Kent RO Complaints & Reviews

Tank replacement
31818 ya date ko complent ke the
But aj hame costamer sellar ne big size kai kent tanke de but hame chota size chaheyai aur hum 6 manth se tank likage ka problem face kaara but hamare koe help nahe karra
Department of aurangabad
Alankar sir
Deepak sir
Sir ko hum bar bar contact karne ka bad bhe bhe wo hamare help nahe karra.
Aj mare 24 hrs ka andar kam hona chaheya agar...

This company service is the worst ever 3 times they visited my house to service my water purifier and instead of that they just damage that and after every service i have to spend money on different parts just because they only damage it while servicing it's like they come to damage my product instead of service i am fed and strongly don't recommend this product, don't ever buy this kent ro...

After seeing the advertisements/ wide publicity of kent ro in tv and news papers, i was encouraged to go for a new and telephoned to kent customer care toll free number-[protected] for demonstration of kent mineral ro water purifier with ro+uf+uv+tds control. After detail appraisal of the improved features of the water filter, i purchased the purifier and subsequently as advised fitted one kent pre-sediment filter. As per the instruction...

These guys are cheaters. Unnecessarily they will replace parts. Quality of service is very poor.in fact my machine was working well. I had called them for a routine service. Since then its not working properly. And if i raise the request again same agency and same technician is assigned. They are not turning up and diverted the calls. Pathetic service....

I am using kent ro since last 5 years without amc but irrespective of cost problem was resolved in 1st visit.
First time i take amc and within 2 months problem came engg visited but was not having accessories and despite of repeated phone calls even after 3 days problem is not resolved.
Big fraud on the name of amc, i am planning to sue him in consumer court....

I have taken full amc from mp enterprise against rs.5600/- annually. But getting very bad service from then since long time. The pipe from water tap to iron filter was troubling me for long time. But after repeated request then didn't bother to change it and in effect yesterday my room was flooded. I have requested them to send the technique in first hour. But they didn't. So, i called again today then after some discussion then disconnected...

We bought Kent RO Grand Plus in 02 Sept 2017. They sale and forget . No Follow, No warranty Service, No phone call, No customer data they maintained to keep you as buyer for Kent.

When I reported problem on[protected], A technician came from local dealer and he generated bill of Rs 5500.00 through cash memo, No GST including membrane, all filters etc I purchased it in Rs 13500.00 and paid 35% of repair cost .

all...

We lodged a complaint on 21.09.18 on customer care (Kent RO) Your engineer came on 24.09.18 & found that membrane is faulty. He said that replacement will be made on chargeable basis, however the last membrane had been changed on 27.06.18 i.e. in less than three months your membrane has choked. I called customer care ( Nidhi ) & discuss with area manager (tarun) to provide free of cost replacement. Unfortunately both of them refuses to replace...

Ref request no[protected]. Mr shailendra your mechanic attended. We told him that the water from ro is dirty. The tank was opened — and to our horror, we found the tank with a lot of muck and dirty. Imagine, we were drinking this water for god knows how long. Very disappointed.
Why did this happen?
Will it happen again?

The alarming part is that your mechanic had visited us about a month back to rectify...

I have purchased Kent RO grand plus. Since installation it is faulty and it's TDS automatically comes down to 50 from 125 whereas the TDS of raw water increases. The technician named Nawab says he has no idea for this type of defect as he has not dealt with such issues earlier. He also disconnects phone. He is quite rude and arrogant. The dealer is also not responding. When contacted the kent customer care they said they will ensure that...

I just got a call from [protected] (Kent RO Customer Care) about the service request logged by me. Someone from Kent RO visited my place and did the service on Sunday.

But today i got a call from above number asking all the details, like who came there, how much money i paid etc. When asked to WhatsUp the bill to them, i said i don't have it, they disconnected the call instantly, without saying any word. I felt so bad and insulated...

Hi,
I am disgusted as well as upset at the state of affairs that we, as customers have to go through when it comes to servicing our kent ro.
We have a kent ro supreme mineral ro. As its servicing was pending, we looked up on google for the customer care number and that’s where the problem started. There are so many links on the first page of google that it’s very easy for anyone to lose their way. Normally, when you google...

The unit run canteen (Urc) at no. 4 air force selection board, varanasi (Up)-221 002 had purchased ro kent elite ii (Machine no. Kr[protected], hsn code-8421) on 16 mar 2018 from m/s aqua himalaya, shivpur varanasi-221 003. Since its installation, the tds setting is not stable and always producing high tds water. Now, the water supply has also been stopped.in this respect, the urc had registered a complaint on 11 sep 18 vide request id no....

Hi,
We have issue with filter and after complaining, a technician with no experience have been provided and within 6 months duration we have spent 8000 rs and after he changed filter it sounds odd everytime when we have water from it.

We have complained many times to customer carefrom past one month and dont see any action from them.

Please take action immediately....

This product was bought in the month of december 2016. The first ro filter was replaced in jan 2017, second one in mar 2017 (No warranty provided). Third replacement (Replacement done under warranty, no bill provided as told by them) happened on june 5th.
Again a local sv was kept on 11 of june. This replacement was done by srinivasa service center.
Fourth replacement was suggested by the service men who came on 27th of june...

Got a brand new, original kent ro filter replaced by authorized service center guy.

But just when the 3 month warranty was about to expire, it started leaking water through a crack in the outer shell of the ro membrane.

When we complainted, they said it's just out of warranty period and we will need to replace it again which costs rs 2500.

Heights of bad quality products at inflated prices and...

I have already disscussed my problem but company gave no response .shamefull for kent.company wants to sell only products but no service .from today will suggest anyone not to buy kent.and jaldi hi ek video upload karunga apne ghar k kent ro ko aag lagate hue ki .isse acha to aquaguard tha kam se kam 4 saal jab tak ro tha hamare saath tha .But kent is looser ....

Leakage is going soon after installation... Even in repeated complaint service technicians did not repaired it... They suggested for febiquik or tape to combat leakage... Asked otp... Today mr azam ([protected]) for r request[protected], - asked for completion otp by saying that he will replace the storage tank within 15days and cloesd the request without doing any thing from his side... Very bad experience from kent service provider from...

In a month my kent grand+ ro has started giving hot water and making noise. Taste of water has got worsened day by day. You can stand near the machine due to sound of machine. I registered a complaint and technician came after 2 days and said membrane+frt has got damaged. You can think within a month their system becomes faulty. You can imagine how good they build a system. I'm asking myself was it a good decision to go with kent. I don't...

I Dr. NEERAJ KUMAR SINGH M.D. M.B.B.S. (assistant professor) has bought KENT PRIME MINERAL RO kr[protected], in warranty with istallation date 24-q10-2017. but inspite of repeated service request, no one is attending. i would not buy kent product in future, promice.
i am sharing technician details who have rejected the complaint and closed the request by itself.
1. krishna kant verma - ph - [protected]
2. ratan agrahatri...