Follow us
Log in        Register
     
 
Kent RO Logo

Kent RO Customer Care

Kent RO Systems Ltd

A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Phone:+91 44 2829 7994
 +91 120 307 5075
 1-800-1001000
Mobile:+91 99 4009 0005
 
Go to Kent RO:    Twitter      

Kent RO Complaints & Reviews

Kent RO - PATHETIC SERVICING BY 'AISHWARYA SOLAR TECHNOLOGIES"

User
 rashikedia on Dec 19, 2014
SERVICE & REPAIR DONE ON 15/12/2014. CALLED BACK SINCE NOW KENT IS PROFUSELY LEAKING AND FLOODING THE KITCHEN. ON CALLING THE MENTIONED CUST CARE NUMBERS, THE LADY IS BEHAVING VERY HIGH-HANDED, RUDE AND NON-INTERESTED. SPOKE ON THIS NUMBER : 9880685551...
Complaint comments Read comments Complaint category Appliances

Kent RO - Frequent repairs & low quality spares

User
 kiran3524 on Dec 15, 2014
Frequent repairs & low quality spares | KENT Supreme 1. Even during warranty had frequent repairs (solenoid valve, reject water valve was replaced two to three times), never kept track since it was in warranty 2. After warranty first month SMPS stopped working (INR 800 + 350 service charge) 3. After warranty second time filters both sediment & carbon filters had to be replaced (INR 1200 + 350 service charge) 4. After warranty third month RO membrane had to be replaced which in the manual says has a life of 2 years (INR 2500 yet to pay + 350 service charge) 5. After shouting...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Irresponsible behaviour of personnel responsible for de-installation and installation of Mini water softener

User
 sacrishi on Dec 12, 2014
I had Mini water Softner installed at "C-5/237, Sector 31, Noida, 201301". I made a relocation request to a new address "F-51, Sector 51, Noida 201301". The personnel responsible for de-installation visited and packed the softner in a box, and later when another personnel came by at new location to re-install it, he started saying that some components are missing and it would charger 1000 rs. extra. That packet was still in completely packed state when re-opened. The person responsible for de-installation I think misplaced the parts or the person who came by for re-installation at new location knowingly...
Complaint comments Read comments [1] Complaint category Products & Services

Kent RO - Repeated problem of leakages in Kent RO

User
 nitin.patel789 on Dec 12, 2014
Dear Sir, (1)I had complained about non working of my Kent RO on 05/12/2014 and I had been given Service ticket no. 501377249. The problem was attended but I had to pay for replacement of Pump, cartridges and candles besides taking the AMC. (2)In the evening of 05/12/2014, there was a big sound and the water started flashing inside the machine.The complaint Was registered on customer care on 6/12/2014, but I was not given any complaint no. nor any ticket number, saying that It is a repeated problem, hence complaint no. will not be given. (3)Instead, I was given contact no. of Mr.Surendra...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - leakage in line carbon filter

User
 vasu vadan on Dec 5, 2014
I bought 25th November, 2014, bill.No.KR141012152 so many time complaint to Ravouries Services, Visakhapatnam, cell No.9849442555, 8885386555 but everyday he told evening, morning, so many time he tells but not send. Please send urgent and leakage in line carbon filer Thankin you...
Complaint comments Read comments [2] Complaint category Products & Services

Kent RO - New Kent Pearl installed with broken LP switch and not yet replaced

User
 ved1ly4u on Dec 5, 2014
Dear Team, I have bought " Kent Pearl Mineral RO water Purifier" (Serial number: KR140646168) on 11/11/2014 from AASTHA MOTORS, Kali Bari Road, katihar-854105 (Ph # 9431285106, 06452-242295) Since the day of installation the power and service led at the top of the purifier are not working.I haven't seen them glowing a single time whenever i switch on the purifier. However it is able to filter water. I made a complain to the service provider and they mentioned that LP switch is broken. Its a new machine and i was expecting them either to fix the LP switch or replace the machine completely....
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Kent RO - Rude Behaviour of Mr Sandeep Kumar

User
 Anjan Mukherjee 123 on Dec 4, 2014
I have logged a call regarding my Kent RO on 02/12/2014 complain no. 14128. An engineer called me on 03/12/2014 and asked for availability and he will come within an hour. The next day when didn't attain the call talk to customer care center where they gave me the Name of Mr Sandeep Kumar and ph no 8377005473. When talked to him, he dealt a customer like a beggar and denying any service without bill and warranty card . As per him first i have to show the card and bill to him then only he will sent somebody to check the same. Though i clearly told him as well as customer care the machine is out of...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Kent RO - New Kent Maxx not working

User
 Sunil Gore on Dec 2, 2014
I have purchased a new KENT MAXX water purifier on 28-Oct-2014 from M/s. Matrix Electronics, Kamothe, Navi Mumbai 410709.
Thereafter the demonstration was arranged by M/s. HAS Enterprises who are responsible for handling demos and services.
After 10-12 days of working, my KENT MAXX unit has developed the leakage problem from all corners of the machine with the long beep.
Immediately I called M/s. HAS Enterprises for the replacement of the unit but they expressed their inability.
So I informed the same to your authorized dealer M/s. Matrix electronics from where I bought...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - the worlds worst product

User
 Rajasekaran ulaganathan on Nov 30, 2014
We have bought grand+ and from the day we bought we are frequently got irritated because of the worst product. Always we faced problem like motor gets down, some tubes not working. The service engineers use many terms where a normal public cant understand. During one year we called nearly 6 times for complaining. After that its just 2 months called again 2 times for problem. Money is getting wasted a lot becoz of this RO. Please dont adv. This product and cheat public. worst product....
Complaint comments Read comments [1] Complaint category Other

Kent RO - Defective Kent RO

User
 kamal.gm on Nov 25, 2014
Hello It was found defective after 4 months from the date of purchase ie Feb 2014 and complained 3 times in Jun 2014, It was rectified and worked haphazardly. But now it is not working from 14th Aug 2014. Hence steps to be taken to replace the KENT bearing SL. No. KR130527322 machine immediately. Saukat Ali Khan 9938512768...
Complaint comments Read comments [1] Complaint category Other

Kent RO - After sale servicing of kent RO under warranty period

User
 shitry on Nov 25, 2014
it is to intimate that the kent RO has been purchased for CISF organisation from M/s S P Distributors Ranchi vide bill no. RL/BAJ/63 dated 20.11.2013, which is not working properly. After contacting many times to the distributors the satisfactory service was not given by the same & the RO is still not repaired by the distributor as we are cantacting the firm within the warrenty period. This shows very bad attitude of the distributor towards the customer. Hence it is requested that please give instructions to the distributor to give proper after sale service & repair the RO as early as...
Complaint comments Read comments [1] Complaint category Police

Kent RO - Broke down 6 times during warranty

User
 Faiz Vadakkumpadath on Nov 20, 2014
We purchased Kent RO Grand+ an year back and during the warranty period itself it broke down 6 times and the agent Aishwarya Solar Technologies sent in guys to fix them after repeated calls to customer care. I had to pay for the Carbon filter during the warranty period itself. The service guys were always trying to sell external filters for 1700 Rs which was available outside for 600Rs. They never complied to my request to replace my unit. Right after a couple of weeks after warranty period, the unit slowed down, taking hours to produce water. When called the Customer care, they send a guy who demanded...
Complaint comments Read comments [6] Complaint category Appliances

Kent RO - malfunctioning of Kent RO

User
 Arun Seetharaman on Nov 19, 2014
We purchased kent grand mineral RO on 16 Nov 2012. In June 2014 we have replaced sediment, carbon and post carbon and uf membrane for Rs 2300 through Aqua world, Jayanagar, Bangalore-11 as water was overflowing . For the last one week the amount of water filtered is very slow and it takes almost about 2-3 hrs for completing the process.The mechanic was called from Aqua World Jayanagar who told that we have to replace the main activated carbon block and also some other parts as outflow water is not coming smoothly and he is asking for Rs 3500 for the same.I am very disappointed with the performance...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Kent Supreme RO unit

User
 kpurusho on Nov 11, 2014
Kent Supreme RO unit is by far one of the worst product I have ever purchased. Product started giving problem starting 1st month of purchase. Service engineer told Solenoid valve has to be replaced. It took several visits for service engineer to replace the valve in trail and error basis. After few months the unit stopped working again. This time the board inside the unit has to be replaced. Again it took some time for the service engineer to replace the board. After few months the unit stopped working again. This time the same board failed and I have replace out of my pocket since the RO...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Kent RO worst service

User
 Rajesh Agl on Nov 10, 2014
The worst services I have seen till now from AXIS Consumer Kolkata (RO Service Provider). It's pathitic. Is it possible we can shift to any other RO service provide in Kolkata Otherwise it would be good to Switch to another RO Service rather than KENT....
Complaint comments Read comments [1] Complaint category Other

Kent RO - New Kent RO not working (Just 1month old)

User
 Kushal Mittal on Nov 8, 2014
Hi, In first week of Oct. I got new Kent Gand + Ro Installed and within a months time it has stated give problems. I see water leaking from the unit after every 10 days and its very difficult to get Kent Technicians for fixing issues. Now again I see this same water leakage in kent Ro and this time Kent distributor has denied service. Can you please provide some help, my RO is not working since past 4 days. Contact No.: 9591277744 Address: Marathahalli, Bangalore...
Complaint comments Read comments [3] Complaint category Appliances

Kent RO - kent ro proper not working

User
 Tinku Mittal on Nov 4, 2014
Dear sir plz solved my RO problem because i'm suffering for last 10 days bt till now not solve my Kent Ro problem.. I have calling again and again bt not resolve. Address- Satyanarain GobindRam New Mandi Narnaul Distt. Mohindergarh (HR)-123001 Contact Person- Dinesh Contact No- 9416910453, 09999294944...
Complaint comments Read comments [2] Complaint category Other

Kent RO - kent ro servicing by alex home appliance

User
 ajay agarwal1971 on Nov 3, 2014
we have done the AMC with Alex Home appliance, And this is the 3rd renewal which has been made. There was no problem in the initial period. But since the last renewal which will be around 7-8 months back, one Mr. Sukumar has been assigned the job by the company. And I started having one of the worst experience with kent RO system. It has malfunctioned more than 7-8 times in this period. And whenever this gentleman has attended the job, he has never got the job card or has got signed the completion job sheet ( may be only once it was done). Whenever he has changed any parts, it has always been doubtful....
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - KENT SUPREME 0% water wastage NOW 5 time wastage water after service by engineer

User
 DhiRakesh on Nov 2, 2014
Product: KENT SUPEREME 0% water wastage in RO purifiers Serial no: KR130427031 Engineer Visited: KRISHNA KUMAR I have Kent RO (Serial no kr130427031) but am very dissatisfied with Kent customer service. Latest example is complaint no. 501329625 made on Oct. 31 that system is not working remains unfixed to date despite repeated complaints over 4 times. As a result, He replaced membrane but the result was that the wastage water increased 5 times . I said to engineer KRISHNA KUMAR, this product have 0% water wastage and now the wastage water is increased 5 times. Even he does not know about...
Complaint comments Read comments [1] Complaint category Wedding services

Kent RO - Inefficient service and irresponsible behaviour

User
 arhish on Oct 31, 2014
I have Kent RO (Cust. ID Dldt 40109) but am very dissatisfied with Kent customer service. Latest example is complaint no. 501326149 made on Oct. 29 that system is not working remains unfixed to date despite repeated complaints.As a result, we are exposed to health hazards due to unsafe drinking water. And, I have had to buy mineral water for the last 3 days. Please get the problem rectified immediately and ensure action against people who are spoiling Kent's reputation. Thanks....
Complaint comments Read comments [1] Complaint category Appliances

Share this page with others

  
  

Recently Discussed
23 minutes ago
Kent RO
Broke down 6 times during warranty
3 days ago
Kent RO
Frequent repairs & low quality spares
6 days ago
Kent RO
Repeated problem of leakages in Kent RO
6 days ago
Kent RO
Irresponsible behaviour of personnel responsible for de-installation and installation of Mini water softener
7 days ago
Kent RO
Poor Service