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Kent RO Customer Care

Kent RO Systems Ltd

A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Phone:+91 44 2829 7994
 +91 120 307 5075
 1-800-1001000
Mobile:+91 99 4009 0005
 
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Kent RO Complaints & Reviews

Kent RO Systems Ltd - FALSE INFORMATION

User
 Anirban Mukerjee on Mar 2, 2015
Dear kent Dealer and service team, I had purchased one water filter Model Grand Plus from us on 09.05.14 ( invoice no. 65435/14-15).It is observed that the RO filter is not functioning properly. This subject matter is shared with Mr. Bagci over the phone. Refer to the same he instructed a chemical wash of RO filter which can cause more damage to the RO filter & will degrade the quality of the drinking water. Hence it is not understood why there is no instruction for the replacement of RO filter. In due course i would like to share that i am being informed at least 90 % TDS will be removed...
Complaint comments Read comments [1] Complaint category Utility Services

Kent RO - purify water is not resiting into the collection container

User
 roshannayak on Feb 25, 2015
I am buying a RO Kent pearl+MRO six months back, now the filter water is not comes down to the container so please send your service person to rectify the problem. My Address: Muraleedhar Nayak Vijayanagar Colony Matta Street End Near Saibaba Temple Bondilipuram Srikakulam Andhrapradesh Cell-09849793263...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - just a query

User
 Thrishul Hanumanthe Gowda on Feb 24, 2015
Hi Kent claims that we have TDS control, but i cant see any such feature in my kent pearl model instalation guy told its not necessary for you my tds in water is 42 ppm.which is some what below acceptable range., plz post pictures of it.(tds controler) 9844979326 thrishulh@gmail.com...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Horrible Product....Wastage of Money

User
 Anthony Animesh Gomes on Feb 24, 2015
I spent my hard earned money & bought Kent Supreme worth INR 17000 on 23rd of August 2014. People came for the first service after four months and after that problem started. After a day of the first service this filter is taking 1hr 30 mins to fill the entire tank more over continuous flow of wastage water that generally happens when the filter is on, that was stopped. When the service people came they said RO candle is not working and they changed it. After this later more after one week my filter stopped working entirely. Again people from service centre came and fixed that up. Presently...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Substandard RO membrane

User
 Nalin Chauhan on Feb 23, 2015
Dear Sir, I would like to bring to your notice that I am a valued customer of KENT RO for almost 10 years. During the period, my RO system was frequently serviced and the filters were changed periodically resulting in its satisfactory working up to last year. In April 2014, my RO stopped filtering water. When I complained, the service person came and told us that the membrane is totally clogged and needs to be replaced with a new one. On his advice, the membrane along with filters was replaced. Last month, we observed that the speed of filtering has slowed down, so we complained about...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - KENTGRAND IS DISTURBING SINCE PURCHASE. Need replace.

User
 RAMCHANDRA DEY on Feb 20, 2015
Dear Sir, I have purchased a KENT GRAND Water purifier from ABBREVIATION Home & Kitchen Appliances, Head Office 133A J.K.Street, Uttarpara, Hooghly, Ph.03365198840/65198072, Branch Office 175 G T Road, Badamtala, Ramkrishna Apartment, Shop No.9, Baidyabati, Hooghly. I have paid the amount Rs.18, 000/- by three installments. Since purchase two months were working properly but after then it is disturbing several times. My sincere thanks to the Agents that when I call over telephone they came and immediately repaired. I want to know that why the machine is not working properly and disturbing...
Complaint comments Read comments [4] Complaint category Other

Kent RO - Filter change alarm

User
 shashankshekharrai on Feb 11, 2015
I had bought Kent Grand + about 2 years ago.It was printed on the machine that FILTER CHANGE ALARM but i hadn't heard any alarm since it was bought.

PLEASE help.

Shashankshekhar Rai...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Kent RO - Need Warranty Information with Terms Condition for KENT SUPREME MODEL

User
 savita on Feb 3, 2015
This is reference to Order No: 1409180017 & Invoice: BM808 for Kent supreme model water filter. We have bought Kent supreme model from SRS Enterprises, Bangalore with Invoice Reference Number bm808 dated 20th September 2014. It’s just 3 months over, I have observed within 3 months 2 times I repaired my water filter for which I am keep paying additional money would like to understand why would I pay every time when warranty of machine is covered for 3 years. I have taken warranty as well during Purchase time. I would like to know why every visit engineer is charging visiting charge as well...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Kent Gold - purified water giving very bad smell

User
 piyush4every1 on Feb 3, 2015
Last week I purchased a Kent Gold water purifier from a local dealer, it worked fine for the first day but then it start giving very bad smell, i think instead of purifying the water it makes the water much more impure. I keep using it for 1 week hoping that the bad odour will go away, even i have already cleaned UF membrane 4-5 times during this period, but problem persist, so you are requested to solve my problem as soon as possible... My Address is -Piyush jain, II floor, 367, sec 4, gurgaon. Contact number - 9810903227 Dealer Details - Krish Trading 3/5-A, Jacub Pura Road Near Govt....
Complaint comments Read comments [2] Complaint category Appliances

Kent RO - Poor service by Care centre

User
 garvtul on Jan 31, 2015
I have been using Kent RO for many years. I always subscribe for AMC(service Code 5421) to get good service but I am sorry to inform you that your local franchisee at Ambala .M/s Hardeek Care Services Shop no. 56 lal kurti bazaar near Bus Stand, Ambala Cantt.Telephone : 7206447900, 9215333041has failed to provide services.I called the franchisee on 23 Jan for service but he failed to provide satisfactory services with excuses like spares not available etc....
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - filter not working

User
 aloksinha68 on Jan 27, 2015
my product kent guard+ serial no kr110420718 amc done on 12 jan 15. for last 3 days the filter alarm was ringing and now filter is not working.i have been calling 01203075075, 01204669666 and call kept getting directed to same no.then i called 8373914412, no of mr pramod who did our amc but he did not pick up the call.now its an emergency since the filter is not working and we do not have drinking water.pl send some one at the earliest to rectify the fault.my address is as under alok sinha 59/2 baird place delhi cantt 110010....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Regarding free service

User
 Pamm179 on Jan 27, 2015
Dear Sir, I would iike to bring in your kind notice that I have purchased your water purifier Kent RO Grand+ on 2nd September 2013 from your dealer M/S Kitchen Care Patiala Punjab vide invoice number 9633. It is almost more than one year time passed but nobody came for its service and when I have contacted for the same their approach is totally different. They denied to give us free service facility by saying that it is out of warranty and if we want service then we have to pay for the same. Logically it is their duty to inform us timely for the same but nobody approached us and even...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - poor service & found improper working kent Ro

User
 M.Ravi Babu on Jan 24, 2015
sir, we had purchased Kent RO device dated 9/06/2014, after 2 months we put a additional system for water purifying ( Rs-1000/-), Next day it gives leakage, immediately we informed to service center, but no response, after several call he come & rectified, last one month we are facing problem, it is in brake down condition in between one day service man made repair and replace the some coil and take money (Rs 250 /-), after next day again it is same in brake down condition, there fore we are requested kindly properly rectified or replace new one, provide proper Sr.service person arrange with in...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - kent elite not working

User
 central bank of india trichy on Jan 20, 2015
We have purchased kent elite mineral RO on19/05/2014 from your dealer Gladiator Engineers, Trichy 18.SERIAL NO IS KR 130607269 Now it is not working .Being the government organisation nearly 40 to 50 staffs are working in our office we are facing lot of problems .We have called the engineers for servicing but he is blaming us and not attending.only once he visited and said there is no problem in the purifier and inflow of water is not so force so only problem he told.then why salt water is coming, automatically machine is not switched off heavy water flow in the cabins etc .Kindly take necessary...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Kent Supreme Not working

User
 namita barnwal on Jan 16, 2015
Hi, I have bought the kent supreme model in may'14 and from then onwards almost it has stopped working for more that 7-8 times. It is really very problematic . We donot have any other source of drining water at home. Can you please make an arrangement so thjat we can get a replaced model. You can understand, if a new machone stops working in every 10-15 days. We then need to buy water and drink and do our works. please do the needful...
Complaint comments Read comments [1] Complaint category Utility Services

Kent RO - Overcharging of Kent spare parts

User
 jitendra kumar1975 on Jan 16, 2015
Local dealer has charged for following items.please verify and tell me. UV Lamp-600/- UV Blast-935/- (they replaced both the item on 22-10-14) Carbon filter-600/- Sediment filter-600/- IR Arry-600/-(they replaced all these three items on 05-07-14) SMPS-935/-(on 16.01.2015)...
Complaint comments Read comments [2] Complaint category Appliances

Kent RO - Kent Mineral RO - Worst After Sales Service and False Commitment

User
 SandyBasu on Jan 14, 2015
I purchased a KENT SUPER PLUS (Mineral RO Water Purifier) on 02-08-2013 through online. Invoice no : WSM 13000975. S/N : KR130309107. During sale we were committed by company person that there are 4 free servicing in the first year of purchase this product. It’s now almost 1.5 years and no one from company side came and visited the product for servicing. ‘PRAMIT ENTERPRISES’ who are the authorized service provider of this company and Mr. Pramod Kumar Nag (09831097041/09836345091) is the concerned person of ‘PRAMIT ENTERPRISES’. For almost last one year we have repeatedly...
Complaint comments Read comments [3] Complaint category Other

Kent RO - Lack of service of kent ro purifier

User
 Prem prakashji on Jan 13, 2015
I m fully harassed from kentro service provider i call many times to service man that didnt come our destination and always give a excuses..and now our ro has a low tds n have a change of water taste company will fully irr responsible and cant fulfill my complaint and its dangerous for our health.please take action immediately as fast as possible......
Complaint comments Read comments [1] Complaint category Products & Services

Kent RO - Kent RO service Engineer bluffing Customers!!!

User
 anup2100 on Jan 11, 2015
Hi Team, Kent RO Service Engineer visited my place after a routine service call. However my work is not completed fully but he has taken the full payment from me and assure me that he will be coming next day or max next to next day (engineer visited on 05-01-2015). But after several times of calling he is not coming and not responding my phone calls. Service engineer came and told me that there is a problem in my RO Filter. So he replaced that filter forcefully. But there was no alarm indicating in my RO. However without alarm he suppose to replace my RO Membrane !! He only replace my RO Filter...
Complaint comments Read comments [3] Complaint category Other

Kent RO Systems - Replacement for our RO Membrane which got obsolete within 4.5 months

User
 Murali Kumar R on Dec 31, 2014
I am Murali kumar R, residing in Triplicane, Chennai 600005. This is my number 9884046683. I got my Kent RO serviced only 4 months back by replacing RO Membrane, Sediment and Carbon filters. But again I have got the problem in my RO and the technician is telling that my RO membrane has got blocked. The rate of the RO membrane is Rs.2500. How can we be able to change our RO filters once in three to four months. The other brands RO filters(like Eureka Forbes) are coming for around 1 year, if not for atleast for 10 months. When we approached the kent service center in chennai, they say that they can...
Complaint comments Read comments [1] Complaint category Appliances

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