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Kent RO Customer Care

Kent RO Systems Ltd

A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Phone:+91 44 2829 7994
 +91 120 307 5075
 1-800-1001000
Mobile:+91 99 4009 0005
 
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Kent RO Complaints & Reviews

Kent RO - No visit and customer Harassment By Kent RO Dealer NEW GURU BATTERY

User
 Mandeep Sahota on Apr 24, 2015
I have submitted an service request or customer complaint to NEW GURU BATTERY & SPARES (CHD) on 23/4/2015 in Morning and they have committed to send the technician on or before 7pm on same day and no buddy came. Today i have been requesting them to send the person technician since morning 10 am i have made total 5 call at different time intervals to request then to send person on priority our students were facing problem due to shortage of water and in our industrial area we dont have any shop to buy water from out. and at my last communication with a lady on number 9988889333 she took a technician...
Complaint comments Read comments [1] Complaint category Other

Kent RO - GOT AMC DONE ON 2/4/15 AND THEY REFUSED TO CHANGE FILTERS

User
 mukeshpal28 on Apr 23, 2015
SIR I AM USING KENT R.O GRAND PLUS/UV FOR PAST 5 YRS AND GOT AMC DONE EVERYEAR BUT THIS TIME I HAVE DONE AMC ON 2/4/15 AND INSPITE OF BEING CALLED SO MANY TIMES THEY DIDNT CHANGE THE FILTERS.I AM NOT SATISFY WITH KIND OF SERVICES KENT R.O. DEHRADUN UTTARAKHAND ARE GIVING. MUKESH PAL 214 SALAWALA NEAR SHIV TEMPLE NEAR RAJPUR ROAD DEHRADUN 248001 UTTARAKHAND...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Machine is not working

User
 sgour on Apr 22, 2015
Sir, i have purchase a kent Perl in jan-2015, but after 3 months it has stop working, i have comunicated my problem to customer care but nobody has responde on my complaint. I have spend 17, 000 rs. For your product, but now i am feeling cheated, please help me if you can....
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Product is faulty

User
 Krishna K Mitra on Apr 21, 2015
We bought the product on 18th nov, 2014 and within a period of 4 months it has been repaired 6 times. We are highly dissatisfied with the product. Such a costly product would malfunction so frequently is neither acceptable nor believable. We want immediate replacement of the same ASAP....
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - No services provided for water supply

User
 Revti Purii on Apr 21, 2015
I have Kent RO on my machine KR NUMBER IS MENTIONED AS KR140844775 BUT ON BILL IT IS WRITTEN AS KR140844774 .. NO ONE IN CSR DEPARTMENT IS BOTHERED TO PROVIDE CONCERN PERSON FOR SERVICE FINALLY AFTER 8 9 MONTHS KENT STOPPED WATER SUPPLY THROUGH KENT MACHINE DON'T KNOW WHERE TO COMPLAINT TO WHOM WE CAN ASK FOR SERVICES CUSTOMER SUPPORT TEAM IS LEAST CONCERNED FOR CUSTOMER'S ISSUES...
Complaint comments Read comments [1] Complaint category Other

Kent RO - Faulty Spare parts and local parts installed in first service

User
 Rayaan Chauhan on Apr 20, 2015
I had made the compliant for the Kent RO to change the filter and to make the first service ( which is free) as per the commitment provided by the dealer, but the dealer has done the blunder by inserting the local filters in RO. After making a lot of calls to the dealer still he is not listening. Now the water is effected and because of which my dad is suffering with few stomach diseases which is occured due to polluted water coming out of RO. Very soon i am going to take legal action against ur company....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Wast afer sales service.

User
 e3Amitava on Apr 19, 2015
A KENT Water purifier (KENT PEARL) was purchased on 17-04-2014, bill Attached. For periodicals service they called us. They send inefficient engineer, damaged our instrument, and created lots of problem. They are forcing for AMC from the very 1st day. At present we are purchasing water and the instrument is in dead condition. WE NEED URGENT REPLACEMENT. 9830866539 ARCHANA SAHA BE-217 SALT LAKE, SECTOR -1 KOLKATA-64...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - CONTINUOUS FAULT IN KENT RO SYSTEM.

User
 lohumi_bsf on Apr 16, 2015
Sir/Madam, I have purchased a KENT RO System (Machine no KR140500546) model no Kent Super +MRO manufactured by kent RO systems on 04 August 2014 and till now it got faulty for more than four times and after paying the required sum, i am not satisfied with the service and the machine has not worked for a month even after replacement of motor and membrane .This is all contrary to the advertisement attached and a copy of bill of same RO attached for your reference seems more ironical .It is requested to replace the machine for the satisfaction of the customer against value...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Kent RO - Very poor service & cheating to customers

User
 SKUMAR2015 on Apr 16, 2015
I purchase KETN RO Grand now i afraid to advice anybody to purchase KENT RO when customer purchase a branded RO then also expect better quality and services. while installed RO System then water limit switch not working and service person disconnected the switch and installed the machine. this fact only i came to know when one day water supply close and machine still started without water when i called to local service man he told me water limit switch not working . i am surprised three service done by kent ro service engineer but not identify this issue or due to change the switch under warranty...
Complaint comments Read comments [3] Complaint category Appliances

Kent RO - Water leakage

User
 DD Sarma on Apr 15, 2015
Consumer No.51.Hyderabad. This is the 6th time we are facing problem in last 10 days. I strongly repent, I purchased this machine. Service engr. comes and repairs. The next alternate day prblem starts. I had never faced this kind of problem regarding any item i purchased in my life. The company should seriously look in why service engr is not able solve the problem or design problem of KENT RO itself.- DD Sarma, Poor customer,...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO Pearl - "TDS NOT SET ON NEW PURCHASE OF MACHINE"

User
 ashok_123yad@rediffmail.com on Apr 15, 2015
Dear Sir, I had purchased kent RO Pearl on 08/03/15.Serial no-KR141212573. When machine was installed TDS was not set by the engineer.He told that machine is new. After 2 or 3 day's call customer care.They will come and set TDS. I had register 3 complain with Customer compain.But no visit is done. 1st complain no is-48195, 2nd no-75030. and 3rd no-150414528. when i call to customer care they use to say our system is on update so please give every detail of ma chine and adress. we are not able to check previous detail and give me a new complain no. So, what shoud I do now. Please...
Complaint comments Read comments [1] Complaint category Other

Kent RO - not resolving the problem

User
 himanshu095 on Apr 12, 2015
From the last couple of days we are getting problem in our kent . Your service man is coming to solve the problem but again the same problem occurs. and we people are sufring from water crises it is humble request to solve my problem . other wise i will have to go consumer court for this problem i am having a problem of water not coming from kent...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Frequent repairs

User
 DD Sarma on Apr 12, 2015
Consumer no.51, Hyderabad. Every alternate day the machine creates a problem. The service is very very very very bad. I want to throw it in Bay of Bengal to sort out my problem. I had never purchased an item that gives this many repairs. It is very band on the part of the company. Please review the design and release to the market. Do not make customers to suffer for God's sake....
Complaint comments Read comments [1] Complaint category Home & Garden

Kent RO - Faulty piece

User
 Rohitsonuom on Apr 12, 2015
I have purchased ur kent supreme ro system it is nt working properly at all . I am very much disappointed by the respective piece every other day i have tocall ur executive to repair it . Please replace it . Resolve my problem soon otherwise i have to go to consumer court....
Complaint comments Read comments [3] Complaint category Electronics & Appliances

Kent RO - HIGH TDS LEVEL

User
 rajeev oberoi on Apr 11, 2015
i bought a Kent Grand RO system in May 2014 and for the last 4 months i have been complaining regularly about the high output TDS with minimal fluctuation in Input TDS level which changes the taste of water and deprives it of the essential minerals. technicians have visited but not been able to identify the problem. they even took the system for checking but the problem still remains. in May 2015 the warranty will expire and i need an immediate solution to this, else a replacement of the system. Rajeev Oberoi +91 9811097366 contact@rajeevoberoi.com...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Installation person broke the water cut off valve and is not fixing it

User
 PVinay on Apr 11, 2015
I brought Kent RO last month and had called for installation on 4th April. The installation person turned up on 5th morning. While installing the wiring this person by the name Mohan Rao (85066096749) broke the cut off valve, first claiming it to be supplied in broken state from the company itself and then after me asking him on how the valve broke when the outer cover doesn't even have scratch, he said he will change it next day morning. I had a feeling this guy was lying because he also told me he would charge me less, if I didn't want a bill. I didn't pay him and got my proper bill. Following...
Complaint comments Read comments [1] Complaint category Other

Kent RO - kent water filter not working after servicing

User
 surendrabc on Apr 11, 2015
With ref to the above sub, The dealer has serviced on 23/03/2015, Now s for it is not functioning, due to this i called u r franchise, reliable Appliances, He is demanding 300rs servicing charges, i tried to convince him but he is disconnecting the call & treating me like a dog. In the previous servicing, he has charged 300rs for servicing & additional 300rs for installation, Also he has charged 400rs for candle replacement. I had brought this matter to the notice of the service head of Gujurat, Mr Hitesh, He told he will come back to me. I want to know that, Why we...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - One month old Kent water purifier not working

User
 Ani Joseph on Apr 10, 2015
Whomever it may concern. Please be informed that i had bought Kent Grand Water Purifier through Kent online. ORDER NUMBER - 1502180007 Now the device has stopped working completely and when we tried to reach the concerned shop who supplied us the product it seems they are not at all concerned about the scenario. Its because of the negligence from the service person that am directly trying to reach the customer service. Kindly do the needful and your cooperation will be appreciable....
Complaint comments Read comments [1] Complaint category Business & Finances

Kent RO - Kent Ro system with the service person MADHUKAR

User
 lookatshree on Apr 7, 2015
Hello, My self is Srilakshmi working as HR in IT Comapny. I got Kent Super Plus from Sanapdeal almost 6months back with 1 year Manufacturing Warranty..For every one month the system gets repaired and in which im paying for it to Mr Madhukar kent authorized dealer from kukatpally hyderabad.Recently i came to know that im eligible for free service from kent for 1yr, and spoken to Madhukar on this and even submited my Manufacturing Warranty docs to him to submit in online for further process, and now in this month again my kent system got repaired and spoken to madhukar on the same.with...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Kent RO - Kent Ro Complaint No-00407 (Message pass to Mr.Mahesh Gupta Chairman Kent RO)

User
 Pradeep kumar behura on Apr 7, 2015
Dear Sir/Madam, I am Pradeep Kumar, using Kent RO system in my house which is not working since last 7 days. We are getting filter alram in the system, the complaint was registered on 01-04-2015, complaint no 00407 and Reg Mobil No-9313102805. I have been calling Kent RO Costumer Care No.01204669666 and every time costumer care Executive told today service engineer is coming, but nobody is coming last 7 days. What can I Do? Please tell me. Thanking You, Pradeep Kumar G-6/1, Shatabdi Enclave, Sector-49, Noida. Mobil No-9810367705 / 9313102805...
Complaint comments Read comments Complaint category Other

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