14 i was not getting proper taste of water so i called to service center they came and change the membrane and charge 2500/- but after 2-3 months the taste remain the same in aug'14 i found water droplets on the membane and filter mean while i received a call from service center to get change of filter i complain them about the problem but no one came on 10th sep14 my kent ro stopped working i again complained to service center they cameon 13thsep and changed my adaptor for water droplets the changed the carbon block and charged me 2500/- but the problem...
Complaint comments Read comments [3] Complaint category Appliances

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