Kent RO Complaints & Reviews

Small insects are getting inside the water tank of my Kent RO, because of this i have to clean the tank every alternate day. The issue has been raised several times with customer care, some technicians attended and informed us that the rubber beeding attached to tank not available as spare, advised us to buy the whole tank which is in very good condition. It is absurd that the company is advising the customer to buy a major component when...

I have purchased kent ro for 24000 befcore 18months till today we have paid around 9000 on spare change and now they are asking another 4800...

Dear sir,

I am, Subash Chandra Mohapatra, Registered Mobile number - [protected], having a Kent Pearl RO water purifier .

In October 2022 we made a service request for replacement of filter candles. The service person Mr. Chittaranjan came from Bhadrak (Odisha) and replaced 3 candles and I paid Rs 4200/- for the same. Before the service, the light indicator and sensor to stop water overflow was working fine....

Dear Kent,

This is to inform you that from the last few days I have been very frustrated with KENT service because I am not getting a proper solution and feeling KENT is only looting and doing fraud.

Case 1 : 11th Dec' 2022, I asked for a service request and the service engineer visited and told us filters need to be changed as. Service engineer changed the required part in Sector - 4, Gurgaon and I have paid...

I have purchased AMC from NC Sales and Services. Alipore, Kolkata on 14 Feb 2023, but they have not provided the set of filters I am entitled upon purchase of AMC. Also they are not all attending my service calls.
Kindly help on this matter....

On 16 april i lodged a normal service complaint[protected].engineer came on 17 april Mr Surjeet[protected] at 11.30am.he did some filter cleaning & asked us to change 3-4 filters but we refused as it was changed last at 17 april 2022 and water was filtering fine BUT the engineer don't know what he did, now the water is not filtering even . Complained to kent customer care at[protected] at 11.50am & 2pm to send a senior technician but...

I have purchased kent RO water purifier in August 2022.
I have faced lots of issues at the time of installation by service and installation team.
machine was installed after 15 days from delivery date.
and I got one year free service as part of machine .
But service request is not resloved by team, service pending from last two months.
kindly check and reslove this matter as soon as possible.
br...

Our undersink RO is 2.5 years old. The water outlet was giving very less water. On registering a service, the serviceman advised to replace the 3 litre tank with the 11 litre. We were assured that would solve the water pressure issue. But it made absolutely no difference to the water flow and in fact it became mere droplets. Since Tuesday, 4th april’23, I have been registering service requirements on WhatsApp and talking to various servicemen....

Mail reply not acceptable, As per your senior manager telephonic assurance try to change filter free of cost

Kindly clarify the reason for non changing filter during prior visit December month 2022? ( under warranty)

What's the reason for refuse???? Answer required from ur technician, Accept your mistake

Last service visit December 2022 itself informed to ur professional to change the filter...

Hi
i have purchased Kent Supreme on[protected] which was installed on[protected].
i would like to inform you that since installation i have booked same complain regarding non working of my kent in the costumer care 3- 4 times but i would regret to inform that my problem was not resolved till date.
Infact the last service person who visited my place misbehaved with my father.
I would kindly request you to take this...

Hello, it's been 4 years of misery this model of sterling plus of kent is giving problems. Company is a big liar in not disclosing its negative feedback. I have to pay every single month on its installation. And inspite of several complaints no action has been taken by the customer care or by company in helping to get things sorted....

Kent ro technician misbehave in my house, loose & rough talking by technician...

Dear Concern,

Till time not install my KENT RO or no any call from service team,
so please arrange urgent basis for installation

regards,
Gariban Kumar Mahto
[protected]
[protected]...

Hello, i am your customer, who is troubled for the last several days, i had recently got my kent service done, in which i have been cheated, i raised the service request from the customer care number of kent and the technician who came also told that it is from kent but the parts they have installed in my kent are duplicate and not of kent company and when i came to know that these parts are not of kent, then i complained but the customer...

Recently i have purchased a Kent Crystal Alkaline 11L RO+UV+UF+TDS Control +Alkaline +UV Water purifier(white) from the Bajaj online store price 20, 999.00 on EMI scheme. product delived and installed on 5th of March 2023 as per the company's advertisement it's gives alkaline water but i have seen the TDS level of the water is 47 no Alkaline, how the company do fake advertising to grab the cunsumers amount and play with their health. i have...

Post servicing today, came to know that the previous person who installed all filters were old one and charged for new one. In such cases why should be use Kent products if keep in charging more 5k for each servicing for filter change....

Case ID[protected]
Engineer did not inform that there is less air in the water tank, he didnot have the air pump so he serviced rest of the machine, took service charge and left.
After twp hours when I called him that issue is not resolved, he told me that water tank is faulty and he did not have air pump.
Service provider : IDM solutions, Ludhiana...

We have been in touch with Kent customer care from 3 weeks now.
Initial problem was beep sound and water did not pour out.
Customer care visited and we paid 350 Service charge and 1000 Rupees for spare ( ballast ) dated on 15 / 02 .
Later next day the same problem. later again service agent came and still problem not solved .
after 2 days on 20th Feb again another service technician came and asked to pay 1000...

I purchased a KENT Automatic Water Softener 8L for my bathroom in Gurgaon as I shifted to a new location and was facing water quality issues. I purchased directly from Kent after a demo was arranged through the Kent website. They charged me around 28000₹ plus additional installation related amount. The product claimed to be an Automatic Bathroom Water Softener that Converts Hard Water into Soft, and helps Prevent Hair Fall & Skin Dryness....

After 1 week of installation water has started smelling very bad...