[Resolved]  Kent RO — Dissatisfaction from current kent supreme (Unit serial #[protected]) - need replacement of this unit

Address:	Kolkata, West Bengal, 700047
Website:	kent.co.in

I was a happy customer of ‘kent ro grand’ (Unit serial #[protected] since 2008 and turned loyal to kent while i enjoyed this model till 2015. My loyalty was not without result, i did not had any major problem requiring replacement of major parts like ro membrane or motor failure till as late as 2014.
To reward kent with loyalty, i went ahead and bought ’kent supreme’ (Unit serial #[protected]) on 4th of november 2015 with a lot of hope and expected delight in the hope that kent has matured as a company and its product portfolio. However, much to my dismay i got worse results and my hope shattered like nine pins. When i purchased this new model, i got iron remover installed as per the advice of your maintenance staff, however, my joy was short-lived and only after 3-4 months, i started getting headaches every alternate week. The kent technicians have come more than 6 times to solve various problems like the bursting of membrane, damaging of filter and motor etc. The vital parts got damaged in a span of less than six months and i wonder what would happen once warranty period is over. Additionally, time passes now in days/weeks with kent supreme while it used to pass in years with old model - kent ro grand. It has been 10 months that i have got kent supreme installed and kent service engineer has already visited 9 times

I would want a replacement of this unit as soon as possible to relieve myself from the agony i am going through. Hope to hear from you soon to reinstate the respect i had for kent.