Kent RO — Extremely poor service.

Address:

Kolkata, West Bengal, 700033

I had lodged a request through customer care on 03/02/2016 for reinstalling my kent RO machine on account of my transfer to Kolkata. I was assured that the machine will be reinstalled within 24 hours but the company failed to honour its commitment.Nevertheless, I called the customer care on 4/02/2016, 05/02/2016 and today i.e 06/02/2016 repeatedly requesting them to reinstall my kent grand+ machine. Each time I was assured that the concerned service person will reach my place within 12 hours to install the machine. These customer care executives have simply learned few sentences and keep blabbering them without trying to provide a meaningful and final solution to the aggrieved customers. This is the limit of inefficiency on the part of customer care executives and they have no credibility at all. I strongly condemn the entire customer care executives and service providers who are bringing bad name to their company. I asked one of the customer care executives named Subhash to make me speak to his higher ups so that I can convey my problem to them but he assured me that my problem will be addressed today but that was a false promise too. Me and my family members rely heavily on the purified water of kent but unfortunately due to the lackadaisical approach of the customer care we are paying RS.300 per day for bisleri packaged mineral water since 03/02/2016. This kind of service was never expected from such a company who claims to be a leader in providing the purest drinking water.

May God Bless this company and its useless customer care executives.