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Kent RO Customer Care

Kent RO Systems Ltd

A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Phone:+91 44 2829 7994
 +91 120 307 5075
 1-800-1001000
Mobile:+91 99 4009 0005
 
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Kent RO Complaints & Reviews

Kent RO - servicing is not provided by KENT in warranty

User
 zaxwa on Jul 8, 2014
Hi, This is Santosh Sah. My Kent RO consumer number is YSM 1984. I have lodged a complain regarding bad water taste and water overflow on Saturday ( 5 june 2014) but no body visited till Sunday. I have lodged the complained again on Monday and engineer ( Navneet from Noida) visited my home and said he had rectified it but problem persists even after an hour. RO kept overflowing whole night causing kitchen get flooded. Today when I tried calling Navneet he said since he has already visited so lodge a fresh complaint. I called up service center and after 3 hours of continuous try I was able to...
Complaint comments Read comments [2] Complaint category Appliances

Kent RO - Kent ro issues

User
 RITESH VEDASEN on Jul 7, 2014
My kent ro is not working properly, even after numerous follow-ups to the service center i am not getting proper service and response from kent. And if they are coming after repeatative calls, without knowing the proplem they are just changing the filter at our cost. But the problem is still there, tds of water is still fluctuating and we are not getting proper drinking water.As a result we stopped drinking water from kent and we are buying mineral water from market as my son got ill after drinking kent water. We have been using kent for last 3 years but now we are really disappointed with the sevices...
Complaint comments Read comments Complaint category Appliances

Kent RO System Ltd - Replacemt of Kent RO System

User
 bando_p@yahoo.com on Jul 6, 2014
Hi I have purchased one Kent RO Supreme model on 29th November 2013. This machine is not working and every month it is giving some kind of major problems. The machine was taken back from my home by the servicing agency for repair five times and till today the machine is not working. I have written several emails to the company, but did not get any response. I asked for the replacement of the machine and the service center is harassing me every time. My request you to solve my problem and do the needful. I will be very much grateful to you. Agency: Kent RO Supreme-KR130429924 Date of purchase:...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Kent RO - non attendance of complaint

User
 sumitfine on Jul 5, 2014
WE have AMC. On submitting complaint, it is not attended many days and instrument goes out off order, than it is told that certain iteams are not in AMC. This is just manipulation to extract more money, thus we are not planning to buy Kent next time. Even your service boys, says it hardly matter to the company....
Complaint comments Read comments [1] Complaint category Products & Services

Kent RO - KR130801603 Kent very worst service in Gorakhpur

User
 Jawahar Yadav on Jul 1, 2014
Dear Kent Representative, We had purchased your Water Miniral RO products (KR130801603) at the same time about 6 months back from Electronic Palace Shri Enterprises(Invoice # 2850 TIN# 09820603202 Date- 07 Dec'2013) Padrauna Dist Kushinagar. assuring us of the best of the services all the time. However, last year we had constant problem with RO. The tank was overflowing. My father was called to above supplier and he arrange a technician and introduced as an Engineer from Kent. That technician came and open RO machine's cover and suggested my father to replace RO membrane, he replaced but problem...
Complaint comments Read comments [1] Complaint category Products & Services

Kent RO - refusal to install Kent RO by company representative

User
 Neha Deshwal on Jun 29, 2014
Sir, I have bought your product Kent RO today. when I contacted your company representative Mr Parween Mb no 9216242424 for installing the product he is insisting for an item as pre filter installation which is going to cost me more than Rs1000 extra. He has refused to install the RO without said item. Ifi it is must to install a pre filter then why the same is not a standard part of the appliance. I further state that water supply in my area is reasonably clean which we are using it directly from the tap for driking. if I have to use an additioal filter before your appliance then what is...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Malfunctioning PERK machines

User
 rishigrover on Jun 25, 2014
This is a forward of the final mail sent to Mr Rahul Shah, Senior Sales Official Ahmedabad. Dear Mr Shah, Regards All the details of the problems faced by us with your Kent PERK machines should be well known to you by now. In the last 8 months we have had to call your service guys at least 12 times for various faults and malfunctions. The other machine sold to Excel Hospital was purchased on my personal recommendation. Till today I regret having recommended your product. As per my messages to you and Mr Jayesh Joshi on Whatsapp a little while ago, we are now totally fed up of your product....
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - According to change of uv lamp

User
 anbananthan on Jun 25, 2014
I bought kent ro water purifier in the serial no. Of kr120804886 . It doesn't work properly.Many times i have complaint to the nearer service center but no response.So, please consider our complaint and rectify the problem.
My phone no: 9486902945...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - product not installed since 28 days

User
 srikanth g on Jun 23, 2014
Dear sir/madam WORST SERVICE. VERY VERY DISAPPOINTED AFTER PURCHASING KENT Ro I am a new customer of your company, and very very much disappointed from the service of your company. I purchased kent supreme RO from hyderabad, from bajaj Electronics panjagutta .And its being one month and our Kent is still packed in the box. When we contacting CUSTOMER CARE no 18001001000 toll free number we r asking for any service they are giving another no of their engineer 9985403737 Karimnagar. When we contacting this person first he is not attending calls .trying 5, 6 times he is attending call...
Complaint comments Read comments Complaint category Electronics & Appliances

Kent RO - I am not sure if my machine is working properly or not

User
 mailvishwajeetsingh on Jun 21, 2014
I bought KENT RO PEARL from Tamil Nadu on 05 Jun 2013. Now i have shifted to Binnaguri In West Bengal. I installed the Pearl RO but it did not work. I launched a complaint in the call centre. I waited for almost a two weeks before an individual came and met me. His name was Amit ( mob No 9800999888) and claimed to be from Kent. His name and number was given to me by Mr Shidhar (mob no 8927944420) who is supposedly the service manager for Siliguri.

When Mr Amit saw the machine he told me that the ballast was faulty so he would try and fix it through some modification/ wire interchanging/...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Kent RO - Cheating by M/s Pearl Infotech, Bangalore as no Warranty free service for Grant+

User
 ganeshan.n on Jun 17, 2014
Sir/Madam, I had lodged my complaint b4 this but no action so far. My kent Grand+ was 1st time installed on 6.11.13 by M/s Pearl Infotech Bangalore by charging Rs.350/- misusing the nomenclature as 'reinstallation' chgs. Further reg. pre filter they stated that kent prefilter not available anywhere and have fitted a prefilter which is worth Rs.700/- by charging Rs.2000. They have detached d warranty card w.o taking my sign. and till now not even a single time kent G+ has been serviced by them. I hope they are claiming commission/fees from Kent for giving warranty peiord free service though...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Complaint ref no. 14D100343 , AMC provided without Terms & Conditions.

User
 sanmaz on Jun 16, 2014
Dear Sir, I was almost forced to take AMC (paying Rs 2000/-). However, no terms and conditions were provided to me. Had I known that Filter etc are not covered then I would not have taken AMC. Further, had I known that that spare parts are so expensive I would not have bought KENT R.O. system. I want my money back of AMC purchased by me. regards Soma Mazumdar 9811330951 9873410316...
Complaint comments Read comments [2] Complaint category Appliances

Kent RO - High maintenance charges

User
 nakes221 on Jun 16, 2014
Hi, We purchased KENT RO GNAND + from Chroma last year in JUNE 2013. And exactly after one year (june2014) it’s all filter got damaged, and for replacement its coast around 4500 rs. MY question here is KENT RO maintenance this much HIGH?...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kent RO - Ant in the water storage tank

User
 dbm007 on Jun 13, 2014
I have purchased Kent RO Pearl model from Croma Vadodara. The draw back with the unit which cost around 16-17 thousand is that its not robust. Ants make their way to the water collection tank. There are so many grooves and openings in the system that ants even venture near the cartridges. So whats the use of advertising that drink pure water from Kent RO, when the units designed are faulty which allows ants to venture inside the water collection tank, so you think the water is even potable. You have to overcome this problem and make the unit such that its not accessible to ants etc. Let your design...
Complaint comments Read comments [3] Complaint category Products & Services

Kent RO - fitting duplicate parts and using abusive language

User
 Akhil Maheswari on Jun 10, 2014
service guy who came for service from WATER WORLD service station...He fitted all duplicate parts apart insead of origianl and he took full original parts amount..He dameged my water purifer fully..Now if i call him he use absued languages..and from that purifer everytime water is going waste which is really a big problem..(Person who viseted our place his name is MADHU his mob.no.is 9591801416)...I have hope from you that you will help to resolve this my problem...Thank you so much...(MY RECIPT NO.IS 840)...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Kent RO - Never purchase kent ro - worst service, machine not installed after 1 week

User
 nidhi_bly on Jun 10, 2014
WORST SERVICE. VERY VERY DISAPPOINTED AFTER PURCHASING KENT RO.

In past we have purchased so many products even Kent RO in year 2010 in Punjab but never ever saw a worst service in my life.

In future never ever purchase any Kent product. Thinking about vegetable purifier but NOW Big No to all KENT products.

WHY so ???

READ BELOW.

I have purchased Kent Pearl on 2-June-2014 and till today 10-June-2014, I am not able to get drinking water from it.

Worst service at Bareilly. I never saw such a bad service in my...
Complaint comments Read comments [4] Complaint category Appliances

Kent RO - service not availed by dealer

User
 jhumpa123 on Jun 9, 2014
Model- Kent Grand, Product no- KR130930534 Date of purchase- 15/11/2013 Dealer from purchase- BANALATA ENTERPRISE AT- CONTAI, East Midnapore, Ph No- 9932499042. Name of purchaser- JHUMPA BERA, AT- Sherpur Bamunbarh, PO- Contai, Dist- East Midnapore. Ph no- 9434300176. Complaint details:- For long time about two months machine isn't working, many times I complaint the above dealer and after long time they inspected and they said SMPS of the said machine is is in problem and it is to be replaced, The machine is under warranty period but they don't give any service regarding this...
Complaint comments Read comments [1] Complaint category Appliances

Kent RO - Regarding AMC

User
 anil.pal on Jun 8, 2014
R/sir, I have taken AMC of Rs. 4200/ by your authorized service center VIBHORE SHOPPE MATHURA on dated 12.06.2013 except primary filter no other filter has been replaced membrane also to be replaced after 6000 lit. as mentioned. I have purchased machine in June 2012 which serial no. is KR110917700. I have call to your area representative Mr. Radhayshyam Bharti (8859425985) regarding my problem according to him all the filter has to be changed under this contract.within one year he has changed sediment filter, carbon filter, UFmembren which receipt is attached with this mail. Therefore it is...
Complaint comments Read comments [1] Complaint category Other

Kent RO - Not getting proper service from dealer.

User
 Chotya on Jun 6, 2014
We have paid nearly 2500rupees in two weeks for the engineer to repair our machine, but he is not fixing all the problems at atime and taking more money from us.Sometimes he is not getting all the errors in it.We are fed up with them so please report our complaint....
Complaint comments Read comments [1] Complaint category Other

Kent RO - no response from dealer

User
 kumar Autowheels, Rudrapur on Jun 5, 2014
sir/ma'am, we had installed a RO at our showroom on Sep.2013. Now we are facing problem in the particular Purifier. We just ask for service to our Dealer Manjeet Electronics Rudrapur on 31st May, but after repetitive calls he didn't took it seriously and till now no action has been taken from there side. After so many calls they are picking our call and saying we will call you later. Please take a quick action on our complain as soon as possibe.Just on the basis of your after sales service we opt for Kent,...
Complaint comments Read comments [1] Complaint category Other

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