Kent RO Complaints & Reviews

To
Dr mahesh gupta,
Kent water-purifiers

Dear sir,

I had purchased a under the counter advanced ro with kent's patented mineral ro tm technology and an inbuilt tds controller water purifier... From your store in pune, right from the warranty period your staff is supposed to undertake quarterly servicing, but they have just complaint about the under counter product by the company has too much...

I have purchased kent ro (Model pearl) on the year 2015. After 2 years (From 2017) every 2-3 months it occurs leakage. Several service engineer visited more than 10 times within 2 years. But still problem not resolved. Every each parts of the system is changed. I am paying good amount in each 2-3 months services. No kent service engineer is able to rectify it permanently. After talking to kent service, they are saying to take amc. Amc is...

I logged a complaint regarding improper functioning of kent ro. A representative was send mr. Bhawani shankar sharma ([protected]) who was not ready to give us kent ro parts. He said he will not give kent ro parts as he only uses local company parts but when we objected he started misbehaving and left the place. He was even charging rs750 for that local part which hardly cost around rs200.
The company should take strict action against...

For old machine installation and servicing, mr. Vimal (Mob no: [protected]) was appointed. Before his arrival the machine was working absolutely fine. After the machine was installed, several issue surfaced.
The technician told to change the filters and do servicing. I relied on him and did what was told. Adaptor was also changed since as per the technician it got damaged. We changed the filters even though the filter alarm didn't sounded.br...

I have recently serviced my kent ro purifier from kent service centre on 18th aug 2018.
They handed over me attached bill. I have removed names and address just for safety purpose. I have visited kent official site and downloaded price sheet for servicing they take. I have not found amount that was taken from me in that pdf for spare parts and amc contract.

Is there any way to get clarification on the amount taken is...

On first service technician install one additional filter for safety purpose Kent RO. But at second time on second service another technician says that this additional filter is duplicate, and it's damaged Kent RO purifier filter also and told to charge 1000 rs extra, how worst service from Kent, and now when I complaint in consumer forum portal they closed my complaint, why???

3 rd grade service from Kent RO....

Kent service is worst. Kent service is service people are cheating people. They don't behave properly. They are the worst service which i have seen.

Kent service provider dynamic ro systems and pearl infotech are cheating people.

They come to home. The issue is not resolved. It repeated very month, still they bill without resolving the issue.

Kent doesn't take feedback of there service which they...

My name is anil joshi. I purchace a kent ro purifier. On 6 months letter servicing time technician says that plz take addtional supporting filter for safety. He install it also. But at the second time servicing another technician says that your filter was dublicate, and it damaged your kent purifier filter pad. And told me to 1000 rs charge for replace it in3 months, how its happend, i think this company liar with consumer, plz dont take...

I registered case number[protected] for service of kent ro machine which has not been resolved till now. I called customer care service so many times but they are always say to wait for two hours and my problem still persist. I m facing drinking water problems. But kent ro costomer care also is not doing anything. My mregistered mobile number is [protected]. I have called 6-7 times to customer care service....

Company's local service center pushed us to buy annual maintenance contract for water filter. We went for comprehensive amc after paying rs 6000+. Now our filter is down for last 3 days and this requires putting new motor and a couple of filter membrane. Service engineer closed the complaint without addressing issues and now being delayed further services. Not at all happy with company's approach for customer complaint. Really pathetic service....

I am using kent super+ from last 4 years. But this year from last 4 months i had taken 3 servicing and again today requested for the service for the same issue.in place of 1 month of service warranty they are giving only 15 days. After seeing this huge amount of complain i am sure they are not going to survive for long. One of the filter is not working and because it is in warranty they had not changed and again the issue is happened. I am...

I booked a regular service request with keon cc for my grand + purifier on 10th aug 2018 and the next day a technician from dynamic ro servicers visits to inspect. He asks if we have amc and i said no. He then says all filters need to be replaced, i agreed. After some fiddling with the purifier he said motor also not working and needs to be replaced and it will cost 2400. I argued that it was working till yday and he said kent products are...

I called apex service center for technician to installation and service of my kent ro on 05.08.18, next day mr. Ajay bearing mob. No. [protected] visited at my house to installation and service, he told me that their firm is authorised by kent company and after service i took amc from him. After his visit, i found that ro was not working. Then, i again called mr. Ajay and also lodged complaint in apex service center. After 3 regular visits...

Purchased one personnel rice cooker on 13.08.18, through online the sale order no is[protected], dt 13.08.18, the invoice no is s[protected], received the product on 14.08.18, the condition of the product is damaged one the outside cover of the product is damaged, informed to the [protected]@kent.co.in, but no response, hence i request to insist the company to replace the product, it see they are not taking any care while dispatching the product...

I purchased kent ro water purifier from csd on 09 sep 2018 & product in in under warranty i complaint to kent care on 27 july about the lickage, technician visited and pass the defected part and directly join the pipe and says that it's ok now... Then i ask him about the defected lickage uv part he reply that this part is not available hence it will not be changed. Then i can't share the otp provided by the company for closure of case. Instead...

Sir,
My self is highly disappointed with kent service center RAEBARELI ( UP ). From last more than 20 days I am requesting to service center raebareli ( UP ) for attending the problem but still NOBODY came to solve my problem. I am seriously thinking destroy this product. Presently I am personally taking feedback from others. Maximum persons are unsatisfied with KENT. I near future my personal advice is to please do not use any kent...

Its been approximately than 20 days, i have submitted complaint, but i think no one is there in kent screen customer's complaint. I has been a horrible experience with kent. I would never refer any one to buy kent. I have not received my kent vaccum cleaner back. My complain number is [protected].

This is my last try to get my issue resolved.
I will wait for few days and then i will filing a case of fraud against each...

I have raised a ticket for re-installation of my kent ro water purifier. Kent representative in hyderabad came to my house at ameerpet. He has connected the tap directly to ro parts without haven't connected to existing water prefilter available there. This may cause block of ro parts and charges will be high for rectification. This shows poor workmanship from branded dealers like kent....

I have purchased this machine by paying around 16000. For the first 8months everything was alright, than one fine day the tank started leaking. I called the customer service and they arranged visit of technician, as per him the tank had to be replaced and since machine is under warranty will be done free of cost. From then on i have made some 50 calls, registered complaint again 3-4 times, but they just close the complaint saying your - compalint...

Have taken new ro last 4 months ago, while selling they given big big word that this is modified one and under guarantee of 2 yrs (Full ro). But now the water tank cracked and while contacted there representative they said that it will be chargeable. Within 4 months the tank cracked don't what will happen in coming days.

My advice is to all new ro buyers that not to buy this deteriorated quality product. There quality is very...