[Resolved] Kent RO — Grand plus machine - not a good product

atinnebhani

from Pune, Maharashtra

Address:	Gautam Buddh Nagar, Uttar Pradesh, 560035
Website:	Kent RO

I want to share my experience o[censored]sing the KENT RO Systems. The product name is KENT RO Grand Plus. I bought this machine last year (still in warranty) and since then have been facing issues. Every now and then I need to call customer care to fix the problem. Until now, the service charge is free because the machine is in warranty however once the machine is out of warranty I need to pay Rs.350 for every visit. In the last 3 months, I had called the engineer at least 4-5 times to repair the machine. I think the product is faulty and should be replaced. However the KENT team refused to replace it.

Never buy any product of KENT. Useless company plus useless product.

There customer care is also a pain.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2015

Kent RO Customer Care's response Dear Sir/Madam,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
Team Kent