Kent RO Customer Care

Kent RO Customer Care

Kent RO Systems Ltd

A-2, Sector-59
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

1800 100 1000
+91 92 7891 2345
+91 44 2829 7994
+91 12 0307 5075
+91 99 4009 0005
Satisfactory Rating
So far so good - The company responded to our notifications and is working on resolving complaints.

Kent RO related photos (62)

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Kent RO Customer Care related pictures (62)

Kent RO Complaints & Reviews

Kent RO — Very bad & pathetic service from kent.

 Narendra Kandalkar on Feb 1, 2016
My KENT service request no is 16013001661.on dated 29 jan 2015 Friday.I have taken special off from my office on 30 jan 2015 for this service.But nobody come to service till date.
Very bad service i faced again from kent.
On 17/08/2015 i already complaint register regarding installation of KENT R.O.PURIFIER
Very worst & pathetic service from kent.I never accept this type of service from brand KENT.
Sales person name-Mr.LALU MANDAL (CONTACT NO-8976799125)
Reply as early as possible....
Complaint comments  Read comments [1]Complaint category Utility Services

Kent RO — Non-installation of ro

 rakeshrathore19 on Jan 28, 2016
I have purchase a Ro (Kent grand plus ) worth Rs. 15777 from Pay TM & order have received on dated 23.01.16. On same date & after that many times i have called the customer care for installation but till date(28.01.16) the RO has not commissioned. Kindly look into the matter & please take action against defaulter & arrange installation immediately.
Thanking You,
Rakesh kumar rathore
mo. 9414040094

Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kent RO — Damage of machine installed within 6 months and replacement of new parts is denied on Jan 28, 2016
I had purchased a brand new kent Ro filter with its authorised dealer and the machine is having regular problem from the day it is installed.
Now, within 6 months the company is saying a parts of machine is damage and they and going to replace it with used parts instead of brand new one.
I want to complain that why i would use second hand part though the machine is giving problem from day 1....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kent RO — Kent ro is not working

 neetesh kumar shrivastava on Jan 26, 2016
We have registered complaint of 23 jan 2016 on your toll free number . In reply we got information that your problem would be resolved with 24 hours. We waited for 24 hours no engineer came from your side we again called on 25 jan 2016 . In reply we got that with in 12 hours your problem would be resolved. Today on 26 jan 2016 no engineer came from your side . Still our ro is not working we are purchasing water from market please resolve our problem as soon as possible...
Complaint comments  Read comments [1]Complaint category Products & Services

Kent RO — Purity of water not upto mark

 Kumar Vazirani on Jan 26, 2016
After multiple complaint water purity and taste has not been changed... As per your engineer the water is at its best quality.. But as a end customer usage the water is tasting salty and has a huge difference when we taste Bislary and Kent water.. Also TDS as per taste is not upto mark. .. and your guy is asking to install new external filter. HELP...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kent RO — Kent r.o model wonder membrane replaced but not working

 Citykids Playschool on Jan 25, 2016
I have purchased kent r.o wonder model in 2011 from shree marketing near martindel bridge ajmer who introduces himself as the dealer of kent
though it was working very properly but in mid of june 2015 there was a problem I called the dealer shree marketing he changed the membrane and I paid 2500 rs for it but again there was a problem in filteration I again called him his he told me that tha membrane and head and one filter is out of service and suggest me to replace it while I have changed the membrand in month june 2015 how it can be out of service within 7 months
there is a open...
Complaint comments  Read comments [1]Complaint category Other

Kent RO — Fraud & cheat - vee bee corporation

 Neha Doshi Agrawal on Jan 25, 2016
We have taken AMC with Vee Bee Corporation (Authorised Service Kent Partner) on 22 September 2015 for Rs. 3000. Subsequently, we discovered change in taste of water in November 2015 so we called Vee Bee and had been regularly following-up for the service. But received no response from them. The service person finally arrived on 16 January 2016. He asked us to change several parts including UF membrane, 2 Sediment Filters, Carbon filter, activated carbon and Side filter and billed us for Rs. 3350 and we paid him. We were told that after affixing the parts, the water would be clean. So we asked him...
Complaint comments  Read comments Complaint category Food

Kent RO — Bad product

 Rohan Chell on Jan 23, 2016
It is not even 1 year and the purifier has started giving stops suddenly and becomes dead.the service centre people are hard to reach and service is very poor.people from service is either unaware of what they are doing or they are just waiting for the warranty period to get over so that they can make some money out of it.please improve your service.I m from purulia, westbengal....
Complaint comments  Read comments [1]Complaint category Products & Services

Kent RO — Kent grand

 skottikalapoodi on Jan 22, 2016
I am Kent customer (Kent Grand) from last 1.5 yrs, but I am not satisfied with quality of the product, just after 1 yr my RO filter got issues and had to replace it, i got it replace with a new filter costing me 2500 + service charges from the Kent Service just to find it got issues again after 100 days (3 months +15 days)... called to customer care that it is just 15 days after warranty but they don't bother about customer and they just said we have to bear charges again. First of all "IS YOUR FILTER LAST ONLY 3 MONTHS"......
Complaint comments  Read comments [1]Complaint category Appliances

Kent RO Systems Ltd — Ro + uf + uv + tds control water purifier

 Prabhu52 on Jan 21, 2016
I have purchased the above product on 25.03.2015 which is presently under one year warranty from the distributor Aqua Safe Water Solutions, Chennai - 600062. (Receipt No 1306 dated 25.03.2015 for Rs 17, 100/-)
Before placing the order, the marketing personnel who came to our house for inspection after checking TDS in our metro water supply (350 TDS) advised me to go in for Kent Pearl model costing Rs 17, 100/-. He informed me that it is the most suitable model for metro water and will give best purified water for atleast about 2 years without changing the filters (though the life prescribed...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Kent RO Systems Ltd. — Stopped purifying.

 Dhanaji Patil on Jan 21, 2016
Now my machine is in stop status And i have complained on 14.1.2016. But yet my issue is not solved but company has remarked my issue resolved. In reality company's representative has not visited my home. Actually i have complained five times to company. They assured me that my issue will solved within 24 hours. But yet not resolved till today from 14 Jan. 2016.

Yet my purifier is faulty. Plz guide me for further action.

1. Complaint No. 160114-04393 Date- 14.1.2016
2. Complaint No. 160118-02942 Date- 18.1.2016
3. Complaint No. 160120-04570 Date- 20.1.2016...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kent RO — Service engineer rude behaviour

 sem1111 on Jan 20, 2016
Dear sir/madam service engineer has visited on 19/11/2016 on my complaint and without seeing the machine he told that memron is not working. You have to replace the memron. I have bought the machine before 14 month and how come memron can be damaged in just 14 months. He said that if you add tablet to filter which has been placed prior to memron than life of the memron will be increased by 2 years. He has to do this when he came to install machine....
Complaint comments  Read comments [1]Complaint category Water Heaters & Geysers

Kent RO Systems Ltd. — Incomplete delivery of kent ro excel plus

 chinmay1985 on Jan 18, 2016
Purchased Kent RO EXcel plus vide order No. NDD2638974 on 29/12/2015 from The Kent Company packed box did not contain hydro static water storage container, an essential part and partial of Kent RO Excel plus. My request for return and refund is not being acceded by Complaint No.QRC7848...
Complaint comments  Read comments [3]Complaint category Appliances

Kent RO — AMC Complaint

 Ruchir Pant on Jan 18, 2016
Had lodged a complaint for RO not purifying the water, complained was attended by an engineer who changed the SV but the SV that was changed was an refurbished one with a note on top stating Guarantee till 11/2016, today is Jan/2016 my query is what is the policy for AMC do you guys put refurbished stuff. When I asked the engineer he said why do you worry sir you have AMC. Secondly the engineer who came took a screw from my RO and he was so irate and I'll behaved please check you have better technicians and they do not bring bad name to the company....
Complaint comments  Read comments [1]Complaint category Home & Garden

Kent RO — No response to the complaint

 Amitarya14 on Jan 14, 2016
Dear executive, I lodged a complaint for the Kent pride purifier . complaint no. 16010600367 on 6.1.2016. Till date there has been no visit from anyone from Kent and we are forced to drink tap water. Even after calling everyday and putting reminder, there is no visit. It is very rude of Kent to ignore the complaint. Hoping quick response. Regards Amit Arya...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kent RO — Fraud by authorised service centre - thane - venus enterprises

 maximum123 on Jan 14, 2016
I have taken AMC paying Rs 2000 .During period, it had some problem ( I am told it is in pump ) in RO machine .I am told, it is to be replaced .But, they are replacing the same with old repaired motor, by saying that, they will give warrenty of 1 year on this .Hence, I had no choice to get the the money paid towards AMC returned back. While I have confirmed from customer care, they have told me that the motor to be changed as new . Date of incident - 12 or 13.1.2016 . While, I have said that I will escalate to seniors of Kent, they do not show any fear as it seems the modusoperandi known to all...
Complaint comments  Read comments [1]Complaint category Other

Kent RO System Ltd — Kent mineral ro not working properly

 Mallu Kawaddevi on Jan 13, 2016
I am purchased a Kent mineral RO water purifier from Satyam Sales Corporation Old emplyoment chowk, VIP road Solapur. (8888990525) Date of Purchase 29.09.2015 --Invoice No.1045 . I have a complaint regarding Instrument not working properly since purchase I repaired near about 11 times in 3 months So, i want proper redressal of my complaint....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kent RO — Product

 mahesh kumar BAU on Jan 13, 2016
Dear sir / madam I, Dr. Mahesh Kumar, scientist of Dr Kalam Agricultural College Kishanganj, purchased four Kent R O in the month of November, 2015 under name of Associate Dean Cum Principal, D.K.A.C Kishanganj, Bihar. Two Kent RO is not working after two month of its installation. Regarding this issue I have approach customer care several times, none of them responding anything. Product is KR150600985 and KR150600813 for your kind information....
Complaint comments  Read comments [1]Complaint category Education

Kent RO — Complaint regarding ro service

 Vijay25735 on Jan 12, 2016
Dear Concern, I have buy a new Kent Ro from Army canteen Chandigarh in June 2015. I am residing in Kurali. After Three month it's service is due. So I called On Mention no on Ro(0172-5081970, 9988351970) nobody bother my call. A person is picking a call take a address and said or boy will come today in afternoon and you have to pay a100 rs for petrol I said OK no issue. but nobody come. After few days i again called but nobody bother every time they gave me excuses. It's more than three month my service is due till time. Are you not giving any free service to Army family's???? Your sales after...
Complaint comments  Read comments [1]Complaint category Products & Services

Kent RO — Health compromised with water

 ManojMandloi on Jan 12, 2016
SIR, I brought kent ro 5 months ago for Rs.17000 for water purification as the water of borewell is very hard but now i noticed that the purification process wasn't working from the start and my family has been consuming the same hardwater and wasting electricity to pure the water which has been the cause of Many diseses and when i contact the company they didn't respond in kind now i request to return the product...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

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