Kent RO Complaints & Reviews

I had bought Kent Water Purifier in 2015 for approx. 15000/- it worked fine during first year. After first year when warranty ended the first service was done and then the water purifier stopped working after 2-3 months, for every repair Kent charged[protected]/-. They use duplicate products which stopped working every 2-3 months, In last 4 years I have spent approx. 70000/- on service and repair. On 10-Nov-2020 the machine was repaired again...

I have placed a service request as the water was not getting purified.The Service engineer came and replaced all the parts ( uf membrane and two filteration parts)and I paid him Rs[protected] for the parts and 300 for servicing cost). During the servicing the engineer misplaced the auto cut part and has said that he is not having the part but will come and repair the same when he gets that part.But the engineer is not taking my calls and...

Our Complaint No[protected] attended by Kent Engineer on 07/01/2021 and charged Rs 2700/- for servicing, after two days heavy leakage from the machine and not attended by the company service centre M/s S.B. Water Solutions Agra and their engineer even after several reminders...

I ve changed two filters to my Kent water purifier just two months back. I noticed dirt particules in water and fungus I called to service center at Srinagar and they send service technician and he said need to change filters which we did with Rs 2800 cost after a month we found again dirt in tank and some formation of fungus but he left by saying it's coz of sun light, when there no direct sunlight and advised to clean tank weekly which...

I have purched kent grand plus in 2018 . After one year local dealer took 8000₹ for extended warranty.Now tank automatically has been damaged at the place where RO is used to hang on wall. There are two cracks at both places. Now local dealer and company both demands additional 1800₹ .
But actually it is not a technical problem. It is manufacturing defect.Clearly body is not so strong Enough to bear the load of machine .Why should...

Our department has purchase Kent RO during 01 July 2020 but it is not functioning properly. Our department has registered many complaint in customer care centre but they always send one mechanic and he repair the RO and after some time it does not work. Now I have registered the complaint on 05.01.2021 but no body has visited for repair till 08.01.2021. we suffered a lot for purify water....

Purchased a Kent electric glass kettle on 13th June 2020 and the product stopped working by November 2020.
Raised for service request as the product is under warranty. The service guy took the product and returned it back after 18days stating the replacement part is not available.
Then spoke to the customer service again and a senior offcial enquired about the issue with the area manager and stated to me that I will receive...

We have booked a complaint vide No., CMPL209267 for servicing. Your executive came changed filters etc., and collected 3900/- + 300/- total 4200/- and informed bill will come through whatup. After I have received a message for my registered mobile [protected] that our service partner received 3000/- parts replaced . 1200/- extra changes collected from me and also for our warranty sake bill required. Though two time I have complained to your...

The service technician came and replaced the SedimentMem filter and Membrane. Sediment Filter was within the warranty.Whereas he collected Rs. 3000/- for Membrane.When i checked online, it cost only 2299/- on Flipkart and Amazon.in . He collected Rs 700/- more from me.Kindly arrange to refund this Rs. 700/- to me.
Please check this links:-
1) Kent Ro Membrane In Welded Housing 8" 100% Genuine Spare Part Solid Filter Cartridge...

Technician who is doing the installation of the Kent water softener for washing machine was handling the product irresponsibly and in the process of installation he broke the clip of the water inlet pipe. Then he asked me whether I want to send the product back for replacement or will I buy it from local store and install it myself? I asked him to install other things and I'll take care of the pipe. He was also asking 100₹ as installation...

Sir, My parents are senior citizen and their Kent RO is not functioning. I can not log complaint because the mobile number has changed 1.5 years ago. Since Then I have been continuously trying to change my mobile number but no body is helping. Customer care says, you will receive an OTP and then it will be changed. But no OTP is receiving.

In covid situation my senior citizen are sitting without water and Kent Service is pathetic....

We had bought Kent water purifier pearl 2 years ago. Today the purifier got detached from its hook behind and fell off. We haven't shifted anywhere. The installation was done a Kent service personal. In just 2 years the purifier hooks and the plastic at the back are broken.

The purifier was attached to the wall over the kitchen top . This is a safety issue since if I had been working nearby and if it had fallen on my hands...

Water Purifier is not purifying the water properly. Taste of water is not good. Please send a technician to repair it....

Product is installed but water is not coming...

I have been complaining about the taste of water since more than 15 days, and person who came for service said that tds is more than 250 some what similar to my regular tap water, and said he need to replace filter for that he will come after one day it's been 7 days from that day,
2 times my service has been cancelled..
What is the use of buying 20, 000 machine when in just 4 months I have to buy water from outside.. br...

Dear sir

I brought Rs. 18000 Kent pearl purifier on 04.11.18.
I changed all the three motors on 26.01.20 for that I paid Rs. 3750
I additionally add a filter outside on 28.07.20 which worth of Rs. 850.
Also I paid Rs. 2800 and changed my pump on 30.10.20. which is done within 2 years of machine purchase. I sent a mail regarding this issue 17.06.20 on Kent service but no action has been taken towards my...

I purchased Kent water kettle through Kent website on June13th 2020 with warranty. The device stopped working by November 2020. I raised a service request through Kent customer care and the Service guy took the Kettle for service stating he will make it ready in four working days and now it is going to be 15 working days and the guy is saying some excuse all the time.
I called back to the customer service on the same for more than...

I purchased an electric kettle with 1 year warranty on 29.11.20 but after 6 days it stops working.The shopkeeper has taken this for repairing but I want a new one instead of of repairing one....

Dear Sir/ Madam,

I bought kent RO in November 2019 and changed filters 3 times but water is not filtering properly. Every 15days same thing is happening. In last 11 months we have done more than 12 times service but facing many difficulties. Due to covid pendmic we have done many services and my family is very upset. I bought this machine on trust basis but really finding many problems. I know kent is best RO but this instrument...

Replace my filter changed on 06.06.2020. My registed mobile nunber is [protected].
I have called the person from Unique Services. He is denying to replace the defected filter. The service o[censored]nique Services are not upto mark. Even I called the service station they have no answer for replacement. Wasim was the person who came against my complaint....