Kent RO Complaints & Reviews

Our Kent RO machine was not working and so we requested service in kent app. A person named Senthil contacted us from kent . He asked for ₹4000/- without checking the machine. In the phone call itself he asked for money. After 2 hours, another person from a local service center other than kent contacted us regarding repair. It seems senthil who is a kent engineer shared our number to another company for service. We are very much upset with...

I had purchased a Kent Iron remover filter in the month of September after kent sales person had convinced and explained to me regarding the product efficacy and after sales and service but today want to mention that I m very disappointed with the product and consequent services, as it was a faulty one provided to me and moreover even after lodging a complain no effective actions replacement has been taken by the concerned persons involved...

Dear Customer care,
Please find attached photos for the above complain.
As for my complain on Monday dtd. 20.12.2021 for my KENT GRAND PLUS MINERAL RO water purifier not working two requests were generated:
[protected] &[protected]
For the request no[protected] service technician Mr. Avi from Star enterprises came @ 6.30 pm.
He found:
1. pre filter candle was cloged
As he was not...

I am facing Kent beep sound issue every three months.
After every three months, kent is giving beep sound and water stopped immediately . IN september month only i have paid around 1000 rs for all filter changed. Kindly help to resolve the issue .

Model Name : Kent Elegant Plus Mineral RO
Serial number : KR[protected]
Purchase date : 07/12/2020
First complaint date : April 2021..request number[protected]br...

I had no kuch knowledge about RO machines, i purchased a wrong machine from Kent website. Now Kent says contact the dealer from where i got this machine from.
Upon acknowledging them that i bought it from official website of Kent, they're simply avoiding my issue. There are not replying to my emails, customer care isn't doing a thing, just gives me email id and says drop an email.
Regret t o have even visiting Kent website...

Hi,
I am the user of kent RO since last one year.
15 days ago I requested to the conpany for my RO service. The service man came and changed the required parts and we paid the service amount too. But now more than 15 days gone but TDS is not going down we called the customer care many times but not getting proper response. As service man suggested to drain the water 5-6 days, we did but still we are unable to drink the purify...

कैंट मशीन चल नहीं रही है...

I purchased a Kent RO in Guwahati in 2020 and asked for servicing last week. I was allotted case id[protected] . No one came for servicing but I received a SMS message that my case has been resolved. I reported this immediately to the customer care number and I was given a lame excuse that the message was sent due to some technical mistake. Again I was given a fresh case id[protected] and was promised servicing within 24-hours. Again...

18th December 2021
Dear Mr Mahesh

Complaint Reference no.: Reference Id 339127

I am a senior citizen and I am cheated by Kent and the Om Shanti Enterprises, Kandivali, Mumbai.

I am a owner of Kent RO water purifier (prime model). I had registered through Kent in July 2021 and this complaint was forwarded to Ms.Om Shanti Enterprises, Kandivali, Mumbai (Owner Mr Prem Gogalia) and 3 of its...

I have registered an complaint for my kent water purifier . Service agency called me till now there were updates....

I have purchased Kent in February 2020 and many times services done by executive of kent, I have changed filter in March 21 and cost of filter was Es.3250/- today I have made complaint after not functioning of kent, your executive visited and said you have to change all filter and its cost is Rs.3750/- and he also said you have to change filter every year.cost of new kent is approx 12000 and every year cost of filter is 7000 this is not justifiable....

Dear sir

Today I called the dealer for service of my Kent purifier, he serviced properly but charged me 300 extra as service charge. My purifier is under free service period but he said it is only if you booked online through App for service.
This is fourth time service has been done through the dealer on call as my parents were on home alone, and they didn't enquiry much about the service charge and not using smart...

Kent grand + amc by sun services nagerbaxar kolkata.no service no response by amc provider.tecjnician coming after 14/21 days of compplaint.unable to. resolve problem even after 3 serviices.buying 2 cans everyday.poor quality.no filter working.daily problem recurring ....

I have call for servicing of Kent RO but the service engineer did not visit inspite that I received the message that Your request is resolved . After that I again contact customer care . After that The service engineer deputed, who did not visit, call me and misbehaved with us over phone.
And also I didn't get the service yet....

Being a customer, I would like to notice that AMC of KENT RO & it's consumables are too high, which suggest us rather than taking AMC it's better to purchase New machines every alternate year. Since KENT charging very heavily likewise other AMC providers are also charging with hefty amount by not using genuine spares.
Being the market leader KENT should need to do some R & D that consumers should not have to bear more than 3 % of...

We have requested kent for service, the service guy replaced ro filter and the bill was 2900, we have paid the transaction through phone pay but it was showing in processing state . He asked cash since he has not recieved through phone pay, we have given the cash. But later money deducted from account. But he is refusing to transfer extra amount . We have multiple discussion with kent branch manager but bobody is giving my money back .br...

Dear sirs,
RESENT AGAIN for the third time.
Surprised you have no replies for a suffering
Customer?
As far as I am concerned, I would not
Like to escalate my complaint.
Please reply what I should do with this machine
which has a fake filter.
Regards
Sivaramakrishnan
Chennai
Phone [protected]
E mail [protected]@gmail.com

From: Sivaramakrishnan...

Hi sir,

Worst services by Kent. I think local purifier company give better service than Kent.
Iam ordered Kent purifier in flipkart.
My installation due date is 4 dec 2021.the agent called me on 4 dec 2021 and said he will come by evening. Even I am cancelled by doctor appointment and wait for him. Iam waited for him and called 4 to 5 times he didn't answer. The unresponsive company and agent.
When I...

Service engineer did not replaced old part with new part. Serial no of membrane of RO is scratched. He has done fraud. I want my parts replaced with new seal pack parts....

I am using your purifier since 5-6 years. I have to pay atleast 7000 ₹ every year for maintenance. Please let me know if this is correct way of keeping your product active. I am frustrated now. I am throw this in garbage now....