Kent RO — Frauds claiming to be asm in kent service

Address:

Gautam Buddh Nagar, Uttar Pradesh, 122002

I had given complaint regarding faulty uv filter housing in kent grand.
In response to that, engineer suresh turned up on july. he refused to change the defective part foc since he has pressure from his boss to charge money for each part.
I spoke to complaint cell again who made a call conference with some "manoj, the asm".
The technician also confirmed that manoj yadav is the asm of his udyog vihar branch.

On 9 july some kent rep called me claiming to be manoj yadav the asm o[censored]dyog vihar gurgaon. his number is [protected]. he said he never spoke to me on 7 july. moreover his voice was different from the one i spoke to on 7th july

On 7 july when technician suresh was here for the service, he gave the number [protected] of asm manoj yadav. i spoke to this asm (probably impostor) for 40 minutes and he also claimed to be the asm o[censored]dyog vihar branch.

Firstly this speaks well about the quality of service by kent. anyone poses as technician or asm and argues with customer.
Secondly, it is highly unsafe to call kent service technician at home or complain to "senior management" of kent. no one knows which one is fake.

The objective at kent is to argue with customer and claim money for all defective parts.

Do a thorough analysis of fake personnel on board of kent service