Kent RO Complaints & Reviews

My kent ro was installed on 18/06/2017 and on 17/06/2018 i noticed that the hooks of ro was broken and system was fall down then i made a complaint no.[protected] on 17/06/2018. On 22.06.2018 your service engineer visited my house and replaced the tank. Again on 26.03.2019 ro system hook was broken and fall down. I complaint this matter to your customer care vide complaint no.[protected] and service engineer visited my house on 27.03.2019...

There is a beep sound was coming from the water purifier and i had raised the complaint for the same through reliance digital customer care[protected]. The technician came after 2/3 days and told he resetted (I don't know whether he removed the connection to stop the beep sound) something and went.

After a day, the machine was not working properly. Water which coming out became very low and taste was also very worst. Then...

I purchasered kent ro in the month of jan 2019 (Last week). After two months it has stopped working.. And even after repetitive calls to service call centre till now they are unable to assign a person who can visit and look into the problems
Highly disappointed.
Irresponsible employees who are jsut buying time and replying rubbish on call
Problem with kent ro is :- motor having howling sound and no water getting stored...

It is very disappointing to tell that the kent purifier broke down within 30 mins of the first service. The incident occured on 20/03/2019, we had called the technician for a regular service. The technician visited us and dismantled the purifier to check the filter. After assembling the purifier he was supposed to properly put back in the designated place which was installed earlier (The installation initially was also done by kent technician)....

Dear Team...I purchased a kent RO water purifier dated 8.3.19 against full cash payments of Rs.18000/_ After installation this is the third time again leakage of water from machine...purifier is damaged & company person is not responding ...where as i put a complain to local installation person but today is 6th day no one is responding.I fully dissatisfied with the product & service provider. So I request to take product return n refund the...

Dear sir,
I purchased kent ro grand+ on jan'2018. From the date of purchase, approx 5times i reported to customer care regarding change in taste of water. The technician comes everytime saying the tds levels are around 1700 in which kent cannot filter that much level of tds.. I asked kent technician and was informed high tds cannot be filtered. Why?...

I'm very dissatisfied with the response received from kent service team, first of all the technicians are not trained and secondly the asm's doesn't have sense to communicate or resolve the issue, and finally very bad response from customer care as well.

My complaint id has been closed without resolving and they have not even taken my consent before closing the ticket - [protected]. I have lost trust on the kent company itself,...

Iam surya d.. Last year i have called to the customer care number [protected] in the month of october 2018 because the machine stopped suddenly... The technician called me and came to my residence and told me that three cylinders have to be replaced and he has replaced it for rs 2000/-.. Then he told me about the amc (Annual maintenance scheme) for which they will be calling me for every three months and the service and the replacement of...

This is for all the customers who are thinking of installing kent ro as one of the options for water purification.
First, the service representative harrases the customers in taking the complain. After which the service advisor charges any thing he feels like without giving the payment receipt. Despite of regular services the membrane does not work properly.
Service advisor initially said it would cost rs 3000 to change the...

I am complaining about kent ro, which i bought from reliance digital, angul, odisha.

I purchased from reliance digital appx 100, 000 rupees products which includes lg ac, lg fridge, lg washing machine, kent ro & havells geyser.

Since the first day of installation of both equipment (Havells geyser & kent ro) its not working at all even infront of the service engineer and these engineers they dont know anything...

It's not even 4 months and i have to register service request 3 time and again it's the same issue. The ro does not turn off after tank is full it keeps over flowing. Evry time the tech that visited said the issue is fixed and won't happen again. Highly disappointed with the product and want this to be replaced. Tech tried to change the los switch thinking that might be prob but it's the machine that is faulty....

I purchase kent ultra violet water purifier by order id[protected] through amazon.in by packing slip for d6nbtb36y nov 5, 2018 invoice number : qnaa-79804 on shipping address pooran chand yadav 1/428 opp. Moti art studio, malviya nagar jaipur rajasthan -302017. I installed above water purifier before one ago. I feeling problem that water comes in tank very very slow so that tank fill up in four and five hours. Kindly see the matter...

I purchase kent ultra violet water purifier by order id[protected] through amazon.in by packing slip for d6nbtb36y nov 5, 2018 invoice number : qnaa-79804 on shipping address pooran chand yadav 1/428 opp. Moti art studio, malviya nagar jaipur rajasthan -302017. I installed above water purifier before one ago. I feeling problem that water comes in tank very very slow so that tank fill up in four and five hours. Kindly see the matter...

I have purchased kent purifier last year for 15k but the product is faulty. Again and again it stops working n in 1 yr i have spent 2000 rs. Again it is not working. I am really bugged with this and moreover kent people are not giving me extended warranty for 3 yrs which they had provided me earlier. They say that i have purchased the same from other place and not from kent. I don't understand warranty is on product na so how does it matter...

I had asked for servicing of my kent ro purifier. Your engineer mr. Vikas mishra not knowing anything about servicing clean the bottles which were required under my direction. Later he removed the lamp and showing that it is black, which was not required. I am using your purifier from last 10 years. Till date none of the engineers have opened the lamp and fooled us. This so called vikas and receptionist jyoti are hand in glove to fool customers...

We have done service from kent, they asked to replace parts . we replaced, the person has put RP membrane on which there was no company sticker. after asking he said its maintenance part so sticker will not be there. he replaced motor as well. which is giving lot of noise. when we complained they said its normal. The water taste is also not good.we tried to tell them they did not come. we called customer care they said they received only...

Dear sir! This is to inform you that i had called kent ro customer care number on 5th march`19 and they have raised service request no.[protected].
Mr. Anil (Mob. No.[protected]) has came for service and after changing filters, he has charged rs.3850 and went with tds control check.

Today i got a call from kent service centre and informed them also that tds control check has pending and please send your technician for...

I Parvati bought Kent super plus RO an[protected]. I recently shifted to new house so I request for re-installation and service .Request has been fulfilled as on[protected] and pre filter installed as per suggestion given by technician.He told that your machine life will be shorter if you are not using this filter, So to protect our machine we installed have in 800/- without bill . After few days on[protected].Machine started passing electric...

Dear sir,
I have purchaged Kent ro superstar ON DATE 27/01/2019 and Installed by engineer on dt.31/01/2019 but after installtion my water purifier highly vibrate and noice.i have complained many time. but complain allcoted to illiterate engineers. my water purifier losed his water taste after visit of engineer.
this time my water purifier have no water tase and giving high sound.
So i have request to change my water...

Please note that i have purchased one kent ro super+, machine sr. No. Is kr[protected].

Unfortunately i lost the bill as i purchased it from army canteen, it is not possible for me to get the duplicate copy of the same bill.

While calling to customer service for first time on toll free no., i explained the same thing to customer executive and he said ok to me.

After that when your representative...