Kent RO Complaints & Reviews

Most humbly and respectfully I want to say that I have bought your product Kent Ro Grand star and I have registered service request through Kent Ro app ..technician does not come to my house and in app it shows that your problem has been resolved...How it is possible...that the technician know the OTP that are sent to my mobile...The problem in Kent ro is uv failure
My case I'd is[protected]
And new case I'd is[protected]br...

My product name KENT 16055 Electric Kettle Aqua | 16055 | Not providing service as in warranty period
I called 4 times but was told that our senior will talk to you in 2 hours but not done yet and number and address of a service center was given but when reached at that address the service center The people said that no work of kent is done here.
I filled a service request for under warranty product for not working. The customer...

I have purchased a Kent water purifier from Anwesha Enterprises Sodepur, Kolkata in November 2022 through your sales manager Mr. Suman came for demonstration, who has explained me that Kent is offering 1 year warranty with 3 years extended service free with this product but now the service center M/S Anwesha Enterprise has refused the replacement of faulty carbon filter and sediment filter stating that there is only 6 months warranty. Since...

I have purchased Kent RO Ace machine in Aug'22.Within 3 months it was showing issue. I have given the complaint to customer care and they have sent the local franchisee agent which was not equipped with knowledge and said the machine is ok without opening the parts. I requested him to change the filters probably not working fine.

Prior to Kent i have used aquaguard high-end models since last 15yrs and amazing service however...

I filed a service request for under warranty product for low water flow. The service person came and said install an exterior candle filter. I refused as it was not of kent. The technician intentionally damaged sediment filter and now that water flow stopped completely they are misbehaving and abusing ladies. Even after complaining on given contact no. Their response is jo karna hai karlo.

If this is service for under warranty...

Dear Team

We purchased Kent Ro in the month of August 2022 and facing an issue. After logging the complaint the engineer came to our home but did not touch the Kent as we did not had warranty card which the dealer did not give. However i had a bill but the engineer and his team did the accept and refused to give service. Dealer is no longer picking u the call and i don't have the warranty card i have only the bill. The Kent...

The Technician came without any tools to open and he was asking the tools from Me and when I denied that I don’t have any tools he just left to his office again to fetch them.
When I asked you came Here without any tools he informed that I can only replace the things I cannot open or repair anything....

My Kent RO is not working and I have registered a Complaint to Kent RO service The person came to attend the filter didn’t even bring tools with him He is saying that either you provide the tools or I have to go again and fetch the tools from my office and again vanished....

Hi,
I purchased a brand new KENT GRAND (RO+UV) water filter. I got it serviced last month as I was facing the issue. I was charged Rs 4500+ by TP Services (authorized KENT service center) on 23rd April 2023 .

Just after one month, again am facing issue. The filter is not intaking any water.

I believe I have been supplied with poor / Fraudulent components....

I had booked a service request with Kent on 11th of April, request number[protected] . The assigned engineer was CHIDAMBARAM, but the visiting engineer was Mr Venkatesh.
He diagnosed the issue as some filter burst and replaced the filters and went, shortly within a hour there was water overflowing and again I called Mr Venkatesh and he came and patched up something and said it was just loose connection. The glass panel started showing...

I repaired my Kent pearl RO from expert solution Jind on 19 May 2023. Bill of amount rupees 1800 is attached. Problem was resolved on that day but yesterday again water leakage was started from the tank. Then I call to expert solution jind and they sent mechanic saini ( mob no- [protected]) today in afternoon. His behaviour is very rude and un professional. He broked outer filter unit and went from there after arguments. Then I called to expert...

Complaint for services is wrost. The agencies was not response any call & reply name of Kavi agencies,[protected]. Please take action immediately

My contact number [protected]...

We have been using kent ro sterling plus model for the past 4 years and it is pathetic. They have over charged n number of times for the past and we have faced multiple issue every month related to ro not working ....

I have a problem with the egg boiler bought about 6 months ago from Amazon and service engineer is refusing to visit my residence and the service centre is 25 kms away which is ridiculous for such a big company.I cannot leave my practice for an egg boiler ....

I recently purchased AMC for my Kent RO.
Now when raising service request, the app is taking a fictitious address and so the service guy is not visiting.
There is no option to talk to a human as all contact numbers either have sales option or the service option disconnects after telling to contact via WhatsApp. WhatsApp is a bot that only respond on status, else no other option.
Don't know if the is a corporate scam or...

Sir/Medam

I have registered for installation of my 02 x Kent RO products with Registration ID[protected] on 25 April 2023 and have contacted a number of times with service centre and officials. Neither my RO installed nor any service engineer visited my location so far.
Request look into the matter most urgent...

I bought a Kent RO - Kent Supreme Alkaline and the product was delivered on 6th May 2023. Service Request generated for installation vide case id[protected] on 7th May 2023.

As per the system a technician - Pradeep ([protected]) was assigned on 7th itself. We are trying to connect with the technician since then. We lodged complaint in customer care on 10th as well as on 11th, but nobody is able to answer why there is such...

We are using kent water purifier from past five years and we are placed in Bangalore. From past ten days the water purifier is not working and we placed a service request immediately. From past ten days, we are running piller to post and none of them are turning up to do service. We are fed up with the service team and its quite unorginised to have kent at home. Service engineers are calling from Kerala, jammu so on and so forth. But no use....

We are using kent water purifier from past five years and we are placed in Bangalore. From past ten days the water purifier is not working and we placed a service request immediately. From past ten days, we are running piller to post and none of them are turning up to do service. We are fed up with the service team and its quite unorginised to have kent at home. Service engineers are calling from Kerala, jammu so on and so forth. But no use....

Hello,

This is Deepa Agrawal, I own a KENT RO with serial number KR[protected], installed at my residence address 1C/4S, CMPDI colony, Kanke Road, Ranchi -834008. I requested for regular service of my machine for cleaning and maintenance. A technician name Mr. anjan Kumar, visited my house on 06.05.2023 and checked the machine changed few parts and then went. After he has gone I have noticed next day that machine was not working,...