[Resolved]  Kent RO — Horrible service!!

Address:560103
Website:kent RO water purifier

We have brought kent in March. When they came for installation, they did fit a small tube. So water did over flow and full house was in water. this is just 3 months after buying. Now after that motor and filters went bad. So me and my husband fell sick. We called for service. Every guy whom comes for service asks money!! After we foughtsayign we have 1 year warranty, he just repaired motor and left. Till now no one has come to replace filters. If we call customer care, they send some guys number and he will never show up. If we asks how much charge they take to change filters, they say 2000!! we paid 16k for kent. now every 3 months we need to spend 2k!! worst kent service and product. If i had time, i would have filed a law suit against you guys. twice we fell sick because of drinking this water. If you cant provide proper service and follow up, why do u say you will give service? dont just advertise, follow accordingly. Why your service men keep asking us money even though we are in warranty period? Dont you guys talk them some sense? just collecting money everytime selling horrible products wont make u any good. If you spend such money on ur children, even they wont be doing any good. Remember. Earn with loyalty. Horrible people and service EVER
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Dec 24, 2016
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Nov 23, 2016
Kent RO Customer Care's response
Dear Ms.Asha,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm regards,
Team Kent
Complaint comments 

Comments

Dear sir,
>
> I am facing problem last 3 month, I taken service franchise in Jan 2015 service franchise name Aarti electricals & code BPSF 00526,
>
> B4 start online system, I self installed machine own my self efforts in all district.
> from January 15 to Aug 15, I installed more than 50 machine & service more than 150in warranty machine, in particular time my payment is due,
>
> Number's Of time I recall ASM, RESIONAL manager (digis nayak) but still payment & glow sign board is due & his answer also,
>
> In the month of August 2016 Mr mahadev vaidhya & mr.bhomik change my pin code area & close my CRM - & Marge it to Durga enterprises Ankleshwar ( sales Branch) without notice ...
>
> here I send mail to Mr . K.taneja, digish nayak, mahadev, & bhavnik.
> But still I do not get help & answer from any1 person.
>
> Here I requesting to u kindly get open my crm & send my p2p material which I send it HO, (b4 crm close) - & my April 16 to Aug 16 commission & dues.
> Thank u
>
> (Note:-my purchase of spares material in Jan 2015 to Aug 2016 is approx 4 lacs. In Baruch district 2 franchise more available.)
>
> Thanking you
> Aarti electricals
> G34 Rudraksh residency,
> Valia road, Ankleshwar
> Pin 393001

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