[Resolved]  Kent RO — I am not sure if my machine is working properly or not

Address:

Jalpaiguri, West Bengal

I bought KENT RO PEARL from Tamil Nadu on 05 Jun 2013. Now i have shifted to Binnaguri In West Bengal. I installed the Pearl RO but it did not work. I launched a complaint in the call centre. I waited for almost a two weeks before an individual came and met me. His name was Amit ( mob No [protected]) and claimed to be from Kent. His name and number was given to me by Mr Shidhar (mob no [protected]) who is supposedly the service manager for Siliguri.

When Mr Amit saw the machine he told me that the ballast was faulty so he would try and fix it through some modification/ wire interchanging/ totka or whatever that may be. I objected to it because as i understand the machine is computerised. He insisted that he knew his job well. I also inquired about the warranty as it was still valid. His reply to this was that the warranty was only valid at the place of purchase i.e Tamil Nadu. This was rather surprising to me.

As he dug further, the machine went dead and he said that he had to replace the ballast and two filters. He did so the next day and charged me Rs 3000/- ..The service light of my machine is always to which he replied that i should only be concerned about water. He has refused to come again and says that the money cannot be refunded.

My issues:-

1. I am not sure if my machine is working properly or not. I am worried since my families health is involved.

2. I am not sure weather Mr Amit was from Kent or not? No I card and no other proof.Why?

3. No bill was given. Only a piece of paper in which the total amount was mentioned.Why?

4. Why my warranty cover is not all India? Since it was in the warranty period, i need an explanation.

5. The conduct of the individual was rather rude. After taking the money he has just refused to respond to my problem.


regards

Vishwajeet