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Kent RO Complaints & Reviews

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Last updated Mar 16, 2024
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Kent RO reviews & complaints page 14

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R
ruchi mahendru
Feb 17, 2022
Feb 18, 2022
This thread was updated on Feb 18, 2022
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Poorest Service

It’s been 5 months since I have logged the complaint. And I bought it 6months ago.
There is no help till date. I am highly disappointed by the company and it’s service centre.
Although the vendor won’t even take any charge.
To all the numbers on google, nobody is responding. And by chance if someone attends the call they say the case is open and I can’t do anything....
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C
Feb 17, 2022
Feb 17, 2022
This thread was updated on Feb 17, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Poor response n negligence of executives

I had requested for service on 15.02.2022, request no.CMPL609370, they had called me from Vijayawada asked for address, n I had given full details, till now there is no response from technicians, every day I m calling for service, but no proper response from technicians .this is very worst service I had never seen.I had called neha guptha area coordinator, she is also very irrecless, [protected]., this very bad for ur company for getting future...
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yokamb
Feb 16, 2022
Feb 16, 2022
This thread was updated on Feb 16, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Pathetic Service by Patil Enterprise (Pune)

Address:Paras Basera, Porwal Road, Lohegaon

These engineers from Patil Enterprise know nothing and just give random verdicts about the fault in the RO. Very poor issue identification and this causes us the inconvenience. I've be raising new SR after every visit the engineers do coz something stops working after they leave. One says, issue with Pump, one says issue with some filter, and keep delaying the resolution.
I do not want these Patil Enterprise guys to come again for...
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soumya1232
from HOWRAH, West Bengal
Feb 16, 2022
Feb 20, 2022
This thread was updated on Feb 20, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Warranty of Pump of Kent Grand plus not giving to me.

Address:83/1/2, Aprakash Mukherjee Lane, Howrah -2

Dear Sir,
I am Soumya Mondal, resident of Vill- Khalisani, PO - Khalisani, DISTRICT- Howrah, PIN- 711307. I have purchase kend grand plus on 03/06/2019. On 19/03/2020 pump was not working, the service engineers not replace the pump to a new pump, but the machine is in warranty period. They install a old pump, now till date they do not provide new pump to me. The distributor told me again and again the pump is not in his office. I...
+1 photos
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P
Pankaj sharma 1
Feb 15, 2022
Feb 25, 2022
This thread was updated on Feb 25, 2022
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Within 14 month 2 Membrane chocked

My biggest mistake is select Kent ro for my house, i purchased Ro machine in December 2020 till now two membrane is choked
Last membrane was changed in 4th October 2021 within 3 month again same happened technician is asking to change membrane and told cost 3000 rupees.
Now m realising i m looted by Kent company
How any parts damage in only 3 months...
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Ramneet Suri
Feb 15, 2022
Feb 15, 2022
This thread was updated on Feb 15, 2022
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Multiple services for RO within a year of installation

Address:Heritage One

Its been a year of purchasing Kent Sterling Plus RO. We have the service guy visit us every 3-4 days. its truly annoying. I have a toddler at home and at times we do not even have water to drink. I want to return my RO and get the entire payment back so that I install RO from another vendor. This is truly unacceptable...
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Sujatha DM
Feb 10, 2022
Feb 11, 2022
This thread was updated on Feb 11, 2022
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Water leakage after tank full

Address:#24, 3rd cross, Naidu layout, Rajeev gandhi road, jaraganahalli, JP nagar 6th phase, bangalore - 560078

After some time of water purification it's started leaking water from the tank... It might not detecting the water level in the tank to auto stop once the tank is full...
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priyankagupta9993
from kolkata, West Bengal
Feb 7, 2022
Feb 7, 2022
This thread was updated on Feb 7, 2022
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Kent water softener- sales person misbehave

Address:PS Panache tower 1 24A, 3 Maheshbathan Road, Sector V
Website:www.kent.co.in/kentservice

We bought kent ro water softener in the month of November - registered number [protected].

Sales agent Pushpendu gave an incorrect representation of the product and fixed it with geyser line.

It is causing very discomfort to us and not solving our purpose of soft water using.

He told lies to us about the water being wasted on flush knowingly that there are separate water pipelines for flush and...
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BS Sapra
from Ludhiana, Punjab
Feb 4, 2022
Feb 8, 2022
This thread was updated on Feb 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Services and Products

Address:Rajarajeshwari Nagar, Bangalore

In November I paid more than Rs9000 for machine repair, since then my Kent machine stops working after every 15days, before that it was working properly,
I called Mr Mohan Kent Service Manager Rajarajeshwari Nagar many times after changing all parts of my RO machine, he sends service engineer to repair, but that repairs never worked more than 15-20 days.
I think they have replaced faulty filter, Carbon and Mambrane and other...
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B K Manna
Feb 4, 2022
Feb 8, 2022
This thread was updated on Feb 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

KENT Grand+ (new model) water purifier , capacity 9L.

Address:QUEST RESIDENCY BLOCK-1, Flat no. 110E, HIT College Road Ranichak, Mouza Hatiberia

The moulded plastic part of the body at back side, responsible for hanging the machine on wall broken (both two nos, ) and the whole machine fell down on the floor. Information given to the Dealer who sold me that m/c (through phone and photos through what's app) not shown minimum responsibility to visit the machine at site. I have purchased the machine on 27.07.2020 just before one and half year back. He told me to plug the machine and on...
+5 photos
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Sudhir Chandra Roy
Feb 1, 2022
Feb 5, 2022
This thread was updated on Feb 5, 2022
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Complaint regarding none attending/completing of case ID 22013106049

Address:Bhujibani, Upper Bagdogra, Kolkata Road, Near Pretty women beauty parlour,

My request for service of Kent RO regarding water leaking has not been cleared. Sudip Sarkar has attended twice but not completely solved the issue. Case ID [protected] has been closed without solving the problem raised. Again request made under case ID [protected] on 31 Jan 2022 was attended but not solved by the Engineer representative. My parents are facing problem as I am away from home. Requesting to solve the issues at the earliest....
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AnkurArora0108
from Bengaluru, Karnataka
Jan 30, 2022
Feb 18, 2022
This thread was updated on Feb 18, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Duplicate filters damaging motor

Hi,
In december 2019 I purchased a Kent Ro Grand. After a year of purchase I started getting multiple callls from Kent for yearly service and change of filters. Due to pandemic I delayed it and in Feb 2021, Kent Service Engineer visited for the first yearly service of my KENT RO Grand and replaced 3 filters.

A few days back I noticed water leaking out from the body and raised a service request through Kent App. Kent...
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Md Qamar Raza Khan
Jan 30, 2022
Jan 31, 2022
This thread was updated on Jan 31, 2022
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Delay service

Address:Jogoliya tola gulab khan post rupni thana madhuban zila motihari bihar

Mai Ro liya uske 5 din bad इंस्टॉलेशन ke liye aaya aor 2 din chalne ke bad fir band ho gya uske bad maine call kiya lekin 3 din ho gya aadmi nhi aaya...
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Subhakanta Ojha
Jan 28, 2022
Jan 28, 2022
This thread was updated on Jan 28, 2022
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Kent Prime TC -Regarding unethical behaviour

Address:Near Charampa Railway station ,Bhadrak district.

I have purchased Kent Prime TC on Dt.[protected] from Isha water tech, Matiapada, PURI, Odisha.Just 6 months before I called the service person of Kent at Bhadrak, Odisha to change all the filters as the water from kent tested bad.I am an allopathic medical officer and staying at my Govt. medcal quarter at village Tihidi.Tihidi is a block of Bhadrak district, state-odisha.The service person of kent of Bhadrak district changed all the filters...
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Sundari Sethuraman
Jan 27, 2022
Feb 4, 2022
This thread was updated on Feb 4, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

AMC paid for 3 years on Jan'21 but no service provided till date

Address:Pearl Infotech Chowdeshwari Layout, Marathahalli, Bangalore.

I have 3 year AMC amount of Rs.13000 on 13th Jan'21 covering AMC for period 13th Jan'21 to 13th Jan'24. Case Id :[protected]; Pearl Infotech, Marathahalli Bangalore has collected this money vide Receipt no 657. But till date, not even one service was provided to me. Have got couple of calls from customer care who said they will look into it, but no response. The contact numbers provided in Pearl Infotech is also not reachable....
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abhishek87878
from Darjiling, West Bengal
Jan 20, 2022
Jan 28, 2022
This thread was updated on Jan 28, 2022
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After sales service of the product under warranty

I have purchased a KENT - 16003 Power Grinder and Blender 2000-Watt (Steel Grey) on 05/10/2020 from amazon with an extended warranty from amazon itself.

On 06/07/2021 I raised a complaint of my machine then there was no response from Kent then I called in toll-free they asked me to handover the product the service center. I handed over the product and after 15 days the repaired which made the condition of my machine even worse....
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sejtar
from Mumbai, Maharashtra
Jan 18, 2022
Jan 21, 2022
This thread was updated on Jan 21, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Water purifier - URGENT

Shri Maheshbhai Gupta
Founder & Chairman
Kent RO Systems Ltd
E 6, 7 & 8, Sector 59
Noida 201309
Uttar Pradesh

Dear Sir,

This is to bring to your notice a disappointing situation that we encountered over the past few months. We have a valid Annual Maintenance Contract with Vee Bee Corporation until 17th February 2022. However, we believe they had to suddenly close down for some...
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Roshik
from Chennai, Tamil Nadu
Jan 18, 2022
Jan 18, 2022
This thread was updated on Jan 18, 2022
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Kent crystal water purifier

Address:Raja 1G/41/1RKGarden East Nikilesan nagar,Millerpuram Tuticorin. 628008 cell no 9486670199

Already registered complaint, service engineer attended the fault but not satisfied because whenever the water fills up we want to switch of the Purifier for to close the water or water is overflowing. Please setright immediately...
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Rinki Maheshwari
from Chennai, Tamil Nadu
Jan 15, 2022
Jan 17, 2022
This thread was updated on Jan 17, 2022
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Technician not coming

Address:Ceedeeyes Chennai Pattinam Nellikuppam Road Ammapettai Village, Ceedeeyes Chennai Pattinam Block 60 4b

I have registered for service fir kent supreme for more than two months now.But cool star engineers not coming..and giving lame excuses..owner itself irresponsible.....
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Lipu093
Jan 14, 2022
Jan 15, 2022
This thread was updated on Jan 15, 2022
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Warranty of electrical spares

Today the authorised service provider changed the faulty spares free of cost after my repeated emails but refuse to give 3months warranty on the replaced spares.Should I get any warranty on the replaced spares.If not please send the detailed documents where this term and conditions are mentioned that electrical spares replaced inside warranty period is not eligible for warranty of 90days....
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