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Kent RO Customer Care

Kent RO Systems Ltd

A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Phone:+91 44 2829 7994
 +91 120 307 5075
 1-800-1001000
Mobile:+91 99 4009 0005
 
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Kent RO Complaints & Reviews

Kent RO - RO SYSTEM NOT WORKING

User
 jash86 on Mar 31, 2015
Dear Sir/Madam We are using Kent RO system in our lab (KR NO: 100811718) which is not working since last two days. We are getting filter alram in the system. We are facing lot of problem as it is in the laboratory. Our system is already in AMC. So, kindly solve this problem as soon a possible. Our address is Biosepration and bioprocess lab, Dept. of Chemical Engineering, Block 2, Room No-94, IIT Delhi. Mob No: 8527014482/9818502520/01126596242 Regards, Jashwant Kumar...
Complaint comments Read comments Complaint category Universities

Kent RO - Kent Pearl - Not working even after many fixes

User
 Roseetha on Mar 30, 2015
Hi, My family was very happy when we got hold of the new KENT PEARL on 29th May 2014 from Global innovatives- Chennai. But within two months time itself we were facing problems in your product and the complaint was registered on 23rd July 2014 complaint no 3612. Every two months or so we have been getting problems with the product delivered to us. The details are as below Complaint no: 3612 Complaint date: 23-7-2014, service engineer name - R Manikandan attended on: 24-7-2014 Complaint no: 3612 Complaint date: 23-7-2014, service engineer name - Sudhagar attended on 31-7-2014 (after...
Complaint comments Read comments Complaint category Products & Services

Kent RO - Kent Grand plus - Unit leaking within 4 day of Purcahse

User
 sharonjabz on Mar 30, 2015
We purchased a Kent RO Grand + on Monday, March 23, 2015 from AIM Tech Services. On Friday, March 27 2015, the unit started leaking. We contacted AIM Tech Services and they sent in an engineer on Saturday, March 28 2015. The service engineer temporarily fixed it and once he left, the unit started leaking again. I paid 16, 500 for this model and am very unhappy with the quality of this product. I want a my cash back or a full product replacement. I feel cheated as a customer for such a bad product...
Complaint comments Read comments Complaint category Other

Kent RO - Faulty KENT SUPREME RO

User
 Gurjeet1982 on Mar 30, 2015
Dear Concern, I had brought a brand new KEN SUPREME RO on 27th Dec-2014. I have made purchase request through one of the authorized distributor in Janak Puri - Delhi named Kapila Electronics. I was told that the KENT produces quality products and it will run for long without any trouble however the RO stop working within two months of purchase and thereafter the problem of RO not working continued. Newly installed KENT SUPREME RO stopped working 3 times in 1 month, every time an engineer comes and fix some part of the machine and it will run for few day and again back to square one. I...
Complaint comments Read comments Complaint category Appliances

Kent RO - Distaste in filtered water

User
 kuttyjohn on Mar 30, 2015
Model No. KENT SUPER + Serial No. KR020603966 Device in the name of MARY ABRAHAM Flat No. 1048, Rajnigandha Apartments Plot No. 4, Sector 10, Dwarka Mobile No. 9711797405 For further details call: +91-9899043585 (Mr. C.O.J. Kutty)...
Complaint comments Read comments Complaint category Appliances

Kent RO - Newly installed Kent grand plus stopped working 4 times in 4 month

User
 sonypb2002 on Mar 27, 2015
I have bought a new kent Grand plus for pure water house bangalore 4 months ago . It stopped working 4 times since then, everytime an engineer comes and fix some part of the machine and it will run for few day and again back to square one.I am fed of complaining. Pure water house guy comes one or two days after lodging the complain.I regret not buying Eureka forbes which i belive should have been a better technology,...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Cheating by Srinivas Aqua service

User
 Bijay Mahapatra on Mar 24, 2015
I took Kent water purifier service from, Srinivas Aqua, Bangalore on 22/03/2015 and he has no expertise to provide Kent water purifier service.
For my Kent RO, water was not coming from filter, then Srinivas Aqua came and just by looking filter machine, he replaced filter tubes with a charge of Rs.1700/-.
After he left when water filled, there was a blow sound and water leakage from base .
When I called technician, he is not responding . Then another technician called me and told that last person has gone to native . Now new problem is circuit is burnt and it would cost additional...
Complaint comments Read comments Complaint category Appliances

Kent RO - Poor service and no support

User
 dhiraj12 on Mar 24, 2015
I had bought Kent Grand water filter. Got an AMC done from an authorised service provider. Problems with him : - it takes him 7 days to respond to one call - even after taking an AMC of Rs. 4, 550/- he has charged another 1200/- for parts - he changed one RO membrane in December and within 3 months machine was having problems. He said that membrane needs to be changed again for which I need to pay another 2600/- - for each service his person comes, he asks us to pay for some part or the other which is not included in AMC Fed up with his service, I am now discontinuing KENT and switching...
Complaint comments Read comments [2] Complaint category Appliances

Kent RO - Purifier not being repaired / Representatives not answering call [Resolved]

User
 ankurv37 on Mar 24, 2015
I am from Raniganj, Asansol, West Bengal. Our Kent purifier( Kent W/P PEARL B001872) is not working since last 3 weeks, We have passed on our complain to service center, but the response has been disappointing. Our purifier is still not repaired, they even refuse to come down here. They neither answer our calls properly & lately they have started hunging up on our calls....
Complaint comments Read comments [4] Complaint category Appliances

Kent RO - Grand + Pump leakage issues

User
 Sandeep S Chawla on Mar 23, 2015
Complaint No. 128 dated 17-Mar-2015 Service CentreName - Shri Saravanan & Co. This is to bring to your notice regarding very poor customer service centres opened by Kent RO a reputed brand on paper. My Kent RO Grand + pump is leaking from the past 1 month. Inspite of several follow ups over the phone and after having AMC, there is no response on replacement of the pump. The same does not reflect good for your reputation. Kindly do not compel me to take corrective and effective steps which will only result into unpleasantness which you may not like it SV Chawla 9819626362...
Complaint comments Read comments [1] Complaint category Utility Services

Kent RO - not working since 2 months

User
 vandana sharma1 on Mar 23, 2015
I have purchased kent purifier but its not working properly.From last 2 months we are complaining against this issue but every time they take about 2000 rupees and don't provide any kind of service.I request you to please provide a better service as soon as possible. contact number-09647957556...
Complaint comments Read comments [1] Complaint category Other

Kent RO - under werranty service of Kent.

User
 S N Panigrahy on Mar 23, 2015
I had PURCHASWE A Kent RO System. Kent RO Supreme. Sr No-KR140511967. Under Werranty-date of purchase 13*9*2014. Problem--- No water is coming No indications also there. Address- S N Panigrahy. Building No-I, FLAT NO-26. Subarna Nagari, saswad, Dist Pune. Taluka-Purandra. MH. mob-9850094525 Agency of purchase-Shree vaishnavi /Manohar agency Pune. I had written a complain in Kent Customer care Mail ID service@kent.co.in. I was a very sad I did not get any feed back from company also. kent having no responsibility to take of customers . Pl advise me what to do, Is it...
Complaint comments Read comments [1] Complaint category Utility Services

Kent RO - worst service by Sandeep from kent

User
 yenemehta on Mar 23, 2015
i bought a Kent pearl RO on September 2014 (sirsa haryana 125055), after 2 month problem comes within RO, that the water not coming from ro, sandeep comes 2 times but problem remains same, we are calling from last 3 month but Sandeep not coming in our house, we are in warranty period, worst service by kent service provider, please don't buy any Kent ro....
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Kent RO - Issue with servicing

User
 Richa Pant on Mar 20, 2015
We bought Kent RO water purifier in Dec 2011. Since then, we get it serviced every 3 months and had been very much satisfied with the product. However since year we have been facing multiple issues with the product after each service. Following are the details: [1] March 2014 - We called for regular servicing. The serviceman suggested candles should be changed. We paid approx Rs 2700 for the same. Post that servicing, from the very same day, the filter would stop working at any time and then resume again anytime. This continued until the next servicing [2] November 2014 - We called for regular...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - "Pearl" machine malfunctioning(Fugal growth in water) since purchase

User
 MANOJBHEL on Mar 20, 2015
I purchased "Kent Pearl" water purifier from M/s SGB Agencies, Hyderabad on 08.06.2013 vide bill no. 240. Since purchase the water coming out of it was sour in taste. Though there was four free service, but the agency never use to send the technician on their own. When I did complaint, they send the technician. Every time technician use to do servicing and cleaning of tank and use to say that now the m/c is alright. After eight to nine month of purchase, I observed that there are fungal growth(green coloured) on the body of tank at few places. When we complained, the technician came and said it...
Complaint comments Read comments [1] Complaint category Products & Services

Kent RO - Machine leaking from 2 days

User
 SnehaMehta on Mar 20, 2015
Water started leaking from the bottom of my Kent RO purifier on Wed 18th March, 2015. I registered a complaint with the service center in Jayanagar in Bangalore. (Aqua World) The technician came on 19th March and fixed the problem. He also replaced the filters. He charged Rs. 400 for the service and around 2500 for the spares. Within an hour the whole machine started overflowing with water and my entire kitchen was nearly flooded with water. I called the technician again, he came and openend the machine and realised that he had not conneted the new filters with their pipes properly. He appologised...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Improper Servicing

User
 mmanu545@gmail.com on Mar 19, 2015
Prior to servicing in the month of Feb-15, The TDS in the water was 26, but after servicing and replacing the UV Circuit Board, Two cartridges costing us approx.Rs.2500/-, the TDS is 75+ and taste of water changed. I think that the service engineer has unnecessarily changed the spares. The cartridges changed also does not belong to the Kent Pearl. It seems that service engineers are cheating the customers. I going to put this incident in the twitter so that other customers will know the facts and be cautioned while calling for service engineers....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Service & Parts Duribility

User
 swadsh.icici on Mar 18, 2015
Dear, I am Abhijeet deshmukh, I purchase your RO unit. But after 1 year we got a problem as the unit was not working. Then we call to your service executive he came and ask us " the pump is not working need to change the, we ask about warranty but he said the period of warranty is expired. We said ok we paid the pump amt. To executive. He change my pump. After 3 days again RO machine was not working I compliant again then the executive came and change the pump again, this activity was reputed 6 time. At every call I ask to executive if the same part expired within the 8 or 9 days kindly check why...
Complaint comments Read comments [4] Complaint category Appliances

Kent RO - Complaint against Raindrops service, Bangalore

User
 Gayatri Suresh on Mar 17, 2015
We had taken AMC for our kent on 29/1/15. Thereafter all the filters had to be replaced. This was also done on 29/1/15. But the technician did not have 1 filter. He promised to come and fit it next time. But has been more 1 1/2 months now there has been no response from their end. In spite of repeated reminders and call - they promise to resolve within a next day. But guess their 'next day' has still not arrived. So disappointed. It is 17/3/15 today. Should not recommend Kent to anyone, as their after sales esp after AMC is very poor....
Complaint comments Read comments [2] Complaint category Appliances

Kent RO - Regarding my kent ro grand is not giving the mineral water taste

User
 jay005 on Mar 15, 2015
Hello sir, I have installed kent ro grand + system in my flat, puchased date 10/03/14 from NAVIN ENTERPRISES, Durga vihar complex, shop no-05, S.P. verma road patna-1.The technician came and installed RO system but we did not get the water taste as like as the other RO system installed my other house. I have made complaint to our service frenchisee KAILASH INTENATIONAL, 1st floor, madhuri Bhavan, Jamal road, patna-1.The technician came and again set the tds to 50ppm but again we didnot get the taste.after that we have complained 4 times again for same reason but didnot get resolved.Technician...
Complaint comments Read comments [1] Complaint category Appliances

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