Kent RO Customer Care
Kent RO Systems Ltd
Customer satisfaction rating: 20%
Submit a Complaint
1146
COMPLAINTS

Kent RO Customer Care

Kent RO Systems Ltd

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Address
A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
67
47


Mobile:
Mobile:
27
22

Additional info
Customer satisfaction rating
20%
Complaints
1146
Responses
804
Resolved
37
So far so good - The company responded to our notifications and is working on resolving complaints.

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Kent RO Customer Care related pictures (86)

Kent RO Complaints & Reviews

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Kent Ro — Not getting service & original parts with amc

 ravi129 on Jul 26, 2016
I purchased a kent RO Grand+ from sales Emporium, Ultadanga kolkata on 27.8.14
till january 2016 it work smoothly
and in feb, 16 when problem occured we call customer care & ur person come tell about AMC of Rs 4700/-, that in that ur machine all nesessary parts will change & it work like a new machine .
we do the AMC & pay the ekta electronics 4700/- through cheque for AMC.
for it we didnot receive any money receipt with valid service tax registration.
then ekta elctronics person replace the parts RO and other item on 24/2/16 & 2/3/16.
then again & again...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — Kent grand+ from lokenath kitchen solution kolkata - 32

 pgn60 on Jul 24, 2016
I have purchased kent grand+ from authorised dealer m/s lokenath kitchen solution, 3/81 raja s. c mullick road, kolkata - 700032, order no 3241, date 21/04/16, product code kr1602013776. i had to pay rs. 17000/- for this purchase.
On 07/07/16 it was not working and i made a call your toll free no. engineer came and after service the machine was working.
Again 22/07/16 it created same problem and 23/07/16 one engineer came from life care appliances, authorised service center. he also cleaned the purifier and it was working only for one day. today 24/07/16 i am facing same problem and...
Complaint comments  Read comments [1]Complaint category Products & Services

Kent RO Water Purifier — It cannot provide us any service

 mukesh varshney on Jul 24, 2016
It is the badest service provider of hathras it can not provide us service. When we ask for service he cannot reply yes or no. Clearly he say i am not provide you service. This is rawaj ji enterprises agency if you cannot take any action about him then we though you purifier out of our home. Its my request please change your method of providing service...
Complaint comments  Read comments [2]Complaint category Employers

Kent Ro — Kent ro grand plus: poor product and service

 tejwani101 on Jul 24, 2016
I'm hemant tejwani from jaipur (Jagatpura). I purchased a kent ro grand plus on 21/5/16. After the installation the purifier worked just for a month and it started giving problems. Till date we have complained four times for service and we got 3 different service people from kent service centre balveer, sahil, and one other person. Sahil even charged 300 rs. For changing one candle. So ro stopped working on 18th of this month and he came on 20th for resolving my issue but on 21st the ro again started causing problems. Then on 21st i again asked service centre to resolve my issue and they sent someone...
Complaint comments  Read comments [1]Complaint category Appliances

Kent Ro — Kent ro motor is dead

 Abhaysuch on Jul 24, 2016
I have purchased kent super+ machine serial no-kr1507019547 invoice no-070205 invoice date-22-11-2015 date of installation-29-11-2015 for my home. The pump was generating sound after that moter is permanently dead. I lodged complaint and requested for service. It is under warranty period. Already four times the technician came in my home but always told that new motor is not available in my service centre and they not replaced new motor. And when i lodge complaint after 4-5 days will be over then message will come in my mobile your request is resolved but my dead moter is in service centre till...
Complaint comments  Read comments [1]Complaint category Other

Kent Ro — Big scam during installation

 Nikhil Nangia on Jul 24, 2016
Dear kent team,

I purchased a kent grand today, 23rd of july, 2016 and from day 1, i can see how untrained your service staff is. The installation guy, while installing the piece, opened the unit and cut two wires of the pressure switch and shorted them. This will ensure that the booster pump is always on irrespective of there being inlet water or not, thereby severely reducing the life of the pump.

The person lied to me and told me "this is company procedure and he's adjusting the input for both low and high pressure situations and the machine won't work without this."...
Complaint comments  Read comments [1]Complaint category Water Heaters & Geysers

Kent Ro — Water not discharge

 rajeev1991 on Jul 23, 2016
Sir
I am very sad to inform your kent customer care samastipur (bihar) is unreasonable center, and no manor for talk to customer.
I reg. complain no. 160722-00275 (abhi tak complain short out nahi ho saka)
Complain reg time & date 8:40 am 22/7/2016
So aap ko lag raha hoga ke kent brand hone ke bad bhi very poor service de raha hai,
Plz action urgent

Regards by:
Rajeev kumar ranjan
9934256199...
Complaint comments  Read comments [1]Complaint category Employees

Kent Ro — Problem in kent pearl - very dissatisfied customer

 jatindillu on Jul 21, 2016
Dear team,

My kent ro is giving problem from last 6 months & from the day your service engineer has visited my place at i have lodged so many complains to dealer from where i purchased (kent pearl) but till date my problem still, i am very aggravating due to lack of willingness to fix the complete problem in one go from kent services side. really poor services from your team is giving to your customer.

Kent service staff is unco-operative. i face immense discomfort arranging for drinking water from last 6 months due every morning there are insects in water drum.
Complaint comments  Read comments [1]Complaint category Appliances

Kent Ro — Faulty /defective kent ro machine

 Hemant.bedi on Jul 21, 2016
Hi,

I am your customer and using kent ro since last 8-9 months worst machine you have sold us a defective piece the part get damage regularly and every time we have to call up your customer care and get it replaced (check your records),

If new machine is giving regular problem under warranty what will happen once warranty will be expired.

Need urgent attention and replacement of machine asap as we are facing problem due to this.

Hemant
9711990293...
Complaint comments  Read comments [1]Complaint category Appliances

Kent Ro — Poor customer service for kent water purifier

 Shash Bandekar on Jul 21, 2016
Dear sir/madam

I ve purchased new kent water purifier from flipkart.

My installation for new kent maxx water purifier was scheduled on 18 july, monday nd got text with technician's number. I called him nd asked to come in the evening.
After installation the technician (Shyam) told me that part of power supply is faulty as most of the products which u buy online are faulty. As he don't have that part with him, he will come in the next morning with new part as it comes under warranty. Also taken installation card nd my signature as installation is completed.
Complaint comments  Read comments [1]Complaint category Appliances

Kent — Algae formation in ro water tank

 Arvind0611 on Jul 20, 2016
Pfa pics of kent ro model no and algae or fungus formation in water tank. I would like to bring it to notice that kent product does not match the health standards and is unsafe for our health. Service representatives also dont have any answer to the problem as we got all the filters and evrything changed.
Kindly find a solution to our problem....
Complaint comments  Read comments [4]Complaint category Electronics & Appliances

Kent Ro — Kent grand plus

 Priyatam Singh on Jul 19, 2016
With in one year the following parts were damaged:
1. Choke
2. Ac adapter
3. Limit switch and float system
This is apart from the filter changing.
So bad is this system that i have to keep on paying for the spares. And with 20% repo i am sure that my complaint will go unanswered.
I tried calling the customer care with no result. The person who sold me this piece of junk does not co-operate....
Complaint comments  Read comments [1]Complaint category Appliances

Kent Ro — Kent water purifier - not a good product

 IMchaku on Jul 17, 2016
Purchase water purifier worth 16000 thinking that this is the best water purifier. Was completely wrong. Purchased product in dec 2015 last week and for past 8 months we had registered 8 to 9 complaints. Kent technician had replaced complete kit also but problems are repeated every month.

Now the last complaint we were shocked to hear that kent will not replace the kit and we have to pay the kit amount. 2 months back after kent technician suggested to add pre filter, we paid additional 1300 for the pre filter and after that also the complaint had not stopped.

We are...
Complaint comments  Read comments [3]Complaint category Appliances

Kent RO System Ltd — Delay in providing appropriate service/spares even in warranty period

 bklalita on Jul 17, 2016
To
The service center
Kent ro systems ltd.
Product sl. No. Kr1508006721
This is regarding complain no. - 16071403842.
This is to inform you that our ro membrane (Part no. Sm5922970) was damaged 3 to 4 days ago.
A complain was registered and the person assigned for this came with a
Local made product that too just the casing of ro membrane though it is
Being told to replace the full membrane as the product is under guarantee.
2 to 3 times the complain has been made but each and every time the same
Local made low standard casing...
Complaint comments  Read comments [1]Complaint category Appliances

Kent Ro — Purifier damaged with in 3 months

 sandeep reddy Mukkala on Jul 16, 2016
I purchased a kent purifier worth 16000, with in 2month of purifier parts were damaged (I guess motor) and service person replaced it. After fixing the issue the same problem was repeated. Now i am facing the same problem again. Service team saying we have to pay for the parts and they mentioned it is for one year warranty. But now telling warranty is only for six months. Apart from that my concerns arr below.

1. With in 6 months of time how a product is damaged 3 times and others are working good. That means i didn't a proper product. We are only 2 peoples using this.
2. I...
Complaint comments  Read comments [1]Complaint category Appliances

Kent Ro — About your service

 Sri Nikhil on Jul 15, 2016
As we choosed your kent water purifier, after the installation your kent service provider has told me that there is 3 times of free service but as we are approaching him that stupid is not at all responding and he also want me to do what ever i can.
As we choosen your product with positive thought but the response with ur staff is really bad and i m feeling irritated with your service. Try to solve my issue as soon as possible....
Complaint comments  Read comments [3]Complaint category Appliances

Kent Ro — Regarding not proper replacement of motor to ro system

 Raveendra56 on Jul 14, 2016
Recently i have purchased kent pearl for my home. the pump is generating sound. i lodged complaint and requested for service. it is under warranty period. already two times the technician changed motor. not replaced with new motor, replaced with repaired motor. even then motor is generating sound. one can hear the pump sound from 5 meters distance. the sound is not smooth like other machines. pumping of water is generating sound which is disturbing. with trust i took kent pearl. i lost faith. i was checked and compared with my neighbour’s kent models....
Complaint comments  Read comments [3]Complaint category Appliances

Kent Ro — Fraud

 princesethi2007@gmail.com on Jul 13, 2016
On may 2016, i have purchased kent ro rs.16500. As per brijesh prasad (9643329517) from kent representative, the amount will be split into 6 emi without any interest but when i checked my credit card statement then i came to know that i am paying interest and service tax. So i called up to kent guys but they does not picking up my call.

Can u please urgent look into this matter as they are cheating with customer to sell out the product.


Thanks
Chaitanya...
Complaint comments  Read comments [1]Complaint category Tax Services

Kent Ro — I am complaining about the bad service of your service centre m/s m. p. enterprise, ba - 57, prafulla, kanan kolkata - 700101

 dolangobinda on Jul 12, 2016
I purchased one kent grand mineral ro on 24.01.2015. sl no - kr140927003. after complition of one year annual maintenance contract was made with the service centre as was forwarded by you vide m/s m. p. enterprise, regd office ba - 57, profulla kanan, kolkata - 700101. according to the said contract they changed some of the parts of the said mechine on 21.02.2016 and collected rs 5200/- from me. after such change i did not get the standard of water as was obtained at time of purchase. when the coplain is lodged they took more than two day to visit.in the currect instant i lodged the complain on...
Complaint comments  Read comments [2]Complaint category Products & Services

Kent Ro — Delay in installation by technician

 GIRISH -THE DIVER on Jul 12, 2016
I had bought kent maxx water purifier on 10 july 2016. Cutomer care of company told that tehnician will be calling and visiting for installation in 24 hours. I did not get a single call for 2 days. I had raised urgent request for 2 days, but the response was same. Till now no one has called me. After multiple complaints, they send me no. Of technician whose number was always switched off. Somehow i got the number of local agent for installation. They promised to send technician as soon as possible. But no response till now. I have shifted to a new house. Surviving on bisleri now. Pathetic service...
Complaint comments  Read comments [1]Complaint category Home & Garden

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