Kent RO Complaints & Reviews

Hi Team,

I am Ankush Makani from Gurgaon, sector 9 using Kent RO since last 05 years. Even I also availed Kent_AMC basis on company trust and services provided by you.

I raised request on 15th of Aug -22 from Kent customer care for servicing my machine as it was not working properly.
It took around 5 days to visit my place by service engineer who found motor is not working while servicing.
Now...

Inspite of taking Annual Plan of 4500rs these bastards are denying from providing service...this is totally unacceptable...i want immediate action against it...Kent ro Varanasi named "Modern Services'' at sigra varanasi is the name of that fraud and so called ''Authorised Service Center''...

What the poor service I don't like this server I bought one year back this product installation also not done ur side I only installed and now water has not coming properly...

As Ashish Kumar of Kent RO System Ltd. E-6, 7, 8 Sec-59, Noida, U.P-201301 visit for the service of Kent RO, Request ID[protected] misbehave with the ladies customer in an inappropriate manner. Kindly see over the issue immediately....

I bought a kent ro and file request for installation on kent ro app a technician visit for installation and installed ro with two pre filer after that he charge a rs2000 for pre filter while it is free installation kk...

Dear Sir/Madam,

your service tech who last attended in february 2022 and we paid you more than Rs5300/- and the tech said us that this will work
for at least 12 months.

now today 05.08.2022 again you are asking for Rs 1200/- for pre filter & Rs 2300/- for filter .
these have worked for few months only. it seems you are giving substandard parts as normally most parts have warranty of
1...

A person who came for fitting of new Kent purifier at Banka namely Mr. Satish Kumar misbehaved us. He was putting undue pressure for taking additional CANDLE of Rs 1500/-. When we denied to take that one he also denied to add additional CANDLE given to him and thrown that one out of my window.
He was so rude and told me to do anything, no one can take any action against him....

I purchased kent to water purifier and using it for last 6 months. Yesterday night it had automatically fallen down from the wall mount. During my examination the wall mount socket broke automatically due to poor quality material used by the company. It is purely a manufacturing defect which cannot withstand the weight. When I raised a complaint to customer care which is within 1 year warranty period the company did not give replacement....

Dear Sir,

I have KENT PRIME MINERAL RO - KR[protected]

My registered mobile number is [protected]

Issue 1: I had purchased AMC on 22 October 2021, but it does not reflect anywhere in the application. Also the customer care has no information about it.

I had made payment of Rs. 2000 to Kent, here are the details
Payment Idpay_ICIvCV0QBng6ZF
MethodWallet AmazonPay
Paid...

I had got into a contract with one of your authorized dealer for maintenance. The payment was made in the month of January 2022. Post which he hasn't visited my place neither is attending my calls when i try to call him or message him. Pls advice what do i need to do in this regard. What happens to my money as well as how i take care of my maintenance.

Name of the dealer : Mohammed Sahik Alam
Contact No. : [protected]br...

Within 7 years all the parts of Kent RO grand model have failed. The failed parts include pump, UV lamp, mother Board, Power supply Board besides RO cartridge, carbon filters etc.

We need refund for such manufacturing defects.

Arun Lodge

[protected]

Hyderabad
500090...

We bought a sterling UV purifier around 1.5 years ago for our home. It has been giving us trouble since a very long time now. We have requested for servicing 3 times. But they still could not fix the problem. Firstly, the technician who came could not even recognise the problem and kept giving us false hopes and kept delaying to come to fix it. He came to fix it after over a month. He still could not recognise the problem, so we requested...

I am using Kent RO for past 6 yrs have done AMC 3 times post warranty but every time they service engineers comes and ask for money for something new, neither they change the filter nor they do free service but ask for new part replacement with money ..feed up with the cheating they always do for past 3 yrs.. they seems to be irresponsible, adamant and always try to cheat .. with money
Sorry to say i have decided to discard the Kent...

Sub: Kent Grand Star Zww Mro
Case id :[protected]
Creation Date : 26/07/2022

This is to inform you that on[protected] technician name Ajay Naskar from Unique Service Centre, Kent Ro System, Kolkata, visited as per the service call made by Kent on[protected] requesting me to take the free service under the warranty, which was pending.

The date and time fixed originally by me was Friday, 29/7/2022...

Tumhari maaki chut tumhara konsa karza arha h mujh par kyu kaate hai 570 rupe tumhari maki chut bol...

I bought my Kent RO before 1 & half year for 14k. I installed 700 rs pre-filter. After few months, 2 of membranes got changed by Kent service man for around 1200 rs. Now, Again, the big membrane is not working, which costs upto 2700 Rs. Generally, this filter works fine for 2-3 years, but for me it didn't. Also, even after changing this, water filling is slow. Now Kent says, you need to change the Motor as well.. What the ### is...

Madam/Sir,
I am from Patna and KENT service engineer Rajesh Kumar associated with Tanishi Enterprises, Patna visited a week ago and changed the parts even though we didnt want to change, he also charged for the same.
From the next day the taste became worse, and also the filter started to leak from top(overflow)

Case was registered 3 days before but till now no engineer has visited, also they informed me that...

The authorized dealer Punam services installed duplicate filters and took money of the original in kharghar.
The actual problem was of board connector but that was bever solved. I felt cheated like anything after choosing an authorised agent of kent.

NON BRANDED FILTER INSTALLED BY KENT AUTHORIZED SERVICE AGENT...

Dear Concerned,

Kindly note that my case id[protected] has not been resolved yet. As per the technician the machine which is still under warranty requires change of Membrane RO and FRT which 5 months of purchase. Obviously sub standard machine has been manufactured by KENT and now getting replacement spares has been a task. Your service agency ( care4u) have themselves admitted that KENT is not sending them spares and parts...

I got my Filter serviced with cost of 6.5K, I have spent 2 times the cost of the machine with in last 4-5 years, The servce reps are so rude no respect to customers.

I got all the pasts changed 6 months ago with cost of 6500Rs, with in 6 months i have spent Rs2050 again because the machine has stopped working. I feel its time that we raise these issues in highest forum like Customer courts and show the kind of looting that...