Claimed

Kent RO Complaints & Reviews

3.4
Last updated Mar 16, 2024
Complaints 3002
Resolved
1842
Unresolved
1160
Quick Links
Statistics
Share
Contacts

File a complaint to Kent RO

Having problems with Kent RO?

File a complaint and get it resolved by Kent RO customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Kent RO
Customer Service Contacts

Kent RO Phone Numbers

Toll free
1800 100 1000
315
189
Phone
+91 92 7891 2345
213
144
+91 44 2829 7994
43
59
+91 12 0307 5075
31
56
Mobile
+91 99 4009 0005
94
76

Kent RO Website

Kent RO Head Office Address

A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India
201309

Kent RO reviews & complaints page 6

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
jayjit11031
Nov 14, 2022
Nov 15, 2022
This thread was updated on Nov 15, 2022
Report
Copy

Annual Maintenance (AMC) fraud

Dear Kent team,

This is to acknowledge you of the fact that we a New AMC was created and money was charged even when the service was provided within the time period of the already existing AMC!

How can such mistake happen? Need to get it redressed as early as possible. Please find the attached images of AMC documents below and do the needful!!!

Kindly get in touch with WhatsApp call or call [protected]....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
ray20
from ajmer, Rajasthan
Nov 8, 2022
Nov 9, 2022
This thread was updated on Nov 9, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not working and useless and unsatisfactory services

With very high disappointment and dissatisfaction I am writing that Kent RO I have installed at my home is the worst product and service I have experienced in my life. This company has fraud products and parts. I purchased kent RO this year in the month of JUNE (Date-9/6/2022). Within a month I have gone through multiple issues such as ( blockage of water and not filtering the water at all with this RO and irresponsible response from its...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
O
obaidullah mannu
from Patna, Bihar
Nov 8, 2022
Nov 9, 2022
This thread was updated on Nov 9, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Poor service and bad behavers

Address:301 ARISH APARTMENT, SOUTH GANGHI MAIDAN, NEAR I.M.A HALL

On 07/11/2022 asked customer care to register my complaints regarding Kent RO water purifier service. my complaints number is[protected]. Today 08/11/2022 technician name SUNNY KUMAR visited. He behaves like he is boss of my family. My products is under warranty and he refuse to change spare free of cost and asking for spare amount to be paid.
Kent 11133 supreme copper next gen ro water purifier purchase on 12/02/2022 which is under...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
I
ImtiyazAliiM
from New Delhi, Delhi
Nov 3, 2022
Nov 5, 2022
This thread was updated on Nov 5, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Product under warranty but fraudulent charges trying to apply

I have purchased kent RO on Aug 2021, which says ZERO water wastage but at the time of installation there was almost half the can water wastage when it was asked the installation team said it will be normal after sometime, i waited 4-5 months since then i am raising concern over calls and tweets because i am not able to raise in there app as the ticket is not closed by local retailer.

Before completion of year a technician...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nsri.R.o
from Mancherial, Andhra Pradesh
Nov 3, 2022
Nov 3, 2022
This thread was updated on Nov 3, 2022
Report
Copy

Not providing bill & receipts after payment

Address:India

Kent service person not shown bill & not giving receipts after payment. He said generate & will sent to email but we not received....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
E
Er.Arshad
from Gaya, Bihar
Oct 26, 2022
Oct 26, 2022
This thread was updated on Oct 26, 2022
Report
Copy

Reg. Quality of Products

Address:Gaya

Dear Sir,

I am a Kent RO user since Dec '2019. I have some grievances towards the quality of the product provided by authorized dealer of Kent during replacement.

I get changed all RO membrane in Jan 2022, of Rs.4430/- by technician Ranjeet, Kent dealer M/s Nandan Films, Gaya, Bihar. Again there is a problem in the water outlet in the month of June'2022 and the same person who visited told me that RO main membrane...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
G
Gururazin
from Hyderabad, Telangana
Oct 20, 2022
Oct 20, 2022
This thread was updated on Oct 20, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Kent pearl RO purifier technician not attending calls after taking money

Address:Flat no 202, skanda nest,road no 8a,sudarshan nagar, serilingampally, hyderabad 500019

Hi sir,
I have ket ro pearl water purifier I use to do service with kent technician since 5 years.
So same this year also asked to replace consumables he asked the money to purchase so I transfered amount to him via google pay. After that he is not responding to calls and he blocked my number also.

He is kent certifified technician I got his contact through one of the kent office in hyderabad.
Please do...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rammohan977
from Gwalior, Madhya Pradesh
Oct 12, 2022
Oct 21, 2022
This thread was updated on Oct 21, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Service request 22101201365

Sir your technician ramveer-[protected] haa charged rs 300 without doing service he collect OTP and do not give information regarding pump head leakage and asked to replace whole pump of rs 2650. He is fooling us by giving false information.is this is the way why we pay and trust brands like Kent .please take it and take necessary action to technician. this is matter regarding consumer complaint. of you ignore us we have to move in consumer...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Anshula Goyal
from Rupnagar, Punjab
Oct 11, 2022
Oct 11, 2022
This thread was updated on Oct 11, 2022
Report
Copy

Repair RO as soon as possible

Ro is serviced 2 months ago...but again wr ahve same problem...its not working properly...sound of beep comes.....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
R
rajarahul96
Oct 11, 2022
Oct 27, 2022
This thread was updated on Oct 27, 2022
Report
Copy

Bad Customer Experience

I have purchased a Kent water filter (Serial No. KR[protected]) two years ago. Since the purchase, we have been facing issues with the filters and they are being replaced every 3 - 4 months which is absurdly unusual (recommended time is one year). The product is used moderately for a family of 3 people and the inlet water quality is tested as very good(TDS of around 300). We have raised this issue during the warranty period, but due to COVID...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
patelmahesh0103
Oct 10, 2022
Oct 10, 2022
This thread was updated on Oct 10, 2022
Report
Copy

Kent ro worst product experience

I bought Kent ro grand plus, less than two years back. Recently the water started smelling and tasting horrible. On calling the Kent engineer first he replaced all filters after few days he gain change carbon filter which was already changed 1 month back now he told me that the water storage plastic quality was bad and the smell and horrible taste was because of this bad plastic. This shocks me is that this is the quality being provided by...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
soham2190
from Digboi, Assam
Oct 8, 2022
Oct 10, 2022
This thread was updated on Oct 10, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Grievance against for harassment for not attending call timely

Address:Vill and post office -BALLAVPUR

Sir,
It is very unfortunate and very disappointing that undersigned faced repeatedly poor service from your end.A service request was generated by undersigned at 3 pm yesterday.to attend my Kent Ro water purifier as machine not getting ON which under AMC since 6.6.2022.But since AMC taken from your nearest service dealership.located at ASK, ASANSOL, WEST BENGAL.as mentioned, your service owner at ASK, ASANSOL repeatedly harassed to...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
S
Shilpaa Nagpal
Oct 7, 2022
Oct 18, 2022
This thread was updated on Oct 18, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Most worst OR - Don't buy it

Address:House no 758, Sector 17

Earlier was using Aqua-guard R/O and thought of switching it on KENT
what a bad idea i thought of
why i have changed my RO from aqua to kent
the worst decision of my life
Have bought a kent under the sink RO amounting Rs18000/-
+ water tank Rs 5000+ a purifier candle Rs3000 in a year with multiple times issues occurring which cost me 3000 more with in a year candle change amounting rs 6000, now the service people...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
harshita_02
from Bhopal, Madhya Pradesh
Oct 4, 2022
Oct 4, 2022
This thread was updated on Oct 4, 2022
Report
Copy

Worst Dealer with worst services

Address:SS Aqua Solution, Prabhat Petrol Pump, Bhopal, MP

Within 8 months of installation of Kent RO from SS Aqua Solution, Bhopal, I have been facing issues with the machine and the taste of water is also not good. I have filed a complaint, the owner has still not sent anyone. We have to buy water cans to drink....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sahdeo das
from kothagudem, Andhra Pradesh
Oct 2, 2022
Oct 4, 2022
This thread was updated on Oct 4, 2022
Report
Copy

Cancel complaint in kent ro, water taste not good

I purchased the RO in 15Sept 2021. This is to inform that despite warranty period of four years for service and also spare part 1year.I have lodged the complaint on 1.09.2022 but nobody came in 15days and also complaint cancel in service centre and again complaint lodged in service on 16.09.2022 . In this regard my warranty period is over on 15.09.2022. Engineer called me your warranty period is over so that you paid in amount of spare part....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Senanasua
from Kolkata, West Bengal
Sep 28, 2022
Sep 28, 2022
This thread was updated on Sep 28, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Kent Grand+problem bansdroni

Your Kent Grand + bought 2019 started giving trouble after replacement of filter first time in 2021 september.filter was replaced one month back after it started malfunctioning.after that last 11 months I had to spend almost 6000 rupees on various parts and now service person from saraju home care your authorised service centre . ..says I have to replace RO membrane with 3000 rupees...if I have to spend 9000 rupees I might as well drink mineral...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
M
Mahak Agarwal
Sep 28, 2022
Sep 28, 2022
This thread was updated on Sep 28, 2022
Report
Copy

Kent denied warranty within 6 months

Address:Sector 51, Gurgaon

Despite of selling products with 1 year warranty, Kent denied free replacement of faulty parts within 6 months of purchase. Absolute waste of money buying Kent products....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Amar Bux Singh
from Gorakhpur, Uttar Pradesh
Sep 28, 2022
Sep 28, 2022
This thread was updated on Sep 28, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Horrible state of KENT RO product with worst replacement parts

Address:27Smt. Krishna Singh 27K New Mahewa Area Near Rai Colony GORAKHPUR GORAKHPUR, UTTAR PRADESH 273001, Betiahata
Website:[email protected]

Hi,
To whomsoever it may concern

I purchased KENT RO water purifier in Feb 2021. For one year there wasn't any problem but starting March '22 I have been facing this problem in this product. I have already spent Rs 3900 + Rs 300 + Rs 2900 for various parts replacement and the latest one was just in this month that is September'22. But on 27 Sept'22 it again stopped working and had to call for service ; and the technitian...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kanhaiya Bhardwaj
Sep 22, 2022
Sep 25, 2022
This thread was updated on Sep 25, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Service not done on time

Dear Sir,
I have booked for routine service & we got confirmation regarding service like engineer will visit on 20th September & engineer call me & he assured me he will visit on 21st September in earlymorning & I am waiting whole day but no response occurs so I wants to know that why you do this type of activity with customer why you have not give importance of time, why made fool to customers,
If I have purchased product...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sahdeo das
from kothagudem, Andhra Pradesh
Sep 19, 2022
Sep 21, 2022
This thread was updated on Sep 21, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Re: water teste bed

I purchased the RO in 15Sept 2021. This is to inform that despite warranty period of four years for service and also spare part 1year.I have lodged the complaint on 1.09.2022 but nobody came in 15days and also complaint closed in service centre and again complaint lodged in your side on 16.09.2022 . In this regard my warranty period is over on 15.09.2022. Engineer called me your warranty period is over so that you paid in amount of spare...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy